PRANAV ASHTAPUTRE'S ASSIGNMENT

1. WORK EXPERIENCE
Position: Customer QA Specialist
Company: Velan Inc. Montreal
Duration: Jan 2015 – Jan 2019
Situation: Company was facing a huge number of complaints
due to the defective and inadequate Quality Certification
Program.
Task: To Improve Company's Quality Certification Program
and Ensure Customer Satisfaction.
TASK 2 PART 1 1

2. TASK 2 PART 1 2
Listened to internal &
external Customers'
needs.
Formed Solid rapport
with IT team to
ensure knowledge
transfer.
Demonstrated
excellent
communication skills
during this project.
Rigorously tested the
addition of every
feature.
Demonstrated
product value to the
customers.
ACTIONS

3. RESULTS
Saved 80% of Customers' Time to Create Quality
Certificates
Customer Complaints Were Reduced by 95%
3TASK 2 PART 1

4. PERSONALITY TRAIT
TASK 2 PART 2 4
Loves to learn
about others
CURIOSITY
Likes to
ask questions
Energized by
interactions and
new ideas
Open to new
experiences

5. An Opportunity with Mirasee
TASK 2 PART 3 5
Mirasee’s Values
Empowerment via
Learning and Growth
Understand beliefs in
other people
Personal Beliefs
Continuous Learning
Empathy

6. What's Exciting about Mirasee
TASK 2 PART 3 6
An Opportunity to work with a
Business Education Company
Mirasee's Mission to Transform
Education is Super Exciting