The document describes the responsibilities of a Relationship Manager role for foreign exchange services. The key responsibilities include driving forex business through various channels, coordinating with other teams, providing guidance on limits and documentation, auditing branches, training staff, managing two regions and over 200 staff, monitoring business metrics, ensuring compliance, and mobilizing business from important customers. The role also manages wealth management clients, provides NRI banking services, and previously served as a Deputy Branch Manager.
Manage Foreign Exchange and Wealth Management as Relationship Manager
1. Foreign Exchange Services
Designation - Relationship Manager
Responsible for driving Forex business ( Retail Outward Remittance / Currency /
Travel cards/Traveller's Cheque) through retail & Wealth branches.
Driving Business via Outbound Channels like FFMC / Travel agents / Education
consultants / Schools / collages.
Co-ordination with various Cross-Functional Teams
Guidance on Limits and Documentation
Auditing Branches
Capability Building and Training Staff (Existing and New Staff)
Managing Two Region (Mumbai South and Mumbai Wealth) – 11 Branches
Managing & Co-ordination with 200+ Staff including PB, Sr. PB, VB, WM, DBM,
ETRG RM, BM
Monitoring Business
Publishing MIS Branch-Wise / Region – Wise / Staff-Wise
Monitoring Fx Cash Registers and Daily Cash Balances
Joint calls with Leadership and Staff as well
Business Funneling and Forecasting
Responsible for End-to-End Closures of High Value Deals
Mobilized Business from Commercially Important Customers, IAS/IPS Officers,
Sr. Administrative Offices, Diplomats, Expats, Ex. RBI Governor, SEBI
Chairman, NABARD Director, Commodore, Influential Corporates (like Ernest
and Young, Kellogs, Dirubahi Ambani International School, FINO etc), BCSBI
(Banking Code and Standard Board of India), Royal Bank of England, Industrial
and Commercial Bank of China, Income Tax, Director General of Railway
Commissioner, MHARD Chief, Indian Audit, Indian Navy etc.
Implementation of Best Industrial Practice
Suggested Innovative Business Solution
Worked to Better Client Serving by way of reducing TAT and reducing
Complexities in Lengthy Forms
Alliance and Partnership with other Departmental Teams for Best Customer
experience.
Compliant with FEMA Guidelines
Vigilant to eliminate Fraudulent Transactions
Launching Internal drive among staff for Business Mobilization
2. Encouraged Staff to make into Top Slot in National Level Contest launched by
Bank
Back-Bone for Operation Staff for right from sourcing to Transaction Execution.
Monitors large scale operations and functions.
Maintaining key relationships with counterparts
Complies with bank and industry laws and regulation
Compares features, interactions, and relationships between products and product
lines
Anticipated and resolved issues and considerations associated with regulations
and reporting requirements
Develops strategies and programs for cross-selling
Analyzes the competitive landscape among all issuers of similar products.
Business planning, Funnel development, and implementation
Qualitative and Quantitative High Value Deals Closed
Mobilized and Closed Complex Cases with compliance to regulatory guidelines
Sort RBI Approval from Legal Drafting to Final Approval for High Value
Transactions for genuine need of Customers.
Coordinated with Top Chartered Accountants Firms Like Nishit Desai and
Associates/ The Haribhakti Group/ N.A. Shah and Associates/Todarwal and
Todawal, External Agencies, Legal Firms, Lawyers for Remittances and
Approvals.
Wealth Management
Designation - Relationship Manager
Was managing a book of 250+ HNI Customers/ Book Size of Rs. 230 Cores,
Taking care of their banking & investment requirement.
Sound Understanding of Financial / Banking products and services
Good Negotiation Skills for closure of deal
Pan India Topper in all Contest and Star Performer
Portfolio Management Products and funds
NRI Banking & Customer Service Manager
Advised Investments into Banking Products
KYC and Account Opening
Servicing Customer Request
Handled FCNR Deposits
Advised on NRO / NRE Investments
Mobilized Large Inward Remittances
3. Cracked High Value Deposits for the Bank
Mobilized more than 25 Cores of Fresh Funds for the bank
Advised and assisted on NRI Remittances
Handled POA and Mandate Holder Account Operations
Tax Planing and DDTA Guidance to Customers
Tracked Dormancy and initiated various methods to increase the Banking
Global NRI Credit Card
Advising on Property with the Help of Home Search Division
Handled FIRC Request
Assisted in International Cheque Collection
Advised Customer on Technology Banking for Seamless Experience.
Handled Minor NRI Accounts and Investments
NRI Champion
Qualified all Contest and was part of all Imitative of the Bank
Assisted Rupee Plus Deposit Plan for NRI Customers
Deputy Branch Manager
Raising and monitoring various category of Service Requests
I-sense Application login for all employees
Transaction monitoring
Regulatory Reporting
Rejection and TAT Monitoring and process improvement
KYC Verification
End to end Customer Resolution
Monitoring Suspicious transaction and reporting it in timely manner
Dealing with Confidential Reports
Assisted Law Enforcement as per their request
Exception, Irregularity, Error Reports Monitoring (Daily)
Mitra Report for transaction above Rs. 5 lacs (Daily)
Gold Stock Reports and Security Items Reports Monitoring (Daily)
Pending IBR Report (Daily)
Multi Cash Deposit Letter (Daily)
Auto Cash Report (Daily)
4. Enhance Due Diligence – EDD (Daily)
FCRM Monitoring (Daily)
Fake Note Identification / Reporting and Depositing to ICMC
Locker Rent Overdue letter
Foreign Currency Register Verification (Weekly)
Returned Delivery Reports (Fortnightly)
ISRA Report (Fortnightly)
P-Form Submission – 5 days before the month end
Travel card Reports
CAT – 2 / CAT – 5/ CAT-14 / CAT-15 (Monthly)
Demat Stock Recon and Verification
SOX Audit
QRS
Fixed Asset Reconciliation and Verification
Form 15 G/H Submission
15 CA / CB Submission to IT Department
XOS/ BEF Returns Reporting (Half Yearly)
IKIT Recon and Stock Balancing.
Fixed Asset - issues resolved
Security Guard issue resolved - replacing agency
Bills issue Resolved.
Lighting / Drawer Issue Resolved – Created New Storage Space by Coordinating
with IMSG / Infra Team.
Security Alarm System issue resolved.
Office A/c issue Resolved
Continuous stationery issue resolved.
Agreement Copy of Vendors Renewed.
5's & Basics at work Place Initiated at Branch Level
LAFD COMPLIANCE ISSUE RESOLVED 35 CASES
Old Vouchers Stored with the Security Storage Vendor as per process
Branch Health and Score Improved by Resolving various Defects.
Effective Space Utilization and Management.
Critical A/C issues Resolved
Coordinated with External Auditors and RBI Auditors