A Key Performance Indicators Framework For Higher Education Institutions

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A presentation for the conference in Ravda - VANGUARD SCIENTIFIC INSTRUMENTS IN MANAGEMENT ‘2013.

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A Key Performance Indicators Framework For Higher Education Institutions

  1. 1. A KEY PERFORMANCE INDICATORS FRAMEWORK FOR HIGHER EDUCATION INSTITUTIONS PETROV,PETAR & KAMENOVA-TIMAREVA,MARINA VSIM 2013
  2. 2. CONTENTS  The Problem  Why KPI?  The KPI Process  Examples of KPI in HEI
  3. 3. CURRENT POSITION OF BULGARIAN HEI - NATIONAL RANKING № Country Score 1 United States 100.0 2 Sweden 85.2 3 Switzerland 81.6 37 Slovakia 47.9 38 Bulgaria 47.7 39 Romania 47.5 50 Indonesia 35.3 2013 Universitas 21 Ranking of National Higher Education Systems
  4. 4. CURRENT POSITION OF BULGARIAN HEI - NATIONAL RANKING № Country Score 1 United States 100.0 2 Sweden 85.2 3 Switzerland 81.6 37 Slovakia 47.9 38 Bulgaria 47.7 39 Romania 47.5 50 Indonesia 35.3 2013 Universitas 21 Ranking of National Higher Education Systems
  5. 5. CURRENT POSITION OF BULGARIAN HEI - INDIVIDUAL RANKING  TheTimes Higher Education World University Rankings 2012-2013 powered byThomson Reuters  NO!  QS World University Rankings 2013  No results found.  University Ranking by Academic Performance 2012  Only 3 Bulgarian universities out of 2000. Sofia University St Kliment Ohridski is 788.  Ranking Web of Universities 2013  Only 1 in top 2500. Sofia University St Kliment Ohridski is 610.
  6. 6. ASKYOURSELF Do you want to be here:
  7. 7. ASKYOURSELF Do you want to be here: OR Here:
  8. 8. ASKYOURSELF Do you want to be here: OR Here: STRATEGY
  9. 9. LET’S ASK OURSELFS A FEW OTHER QUESTIONS  Has my HEI a strategic plan at the organizational level?  …  Has my faculty a strategic plan?  …  Has my department a strategic plan?  …  If there are any, do all employees know the HEI’s strategic goals?  …  How do you achieve them?  …
  10. 10. PERFORMANCE MEASURES  Critical Success Factors  Key Performance Indicators  Dashboards  Process Improvement Initiatives  Self-Assessment Award Models  TQM, etc.
  11. 11. WHAT ARE KPIS?  Key performance indicators (KPIs) help an organization define and evaluate how successful it is, typically in terms of making progress toward its long-term organizational goals.
  12. 12. STAKEHOLDERS OF A HEI Students and their families Schools Potential employers Public HEIs Private HEIs Lecturers HEI personnel Government Ministry of Education Scientific research institutions Employers’ organizations Media Professional associations Society
  13. 13. KPI PROCESS Information • Internal • External Databases • Generation KPI • Calculation MIS • Users Goals Results
  14. 14. KPI IN HEI – ACADEMIC PERSPECTIVE Student Success: Recruit, retain, graduate the best students • Freshman Inquiries • Freshman Applications • Freshman Enrolled • Top 10% Rank in Class • Degrees Conferred • 1-year Retention Rate • Graduation Quantitative Score Provide Quality Academic Programs and Support Services • Academic Support Spending per Student Headcount • Instructional Spending per Student Headcount • Student Participation in Study Abroad Attract and retain outstanding faculty/staff • Average Faculty Salary and Benefits • Employee Satisfaction • Number of Endowed chairs and professorships • Staff Turnover Rate
  15. 15. KPI IN HEI – FINANCIAL PERSPECTIVE Optimize Expenditures • Administration Spending per Student • Departments exceeding budget • Complete all capital projects on-time Advancement and Endowment • Average Alumni Giving Rate • % of Campaign Goal Collected • Endowment per Student Headcount Remain Compliant • Audit Findings • Cost of compliance as % of budget • SafetyViolations • Time to close fiscal year
  16. 16. KPI IN HEI – RESEARCH PERSPECTIVE Increase Funded Research • Contracts and Grants Funding Awarded • Number of Patents Issued • Proposal Success Rate • % of faculty staff participating in research projects Provide Adequate Research Facilities • New Lab space available for research • Laboratory Safety Violations • Laboratory equipment Increase Faculty Scholarly Activities • Members of National Academies • Number of publications or performances in national/international outlets • Number of citations
  17. 17. KPI IN HEI – FACILITIES PERSPECTIVE Improve Campus Life • % of accommodated students • Campus Wireless Network Coverage Provide Adequate Teaching Facilities • # students per room • % of multimedia enabled rooms Support superior athletics • Graduation Rate for Freshman Student athletes • Sports equipment renewal Improve information resources • # of books and periodicals • # of online databases • # of software licences
  18. 18. KPI IN HEI – SUSTAINABILITY PERSPECTIVE Support Integrity and Service to Community • Community Perception Survey Score • Funding for Public Services Initiatives • Student Awareness of Code of Ethics Promote and Enhance Sustainability • Reduce CO2 Emissions to Target • % Spend with "Sustainable" Vendors

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