1. Chapter 17
Managing Information Systems
and Communication Technology
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2. Sr. Chapter Chapter Heading
No.No.
1. 3 Understanding the Global context of business (031012)
2. 4 Conducting Business Ethically and Responsibly (250212)
3. 6 Organizing the Business Enterprise (030312)
4. 7 Understanding Entrepreneurship and Small Business (100312)
5. 8 Managing Human Resources (240312)
6. 9 Understanding Employee Motivating, Satisfying & Leadership (140412)
7. 11 Understanding Marketing Processes and Consumer Behavior (280412)
8. 16 Managing Quality and Productivity
9. 17 Managing Information Systems and Communication Technology
10. 19 Understanding Money and Banking
11. 20 Intermediate Term and Lease Financing

3. 1. INFORMATION MANAGEMENT: AN OVERVIEW
2. NEW BUSINESS TECHNOLOGIES IN THE
INFORMATION AGE
3. TYPES OF INFORMATION SYSTEMS
4. ELEMENTS OF THE INFORMATION SYSTEMS
5. TELECOMMUNICATIONS AND NETWORKS

4. QUIZ
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5. INFORMATION MANAGEMENT:
AN OVERVIEW
 Information Managers
 Managers responsible for designing and implementing systems to
gather, organize and distribute information
 Information Management
 Internal operations for arranging a firm’s information resources to
support business performance and outcomes
 Data: Raw facts and figures
 Information:
 Meaningful, useful interpretation of data
 Information Systems:
 Systems for transforming raw data into information that can be
used in decision making

6. IT Basics
• Information Technology (IT)
– The various appliances and devices
– for creating, storing, exchanging, and using
information
– in diverse modes, including visual
images, voice, multimedia, and business data
• E-commerce (Electronic Commerce)
– The use of the Internet and other electronic
means for retailing and business-to-business
transactions

7. NEW BUSINESS TECHNOLOGIES IN THE
INFORMATION AGE
Scope of IS
 Fleet management
 Electronic order processing
 Electronic approvals
 Evaluation of prospective employees
 Formulation of firm’s business strategy
 New management processes
 Processing payroll data
 New engineering designs
 Compiling advertising expenditures
 Applying Quality control standards to production
 Keeping employee turnover records
 Comparing costs against budgeted amounts

8. Electronic Business and communication
Technologies
 Electronic Information Technologies
 Information-systems applications, based on
telecommunications technologies, that use
networks of appliances or devices to
communicate information by electronic means
 It performs two functions
 Provides coordination and communication within
the firm
 Speeds up transactions with other firms
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9. Electronic Business and communication
Technologies
 Widely used innovations
 Fax machines
 Voice Mail
 Email
 Electronic Conferencing
 Groupware: Lync, group meetings, group email addresses
 Data communication networks
 The internet: A gigantic system of more than 100 million interconnected
computers in more than 100 countries
 The world wide web: A standardized code for accessing information and
transmitting data over the Internet
 Servers and browsers
 Directories and search engines
 Intranets: Private internal information networks accessible only by employees
 Extranets: Allow outsiders limited access to internal information networks
For definitions: p=474 9

10. Networking for Mass Customization
Mass Customization:
Flexible production process that generates customized products
in high volumes at low costs
Leaner organizations
More flexible operations
Increased collaboration
Greater independence at company and workplace
Improved management processes

11. ELEMENTS OF INFORMATION SYSTEM
Hardware
• Input/ output
device, CPU, main
memory, program
Software
• System & Application
Telecommunications programs
Control
• Privacy invasion
• Security
People
Database & Applications
• Databases
• Word
processing, spreadsheets, DB
MS, Graphics (ppts)
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12. ELEMENTS OF INFORMATION SYSTEM
 Computer Networks:
 A group of two or more computers linked together by some
form of cabling (fiber-optic, coaxial, or twisted wire) or by
wireless technology to share data or resources such as a
printer
 Hardware:
 Physical components of a computer network
 Software:
 Programs that instruct a computer in what to do
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13. TELECOMMUNICATIONS AND
NETWORKS
 Multimedia Communication Systems
 Connected network
 of communication appliances; TV or Fax
 that may be linked to forms of mass media
 (such as print publications or TV programming)
 Examples: Fax, TV, Cell phones, printers and photocopiers
that may be linked by satellite with other remote networks
 Communication Devices
 PDAs, GPS, cell phones
 Communication Channels
 Wired or wireless media that make communication possible
 Microwave, Satellite, underground cables, fiber optic etc
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14. TELECOMMUNICATIONS AND
NETWORKS
 System Architecture: Location of Computer system’s
elements
 Data entry
 Data processing systems
 Networking
 Wide Area Networks (WANs): Computers linked over long
distances
 Local Area Networks (LANs) : Computers linked in a
smaller area, such as all of a firm’s computers within a
single building
 Wi-Fi (Wireless Fidelity): An access point that forms its own
small network 14

15. TELECOMMUNICATIONS AND
NETWORKS
 Connecting the hardware:
 Modem: Device that provides a computer to computer link over
telephone wire
 Fiber Optic Cable: Glass fiber cables that carry data in the form of
light pulses
 Client-Server Network
– Clients
• The laptop or desktop computers through which users make
requests for information or resources
– Servers
• The computers that provide the services shared by users
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