2015 Training Feedback (2)

2015 Training Feedback
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The training program was useful
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The information was communicated clearly
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The material was easy to follow

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The training exercises werehelpful
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The material was organized and presented in a
logical order
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The trainer covered each topic at an appropriate
pace

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The trainer was knowledgeable
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The trainer was approachableand helpful
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After this training, I was able to performmy job

“Paula did a great job!”
“Paula was an amazingtrainer,she knew what she was doingand was very informative! Easily approachablewith any questions a nd
was consideratewith everyone's learningspeeds.In the future, additional trainersmay be beneficial so thatpeople who need
more/less time on a subject,more help is available.Great balancewith information,testing skills,and mock calls which were
extremely helpful.”
“I took a lot out of the trainingand thought it more than prepared me enough for takingmy firstcall.The tra iningwas
understandable,quick,and somewhat fun! Personally,I think the only other thing I would've wanted is more time justlisteni ngto
CSR's take calls.other than that, wonderful trainingprogram.”
“Best trainingI have ever had!”
“I very much enjoyed my trainingand ampleasantly surprised athow much trainingand time this company and the trainers are
willingto providetheir employees to give them the tools they need to succeed as a CSR. Paula is wonderful and does a great job as
the trainer.”
“Try to explain verbiagein the remarks in a simpler format. Otherwise, everything was covered in the trainingguide.”
“Make sure "piggybacking"gets covered.”
“Small groups / classes seemto work better. Our initial classwas huge - things moved much better in smaller groups after that.
Paula is wonderful:Funny, smart, kind,and ableto keep the huge group under control.”
“Wish there was an actual classroomin Mendota that maybe has power point or overhead screens.Same time I did likethe one on
one attention provided by havinga smaller class.”
“Mock callsthrough training - maybe doing thru the ShoreTel core. It's hard to hear everyone, and it's not the same as a real call.
Havingmore than one person being ablefor training.3 at leastfor a group of 5-6 or more paceof topic and training more time or
one on one please.”
“Spend a bitmore time preparinghow to handlehomeowner calls.Itwill help preparefor the onslaughtof spoon feeding! :) On ly
comment I have aboutthe pacewas I felt likeI wanted to move faster / cover more topics,but I know a lotof that is dependent on
the classes overall understanding.”
“The pacewas way too slow,but necessary due to number of people and various learningspeeds.”
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The duration of the training was sufficient

2015 Training Feedback (2)

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