1. Continued…
PIETER WAELKENS
Meereigen 135, 2170 Merksem, Belgium  +32 496 36 37 63
pieter.waelkens@hotmail.com  DOB: 13 april 1966
QUALIFICATIONS PROFILE
Driven and highly skilled Information Systems Manager with a solid and progressive career
within the information technology industry leading teams, managing implementations, and
providing expert technical support.
 Expertise in evaluating systems, identifying inefficiencies, and developing and integrating
new processes that improve those systems.
 Skilled in hiring, training, and coaching team members toward optimal collaboration,
productivity, and efficiency.
 Excellent interpersonal and communication skills, with fluency in Dutch, French, and
limited German. Strong project management talents, with a proven track record of
adhering to deadlines and budget constraints.
PROFESSIONAL EXPERIENCE
AMGEN COLORADO,Boulder, CO
Senior Manager – Information Systems & SAP Basis Support, 2011–2012
Managed daily operations to effectively support SAP ERP systems, and directed various projects
in collaboration with IBM outsourced support services. Recruited, trained, and coached team
members toward optimal efficiency and performance. Regularly evaluated existing environment to
recognize weaknesses, and then developed and implemented plans of action to fine-tune
performance. Led ongoing decommissioning projects.
 Spearheaded the coordination and installation of weekly software releases for SAP,
with consistent focus on deadline adherence.
 Led the start-up of a complex SAP upgrade project by successfully identifying project
goals, formulating the project plan and budget, and assigning team members to oversee
various portions of the project.
AMGEN INC.,Thousand Oaks, CA, 2003–2010
Manager of Information Systems – Enterprise ITIL Process Owner Event & Incident and
Major Incident Management, 2009–2010
Spearheaded enterprise-wide incident and major incident management that effectively supported
ITIL processing on a global scale. Served as a valuable member of the project team responsible for
implementing Incident Management in conjunction with IBM Service Management. Led daily
incident management review and resolving structure, and orchestrated incident and major incident
management reporting.
 Singlehandedly set up event management alerts, which ultimately improved
emergency response and decreased downtime and work interruptions.

2. PIETER WAELKENS
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Manager of Information Systems – Global ERP System Support/AS400 Operations, 2004–
2009
Led the processes to validate JD Edwards ERP systems support and AS400 operations. On a daily
basis, orchestrated second-line troubleshooting, configuration management, weekly release
implementation, maintenance planning, and execution. Expertly set up 24/7 support with resources
from Europe and the U.S.A.
 Successfully restructured the support group, for improved collaboration and increased
collaboration.
 Spearheaded the implementation of two major reviews of all of the support
processes, which facilitated improvement of those processes.
 Efficiently integrated the fail over system for the JD Edwards system in Colorado,
coordinated and managed weekly software releases for JDE, and served as the project
lead for the JDE decommissioning project.
Manager of Information Systems – Single Instance Project, 2003–2004
Reviewed, evaluated, and improved cut-over activities of the system team in this Single Instance
project.
 Heavily contributed to the successful go-live of this Single Instance project, due to
exceptional work ethic, natural leadership skills, and technical expertise.
AMGEN ELC, Breda, The Netherlands, 1996–2003
Manager of Information Systems – Europe Database & AS400 Systems, 2002–2003
Directed and supervised a team of technical professionals in multiple locations toward optimal
efforts in providing technical and operations support for all the pan European databases and
applications.
 Successfully led multiple implementations across Europe that improved operational
efficiency enterprise-wide.
Previous positions include Manager of Information Systems – Systems Europe for Amgen ELC
and Consultant for Toyota Parts Centre Europe.
EDUCATIONAL BACKGROUND
Bachelor of Science in Information Technology
REGA SCHOOL – Leuven, Belgium
– Professional Development –
ITIL Foundation v.3 Certification
Amgen Management Essentials
Working Knowledge of IBM’s ITUP Processes for IT Service Management