Human Resource Practices of a Manufacturing Company

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Human Resource Management
A Case Study:
Global Gourmet Private Limited
(Jindal Food Agro Processing)
Made By:
Prashant Ratnani
17131024

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Acknowledgement
I would like to express my special thanks of gratitude to
Mr.Himanshu Khatri and our Mentor Mr.Bhaumik
Nagrecha who took us to Global Gourmet and helped
giving us a useful insight into the company and its
functions.
We are also thankful to the team at Global Gourmet as
they were very helpful in providing data related to the
Management of the company as a result of which our
project was successfully completed on time.
We got to learn a lot many new aspects in this project
and as a result of which I m really very thankful to them.
Mr. Jagjit Singh
Human Resource Manager
+91 97250 11678
jagjit@globalgourmet.co.in

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About Global Gourmet
 Global Gourmet Pvt Ltd (Jindal Agro Processing) is initiated with the
objective to cater authentic Indian recipes across the world. With a
core competence and a glorious legacy in the culinary domain, Jindal
Agro partners renowned international brands through the private
label route to provide quality food products in the different
categories of flat breads, breakfast foods, snacks, curries and
dinners. We are equipped with state-of-art infrastructure, engaging
latest processing technology to offer an assortment of gourmet
ready to eat, frozen foods.
 Their Vision is to be a globally recognized name, at the forefront in
ready to eat food, catering gourmet flavors of highest quality across
the world.
 Their Mission is to sustain growth and excellence by product
innovation and quality, sensitivity and responsiveness to customer
needs and adoption of progressive technologies, all the time
meeting stakeholder expectations and being a responsible corporate
citizen.
 Global Gourmet has developed a state-of-the-art manufacturing
facility, which includes the unique IQF (Individual Quick Fit)
technology that is a critical element of our process. The plant
consists of automated food preparation and packaging, which
ensures highest standards of process hygiene. We are equipped with
a dedicated cold storage facility to handle post production storage.
 Global Gourmet provides the following services to the brands
associated with them which includes:
1. ProductDevelopment
2. Pilot Studies
3. Market Research
4. Packaging Design & Development
5. Brand Communication

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 Global Gourmet believes in providing excellent and world class
infrastructure for Food Making and processing at its production units
located in Makarpura GIDC and Padra Industrial Estate.
 The company is known for its famous brands mainly known as :
I. Bombay Bites
II. Masala Craft
III. Amma’s Kitchen
IV. Garvi Gujarat
V. Global Gourmet’s Farm Fresh
 Global Gourmet today has a world-wide network of associates that
enabled the company to reach its brand to consumers in different
regions. As Ethnic food gains popularity in the global market, Global
Gourmet aims to play a vital role in delivering and serving authentic
flavors to the world.
 Global Gourmet has a specialist team which includes Master Chef’s
and food technologists, working continuously to identify, evolve and
create delicacies that delight gourmands the world over. They strictly
adhere to the quality norms and procedures to produce the
delightful range of food products.

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Organizational Structure of Global Gourmet
 Global Gourmet has Functional Structure, which means that the
organization is divided into smaller groups based on specialized
functional areas, which include Finance, Information Technology,
Marketing, Human Resource, New Product Development,
Operations.
 Functional Organizational Structure mainly includes the first being
the Chief Executing Officer following comes the Vice President and
General Manager who create the base of an organization, all the
functional heads will report directly to the company CEO.
 Global Gourmet follows Functional Departmentalization as every
department has specific tasks assigned to them accordingly.
Genral
Manager
Vice President
Finance
Assistant
Manager
Staff Members
IT
Assistant
Manager
Staff Members
Marketing
Assistant
Manager
Staff Members
Human
Resource
Assistant
Manager
Staff Members
New Product
Developement
Assistant
Manager
Staff Members
Operations
Production Maintanence
House Keeping Store
Raw Material
Packing
Material
Finished
Goods
CEO

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 From the above organizational structure we understand that Global
Gourmet is a highly organized and a systematic company as every
department has a Manager, then comes the assistant manager and
then the Staff Members.
 According to the Scalar Chain if staff members want to report
anything to the CEO they have to follow the chain and then only they
can report.
 Global Gourmet believes in 3M’s for effective and efficient
management :
I. Man
II. Material
III. Machine
 There are 200+ employees working in the company and their orderly
management is highly important for the smooth functioning of the
organization.
 Global Gourmet believes in 2 very strong practices that are Good
Production Practice(GPP) and Good Hygiene Practice(GHP) as a
result top food exporters across globe consider Global Gourmet’s
products to be the best in class and quality.
 Unlike every organization Global Gourmet has successfully able to
create a successful market share in many different countries from its
famous products and the CEO and Managing Director of the
company Mr.Satvik Agrawal also states that the company has a great
future ahead in Export as well as Indian markets as a country like
India is about to start consuming Frozen Food’s.
 The company aims to double its production and sales by the coming
3-4 years, resulting into greater market demand for their products
and higher market share which will enable them to be more
competitive with the new companies in the market.

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Scope of Human Resource at
Global Gourmet
1. Personal Human Resource: Global Gourmet believes that every
employee working in the organization should be treated &
compensated equally as per their job or the task assigned to them.
This creates helps the organization to identify individual employee
wants and tasks.
2. Welfare of Human Resource: Global Gourmet has a logic behind
providing welfare schemes is that they want to create efficient, loyal
and healthy and satisfied work force for the organization. They
believe that by providing such facilities it promotes better work life
and also increases employee standard of living.
a) Provide better health to workers
b) Encourage workers to take active interest in their jobs
c) Provide good nourishing foods to employees for lunch
3. Industrial Relations Human Resource: Global Gourmet believes to
create good relations with its employees apart from working
relations this encourages employees to also create good relations
with the company and put up their needs. Industrial relations also
helps the company in:
a) Uninterrupted Production due to employee disputes
b) Increases high morale of employees
c) Reduce in wastage of resources of the company
d) Safeguard the interest of the employees by the company

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Human Resource Policies
 Human Resource Policies are formal rules and procedure that states
how certain matter must be addressed in the workplace, it includes
employee’s rights and duties.
 Global Gourmet has a set of rules and regulations for each and every
department which are compulsory policies which every department
needs to follow.
 Human Resources policies are designed, created & drafted by the
Human Resource manager of the company and they come into
picture when they are authorized and authenticated by the CEO of
the company.
 The purpose of creating Human Resource policy in Global Gourmet is
to ensure smooth and easy functioning of employees In the
workplace and ensure timely delivery of their efforts and
capabilities.
 Human Resource Policies of Global Gourmet include:
a) Type of work assigned to the members of the company
b) Company’s working policy which employees have to follow
c) Employees requirements which company should ensure are being
delivered to them
d) Company’s requirements which employees should meet on time.
e) Creating a good culture in the company
f) Performance of the employees in the company
g) Ensure Hygienic working conditions
h) Encourage employees to work hard and practice good skills
i) Mentor employees according to their capabilities
j) Teach them to be respectful to their peers and seniors

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Job Analysis of Human
Resource Manager
1. Purpose of the Job: Planning, organizing, directing, leading,
controlling and coordinating work activities relating to the
employment of the staff members, their compensation and
maintaining relations with them.
2. Job Title: HUMAN RESOURCE MANAGER
3. Major Tasks:
a) Planning Human Resource activities
b) Organizing Human Resource activities
c) Leading Employees
d) Controlling Employees
e) Hiring Employees
f) Establishing Relations with them
Job Analysis
JobContent
1. Pourpose of the Job
2. Job Title
3.Major Tasks
4.Major Activities
5.Responsibilities
JobContext
1.WorkingConditions
2.Qualification
3.Experience

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4. Major Activities:
a) Identify vacancies and recruit employees
b) Share Knowledge and experience
c) Advice Managers on policy matters and policy changes required
5. Major Responsibilities:
a) Regularly Mentoring employees
b) Keep check on their working efficiency
c) Encourage them to take part in major organizational activities
d) Work towards the betterment of the organization
e) Helping the managers and employees in efficient management of
the company.
6. Working Conditions: Global Gourmet ensures that each and every
employee working in the organization is working in clean and
hygienic working conditions, since it is a food manufacturing and
exporting company there are high working standards in the company
like compulsory wearing of gloves, masks and different set of clothes
for manufacturing and boots. This way company not only maintains
standards for employees but also for the customers for whom the
products are being made.
7. Qualification: Human Resource Manager working in Global Gourmet
has a qualification of
a) Bachelors degree in Human Resource management
b) Masters degree in Human Resource management
8. Experience: Human Resource Manager has an experience of 5-6
Years in the same industry or similar industry and should have the
capabilities of handling and managing professional lever staff
members.
 Human Resource Department of the company has basic tasks which
include Staff Training, Staff Organizing, Staff Controlling, orderly
management of Men and material in the organization.

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Job Description
 Finance Department:
a) Ensure that the Raw Materials that have been priced by the
Supplier are proper so that it is easy to carry on with the
manufacturing of the product.
b) Track of each and every shipment that is being delivered to its
customers and ensure timely payments are being made to
Suppliers and timely payments are being received by the
Customers or not.
c) calculate the product cost and also generate the Bills of Shipment
with the Dispatch(Finished Goods) Department
 IT Department:
a) maintaining the servers provide internet data for all staff
members, basic repairs and maintenance of all the Computer
Hardware and Software’s.
b) indulge in creating designs, templates and Media Graphic’s for the
Marketing department for the display of the products.
 Marketing Department:
a) meeting new clients and dealers every time and ensures the
timely delivery of the right product to the right customer at the
right time.
b) helps its customer in creating the best product of their choice
according to consumer taste and preference.
 Operations Department:
a) Ensure timely production of products that are being
manufactured
b) Make sure that products are prepared with good taste and proper
consistency
c) Ensure proper storage of food products

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Recruitment Process
 Global Gourmet uses Internal Source of Recruitment as a process to
hire employees and managers.
 People hired in the company have been called either by the
references of other employees or managers in the company or if
anyone has uploaded their resume on the website of the company.
 According to Global Gourmet Internal Source of recruitment is only
preferred as it’s a small enterprise with only 200+ employees so
employees are hired according to the prevailing experience the
company desires them to have in their field.
 Global Gourmet considers these factors while hiring employees:
a) Good High School Qualification
b) Minimum 2 to 3 years of experience in food industry
c) Good Knowledge, Skills and Abilities of employees
d) Potential in giving good performance
e) Employees with good morale

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Selection Process
 Global Gourmet follows a very basic selection process in hiring the
employees for their jobs.
 When the Resumes of employees are received by the Human
Resource department the Human Resource manager calls employees
to come up and appear for interview.
 Through the process of interview the Human Resource manager
comes to know about the Knowledge, Skills & Abilities of the
employee.
 Once the interview is over employees have to appear for a small test
which judges their capabilities and smartness in the field of the work
they are performing.
 Recently three months back Global Gourmet hired a member in the
operations department to take charge of the Stock keeping and
updating and the employee was tested on the basis of the skills
which he had and was also asked suggestions as to what will he do if
he is appointed as the store manager and what new Systematic
Operating Procedure(SOP) can he adopt if he is in charge of the
department.
 Once the interview and the test is over the Human Resource
department takes time to analyze the potential of the candidate and
visualize whether he/she is fit for the job or not.
 If the person is fit then he/she is hired and a Job Offer letter is
prepared by the company which states the employees basic duties
and responsibilities.
 The Employees then go under a process of Induction where in they
are met with the departmental heads and their colleges who will be
assisting and working with them during their jobs.

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Training & Development
 Once the employees are hired and once the induction process is
completed employees are given basic job training and are taught
them how the task needs to executed and performed.
 If a employee is hired In the Finance Department then he is given
training as to:
a) how to generate bills from the billing software
b) how to enter data in the system
c) how to coordinate with their respective departments
d) how to check payment information and credit cycle of clients
e) making payments to vendors
f) Availability of finances in the company
g) Preparing monthly, quarterly and annual finance reports of the
company.
h) Advising top level management about better financial measures
to be taken to improve company’s performance
 It is the Human Resource Management departments tasks to check
whether the employee has achieved proper training or not and is he
capable enough to perform is task individually and independently.
 Managers at Global Gourmet believe that employees should be
regularly trained and taught about the various practices new
practices and procedures adopted by the company this way every
employee has a clear picture about the organizations goals and
tasks.
 Global Gourmet believes that training employees not only increases
their productivity but also enhances their Knowledge, Skill and ability
and create a culture of competency and growth and this way
organization can achieve success.

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Conclusion
 From the above Case Study I conclude that Global Gourmet is a
highly organized and a systematic company as every department has
its independent way of performing and its employees are trained to
tackle difficult and most challenging scenarios.
 Apart from all other companies Global Gourmet has New Product
Development Department which is a very unique department only a
few companies have as a result it is the most INNOVATIVE Company
in the market as of now resulting into great products for its
customers.
 There are over 350+ products and 5+ brands being manufactured by
Global Gourmet as a result of which it has different products from
different Indian cuisines.
 Global Gourmet aims to keep growing its business from 15 countries
to 50 countries in the coming 4-5 years and aims to triple its sales in
the market by following good organizational practice.