4. Students
Empathy Map
SeeThink & Feel
Say & DoHear
1) Peer Graded
Assessment is good
2) Distraction due to surrounding
noises
3) Comfortable and quiet
environment, with occasional
disturbances
4) Environment is not same –
doesn’t give the same mindset as
offline
1) Display Our Creativity
2) Team tasks: mis-matched schedules
3) Students don’t take online
assessments seriously
4) Environment is not same –doesn’t
give the same
mindset as offline
1) Network Issue
2) Hampered Performance
3) Less time
4) Problem while uploading
documents
5) Instructors not cooperating
Students don’t take online
assessments seriously
6) Technical faults, like
power cuts, etc.
1) Chances of
cheating and misuse
2) Health effects
3) limited creativity
4) Appropriately timed
5) Team tasks: mis-matched
schedules
6) Class participation is hampered
7) Difficult and lengthy questions
8) Presentations are affected
9) Problem while uploading
documents
10)Time delay in doubt clearing
during exam
Pains
1 )Time management
2) Network issues
3) No scope for Field or Practical
Experiment
4) Mediocre test platform
5) Eyesight issues
6) Technical issues
7) Unsuitable environment
8) Un-cooperative instructors
9)Difficulty in collaboration
Gains
1) Recorded Sessions will be available for the
revision
2) Easy to use
3) Clarity of guidelines
4) New experience
5) Extra time
6) Doubt clearing sessions before exams
5.
6. SeeThink & Feel
Say & DoHear
1) Household
restrictions.
2) Priority Dilemma
1) Academic dilemma
2) Lack of activity
1) Internet usage
blockade
2) Household
restrictions.
1) Family engagement
2) Academic dilemma
3) Internet usage
blockade
Parents
Empathy Map
Pains
1) Healthy habit deterioration
2) Family engagement
Gains
1) Diet Discipline
2) Children’s Safety
7. Pain
Gain
1) New Learnings
2) Reduces pen and paper work
3) More time in Home
1) Exhausted
2) No physical contact
3) Long process
4) No affordable mode
5) Physically affective in long-run
SeeThink & Feel
Say & DoHear
1) Less effective process
2) Same level of activities
in all institutions
3) Not all subjects can be
assessed through
online
1) Uses various online test
Platform
2) Online and offline is
essential
3) More government
involvement is
needed
1) Boredom
2) Less Enthusiastic Students
3) Thorough Knowledge of
Students in Technology
4) More advancement in
Technology will happen
1) Need more
reliable resources
2) Exhausted due to long
process
3) Individual Interaction is
needed
4) Viva for better
evaluation
Teachers
Empathy Map
8. Persona
SARA
JOHN
M.Tech Student
“Stay happy and enjoy every moment of life”
Personal Information
Age: 24
Location : Trivandrum, Kerala
Education : B.Tech in Electrical & Electronics
Engineering
Profession : M.Tech Student
Home Life : Single
Hobbies : Listening to music, Cooking
Favourite TV shows : Doesn’t watch much
Favourite Sports : Badminton, Cricket
Personality : Friendly, Honest
User Goals
• Easy submission of assignments/exams
• Better network
Frustrations
• Health effects
• Hampered academic performance
Vaibhav
Gupta
MBA Student
“Learn the life experiences”
Personal Information
Age: 22
Location: Chennai, India
Home life: Single
Hobbies : Gym, Cricket
Character: Domestic
User Goals
• To be industry ready with all required skills such as
team-work, presentations, research, etc.
• To get hands – on knowledge
• To do more tasks that enhance creativity
Frustrations
• Poor information.
• Unable to meet deadlines due to technical faults
• Result impacted
• Online collaboration is not same as offline
• The amount of assessments is so large, that there is
very less time left to actually study, outside of class.
Students
9. Persona
Continued
Dr Premlata
Verma
“Caring for personal and Professional life
is the key happiness”
Personal Information
Age: 51
Occupation: Professor
Location: Bilaspur, India.
Home life: Married, mother of 2.
Character: Domestic
User Goals
• Give maximum time to family
• Providing Nutritious Food to the family.
• Keeping eye on the academic progress of children.
• Teaching moral values
Frustrations
• Difficulty in balancing family and professional life due
to new normal situation
Vandana
Srivastava
“Family engagement is one of the key to
happiness in a nucleus family”
Personal Information
Age: 46
Occupation: Homemaker
Location: Varanasi, Utter Prades, India
Home life: Married, mother of 2.
Character: Domestic
User Goals
• Tries her best to maintain the family time together.
• Caring and thinking about the academics of the
children
• Tries to keep the healthy habits of the family in
position
• Loves to cook healthy food for the family.
Frustrations
• Not able to do the chores freely specially during
assessments.
• Situations of emotional anxiety of the children may be
due to internet issues during assessment.
Teacher|Parent
10. Like Electricity and Phone cable, optic fiber will be used
Internet Junctions like old telephone Junctions
Underground wires for minimum disruption
Online portal for user and teacher
Portal will not allow the user to open any other lab
AI will keep a track of eye movement
A notification will pop up on the teacher
Invigilator will get the plagiarism % index right
after the submission
VR connectivity with the portal
The presenter and the audience both will be
wearing VR gear for real life experience
of the assessment.
Ideation