SlideShare a Scribd company logo
1 of 44
&
In This Together Series
“Using Prioritization and Sequence Strategy to
get More Qualified Opportunities”
Sam Nelson, SDR Leader at Outreach
Ken Amar, SDR Manager at Outreach
hello@salesimpactacademy.co.uk
Sales & Marketing Leaders
Webinar will be live at
4pm UK Time
presents
Agenda
● Prioritization
○ Prioritizing accounts
○ Prioritizing prospects within an
account
● Sequence Structure
○ Outbound
■ High Priority
■ Low priority
○ Post Engagement
■ Types
■ FUPs
■ Future FUPs
Prioritization
Prioritization Death Spiral
SDR focuses time in wrong
places
Poor performance
An inaccurate idea of what
they are doing wrong
Prioritizing Accounts
Know who is most likely to
buy & be a good customer
Prioritizing Prospects
Within an Account
SDR AE OPS Marketing Training Misc.
VP of Sales Development VP of Sales
VP of Sales
Operations VP of Marketing
VP of Sales
Enablement Owner
Senior Director of Sales
Development
Director of
Sales
Director of Sales
Operations
Director of
Marketing
Director of Sales
Training Co-founder
Director of Business
Development Sales Manager
Director, Sales
Operations
Demand
Generation
Director, Sales
Enablement CEO
Inside Sales Manager RVP Sales COO
Marketing
Director
Sales
Enablement
Manager
Sr. Vice
President
SDR Team Lead
Regional
Director of
Sales
Sales Ops
Manager
Marketing
Manager
Sales Training
Manager
Vice
President
Regional Director of
Business Development
Sr. Sales
Manager
Sales Operations
Manager
National
Marketing
Manager Sales Trainer
Director of
Strategy
Business Development
Manager Sales VP
Business
Operations
Manager
Content
Strategist
General
Manager
Business Development
Director
Territory
Manager
Sales Engineering
Consultant
VP of
Innovation
Business Development
Rep Sales Director Data Operations VP of HR
Senior AE
Operations
Analyst
VP Customer
Success
AE CTO
Make a matrix that
defines titles and
break it into 3 tiers
High Priority
Prospects that can
become an immediate
Opportunity
10
Prioritization by Title
SDR AE OPS Marketing Training Misc.
VP of Sales Development VP of Sales
VP of Sales
Operations VP of Marketing
VP of Sales
Enablement Owner
Senior Director of Sales
Development Director of Sales
Director of Sales
Operations
Director of
Marketing
Director of Sales
Training Co-founder
Director of Business
Development Sales Manager
Director, Sales
Operations
Demand
Generation
Director, Sales
Enablement CEO
Inside Sales Manager RVP Sales
Sales Engineering
Manager
Marketing
Director
Sales
Enablement
Manager
Sr. Vice
President
SDR Team Lead
Regional
Director of Sales COO
Marketing
Manager
Sales Training
Manager Vice President
Regional Director of
Business Development
Sr. Sales
Manager
Sales Operations
Manager
National
Marketing
Manager Sales Trainer
Director of
Strategy
Business Development
Manager Sales VP
Business
Operations
Manager Content Strategist
General
Manager
Business Development
Director
Territory
Manager
Sales Engineering
Consultant
VP of
Innovation
Business Development Rep Sales Director Data Operations VP of HR
Senior AE Operations Analyst
VP Customer
Success
AE CTO
Agoge Sequence
Lower Priority
Prospects that can get
you closer to an
immediate opportunity
12
Prioritization by Title
SDR AE OPS Marketing Training Misc.
VP of Sales Development VP of Sales
VP of Sales
Operations VP of Marketing
VP of Sales
Enablement Owner
Senior Director of Sales
Development Director of Sales
Director of Sales
Operations
Director of
Marketing
Director of Sales
Training Co-founder
Director of Business
Development Sales Manager
Director, Sales
Operations
Demand
Generation
Director, Sales
Enablement CEO
Inside Sales Manager RVP Sales
Sales Engineering
Manager
Marketing
Director
Sales
Enablement
Manager
Sr. Vice
President
SDR Team Lead
Regional
Director of Sales COO
Marketing
Manager
Sales Training
Manager Vice President
Regional Director of
Business Development
Sr. Sales
Manager
Sales Operations
Manager
National
Marketing
Manager Sales Trainer
Director of
Strategy
Business Development
Manager Sales VP
Business
Operations
Manager Content Strategist
General
Manager
Business Development
Director
Territory
Manager
Sales Engineering
Consultant
VP of
Innovation
Business Development Rep Sales Director Data Operations VP of HR
Senior AE Operations Analyst
VP Customer
Success
AE CTO
Automated Sequence
No Priority
Don’t touch these
prospects
Prioritization by Title
SDR AE OPS Marketing Training Misc.
VP of Sales Development VP of Sales
VP of Sales
Operations VP of Marketing
VP of Sales
Enablement Owner
Senior Director of Sales
Development Director of Sales
Director of Sales
Operations
Director of
Marketing
Director of Sales
Training Co-founder
Director of Business
Development Sales Manager
Director, Sales
Operations
Demand
Generation
Director, Sales
Enablement CEO
Inside Sales Manager RVP Sales
Sales Engineering
Manager
Marketing
Director
Sales
Enablement
Manager
Sr. Vice
President
SDR Team Lead
Regional
Director of Sales COO
Marketing
Manager
Sales Training
Manager Vice President
Regional Director of
Business Development
Sr. Sales
Manager
Sales Operations
Manager
National
Marketing
Manager Sales Trainer
Director of
Strategy
Business Development
Manager Sales VP
Business
Operations
Manager Content Strategist
General
Manager
Business Development
Director
Territory
Manager
Sales Engineering
Consultant
VP of
Innovation
Business Development Rep Sales Director Data Operations VP of HR
Senior AE Operations Analyst
VP Customer
Success
AE CTO
Do Not Touch
Prioritization Top to Bottom, Left to
Right
15
The Agoge Playbook
(GOOGLE THIS for a step-by-step)
Sequence Strategy
Outbound
High Priority
20
Old Sequence The Agoge Sequence
Email #1
Opening Email
Open Rate
29%
Reply Rate
1.8%
vs Open Rate
41%
Reply Rate
4.5%
Email #2
Follow up Email
Open Rate
33%
Reply Rate
4.2%
vs Open Rate
44%
Reply Rate
6.5%
Email #3
Follow up Email
Open Rate
29%
Reply Rate
2.6%
vs Open Rate
32%
Reply Rate
6.0%
Email #4
New Auto Email
Open Rate
23%
Reply Rate
1.4%
vs Open Rate
37%
Reply Rate
2.9%
Email #5
Follow up Email
Open Rate
24%
Reply Rate
2.7%
vs Open Rate
28%
Reply Rate
3.5%
Email #6
Follow up Email
Open Rate
23%
Reply Rate
2.2%
vs Open Rate
26%
Reply Rate
2.2%
Email #7
Breakup Email
Open Rate
18%
Reply Rate
1.1%
vs Open Rate
36%
Reply Rate
4.0%
Personalization
Break
Emotion
Hail Mary
Emotion
Personalization
Break
Best Template
Pattern Interrupt/Urgency
SDR Decides Next Step
Lower Priority
Load balancing
Consistent Activity
Post-Engagement
Referral Sequence
Referral Sequence
has a 54% reply
rate!
Old Opportunities
Reaching Out to Lost Opportunities
Our Sequence
FUPs
REPLY
Replying to a prospect...
FUP SEQUENCEREPLY
Replying to a prospect...
FUP SEQUENCEREPLY
HEAD TAIL
CENSORED
Make First Email a Reply Email
(That’s really the only difference)
Future FUPs
Choose Date and
Time
Respond mentioning
that THEY said this
would be a good
time to connect.
Q & A

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Prioritization and Sequence Strategy from Outreach

  • 1. & In This Together Series “Using Prioritization and Sequence Strategy to get More Qualified Opportunities” Sam Nelson, SDR Leader at Outreach Ken Amar, SDR Manager at Outreach hello@salesimpactacademy.co.uk Sales & Marketing Leaders Webinar will be live at 4pm UK Time presents
  • 2. Agenda ● Prioritization ○ Prioritizing accounts ○ Prioritizing prospects within an account ● Sequence Structure ○ Outbound ■ High Priority ■ Low priority ○ Post Engagement ■ Types ■ FUPs ■ Future FUPs
  • 4. Prioritization Death Spiral SDR focuses time in wrong places Poor performance An inaccurate idea of what they are doing wrong
  • 6. Know who is most likely to buy & be a good customer
  • 8. SDR AE OPS Marketing Training Misc. VP of Sales Development VP of Sales VP of Sales Operations VP of Marketing VP of Sales Enablement Owner Senior Director of Sales Development Director of Sales Director of Sales Operations Director of Marketing Director of Sales Training Co-founder Director of Business Development Sales Manager Director, Sales Operations Demand Generation Director, Sales Enablement CEO Inside Sales Manager RVP Sales COO Marketing Director Sales Enablement Manager Sr. Vice President SDR Team Lead Regional Director of Sales Sales Ops Manager Marketing Manager Sales Training Manager Vice President Regional Director of Business Development Sr. Sales Manager Sales Operations Manager National Marketing Manager Sales Trainer Director of Strategy Business Development Manager Sales VP Business Operations Manager Content Strategist General Manager Business Development Director Territory Manager Sales Engineering Consultant VP of Innovation Business Development Rep Sales Director Data Operations VP of HR Senior AE Operations Analyst VP Customer Success AE CTO Make a matrix that defines titles and break it into 3 tiers
  • 9. High Priority Prospects that can become an immediate Opportunity
  • 10. 10 Prioritization by Title SDR AE OPS Marketing Training Misc. VP of Sales Development VP of Sales VP of Sales Operations VP of Marketing VP of Sales Enablement Owner Senior Director of Sales Development Director of Sales Director of Sales Operations Director of Marketing Director of Sales Training Co-founder Director of Business Development Sales Manager Director, Sales Operations Demand Generation Director, Sales Enablement CEO Inside Sales Manager RVP Sales Sales Engineering Manager Marketing Director Sales Enablement Manager Sr. Vice President SDR Team Lead Regional Director of Sales COO Marketing Manager Sales Training Manager Vice President Regional Director of Business Development Sr. Sales Manager Sales Operations Manager National Marketing Manager Sales Trainer Director of Strategy Business Development Manager Sales VP Business Operations Manager Content Strategist General Manager Business Development Director Territory Manager Sales Engineering Consultant VP of Innovation Business Development Rep Sales Director Data Operations VP of HR Senior AE Operations Analyst VP Customer Success AE CTO Agoge Sequence
  • 11. Lower Priority Prospects that can get you closer to an immediate opportunity
  • 12. 12 Prioritization by Title SDR AE OPS Marketing Training Misc. VP of Sales Development VP of Sales VP of Sales Operations VP of Marketing VP of Sales Enablement Owner Senior Director of Sales Development Director of Sales Director of Sales Operations Director of Marketing Director of Sales Training Co-founder Director of Business Development Sales Manager Director, Sales Operations Demand Generation Director, Sales Enablement CEO Inside Sales Manager RVP Sales Sales Engineering Manager Marketing Director Sales Enablement Manager Sr. Vice President SDR Team Lead Regional Director of Sales COO Marketing Manager Sales Training Manager Vice President Regional Director of Business Development Sr. Sales Manager Sales Operations Manager National Marketing Manager Sales Trainer Director of Strategy Business Development Manager Sales VP Business Operations Manager Content Strategist General Manager Business Development Director Territory Manager Sales Engineering Consultant VP of Innovation Business Development Rep Sales Director Data Operations VP of HR Senior AE Operations Analyst VP Customer Success AE CTO Automated Sequence
  • 13. No Priority Don’t touch these prospects
  • 14. Prioritization by Title SDR AE OPS Marketing Training Misc. VP of Sales Development VP of Sales VP of Sales Operations VP of Marketing VP of Sales Enablement Owner Senior Director of Sales Development Director of Sales Director of Sales Operations Director of Marketing Director of Sales Training Co-founder Director of Business Development Sales Manager Director, Sales Operations Demand Generation Director, Sales Enablement CEO Inside Sales Manager RVP Sales Sales Engineering Manager Marketing Director Sales Enablement Manager Sr. Vice President SDR Team Lead Regional Director of Sales COO Marketing Manager Sales Training Manager Vice President Regional Director of Business Development Sr. Sales Manager Sales Operations Manager National Marketing Manager Sales Trainer Director of Strategy Business Development Manager Sales VP Business Operations Manager Content Strategist General Manager Business Development Director Territory Manager Sales Engineering Consultant VP of Innovation Business Development Rep Sales Director Data Operations VP of HR Senior AE Operations Analyst VP Customer Success AE CTO Do Not Touch
  • 15. Prioritization Top to Bottom, Left to Right 15
  • 16. The Agoge Playbook (GOOGLE THIS for a step-by-step)
  • 20. 20 Old Sequence The Agoge Sequence Email #1 Opening Email Open Rate 29% Reply Rate 1.8% vs Open Rate 41% Reply Rate 4.5% Email #2 Follow up Email Open Rate 33% Reply Rate 4.2% vs Open Rate 44% Reply Rate 6.5% Email #3 Follow up Email Open Rate 29% Reply Rate 2.6% vs Open Rate 32% Reply Rate 6.0% Email #4 New Auto Email Open Rate 23% Reply Rate 1.4% vs Open Rate 37% Reply Rate 2.9% Email #5 Follow up Email Open Rate 24% Reply Rate 2.7% vs Open Rate 28% Reply Rate 3.5% Email #6 Follow up Email Open Rate 23% Reply Rate 2.2% vs Open Rate 26% Reply Rate 2.2% Email #7 Breakup Email Open Rate 18% Reply Rate 1.1% vs Open Rate 36% Reply Rate 4.0%
  • 21.
  • 24.
  • 29.
  • 30. Referral Sequence has a 54% reply rate!
  • 32. Reaching Out to Lost Opportunities Our Sequence
  • 33. FUPs
  • 34. REPLY Replying to a prospect...
  • 35.
  • 37.
  • 39.
  • 40. CENSORED Make First Email a Reply Email (That’s really the only difference)
  • 43. Respond mentioning that THEY said this would be a good time to connect.
  • 44. Q & A