Sabri Tahiri, Program Officer for Tanslation and Interpretation, will give exclusive insights into the work at the World Bank Group with their 120 locations and over 10,000 employees worldwide. He will share which requests project managers have to work with, how the World Bank Group manages their vendor vetting processes, and which setups help working safely in an high security environment.

2. Table of Contents
1. The World Bank Group Translation unit overview
a)Working Languages
b)Volumes
c)The Team – internal & external
2.Infrastructure & Plunet set-up
a)Server and data security issues
3.Utilizing Plunet for efficiency at the WBG
a)Dashboard
b)Translation process(es)
c)CAT Tools integration
1.Managing vendors at the World Bank
a)Registration process
b)Invoicing process
c)QA module and Rating/ranking process

3. The World Bank Group & The Translation unit
3
•World Bank Group organization
• An international financial institution that provides low-interest loans, interest-free credits and grants to developing
countries
• Products: financial and advisory (for perspective in 2015 WB had $60 billion in commitments).
• Mission: End extreme poverty within a generation and boost shared prosperity.
• Established in 1944, >10,000 employees in 120 offices worldwide, 189 member countries
•The Translation and Interpretation is under General Services Department
•GSDTI operates globally in HQ + 5 Regional Hubs
•Providing Language Services in any Language
• Translation, Interpretation, Copy and web editing
• Video captioning, audio transcription
• Multilingual Desktop publishing
•Service around 30 million words per year
•Over 2000 interpretation days
•We provide services in over 50 different languages in a given year

4. Infrastructure and Security
4
•World Bank has been moving
towards the cloud recently
(Outlook, OneDrive, Webex)
•Still most applications reside in-
house
•SSL connection
•Very active firewall

5. Use of Plunet at the WBG - Dashboard
5

6. Use of Plunet at the WBG – Job Chains/Workflows
6
•Visual Representation of the
Workflow helps to better manage
the process of complicated
publications
•Automation – through job chain
(notifying next in line)
•Easy access to the main Job
information
•Easy access to Job Details – job is
1 click away

7. Use of Plunet at the WBG – Integrations with CAT tools
7
•Integrations with CAT tools help
us save time during analysis
•Facilitates quotations and enables
us to find the most efficient way
to identify repetitions

8. Vendor Management – vendor registration
8
•300+ vendors for any-to-any language combinations
•Vendor registration is managed by Corporate Procurement
•Vendor Details saved in Plunet help us create detailed categories
•Maintain schedules for our main vendors to help us plan assignments
•Manage invoices and work records for due diligence
•Complete the workflow with the last item – paying invoices.
•Detailed expense reports

9. Vendor Management – vendor details
9

10. Vendor Management – vendor schedules
10

11. Vendor Management – vendor invoicing
11
Job
Approved
by our
Project
Manager
Invoice
Created
(no need to
send
invoices
over
emails)
Vendor
Approves
the Invoice
Invoice is
released
for
Payment if
conditions
are met

12. Vendor Management – vendor invoicing
12