SlideShare a Scribd company logo
1 of 67
Conversational
Interfaces
Are the future of
customer
interaction.
9/10startups fail
products
66%
drastically change their
original plans
Notabetter planAbutapathtoaplanthat works
beforerunningoutof resources.
Aplanthat works= Product/Market Fit
Whatis
Product/MarketFit?
“... customersarebuyingtheproductjust
asfast asyoucanmakeit - orusageis
growingjust asfast asyoucanadd
servers...”
-MarcAndreessen,ThePmarcaGuidetoStartups
“If youhavetoaskwhetheryouhave
Product/MarketFit, theansweris simple:
youdon’t.”
-Eric Ries,TheLean Startup
Gettingto Product/MarketFit
canbedone systematically
01 Problem/Solution Fit
AGENDA
2 EarlyTraction
3 Product/MarketFit
01 Problem/Solution Fit
AGENDA
2 EarlyTraction
3 Product/MarketFit
01 Problem/Solution Fit
AGENDA
2 EarlyTraction
3 Product/MarketFit
DoIhaveaproblemworth
solving?
01 DocumentyourPlan A.
Reasonablysmartpeoplecanrationalize
anythingbutentrepreneursare
especiallygifted at this.
BusinessModelversusBusiness Plan
BusinessModelversusBusiness Plan
Adocumentinvestorsmakeyou
write that theydon’t read
BusinessModelversusBusiness Plan
Asinglediagramofyour business
Problem
Top3 problems
Solution
Top3 features
UniqueValue
Proposition
Single,clear,
compellingmessage
thatstateswhyyou
aredifferentand
worthpayi g
UnfairAdvantage
Can’tbeeasily
copiedor bought
Customer
Segments
Targetcustomers
KeyMetrics
Keyactivities you
measure
attention Channels
Pathto customers
CostStructure
CustomerAcquisition Costs
DistributionCosts
Hosting
People,etc.
RevenueStreams
Revenue Model
Life Time Value
Revenue
GrossMargin
PRODUCT MARKET
Lean Canvas is adapted from The Business Model Canvas (http://www.businessmodelgeneration.com) and is licensed under the Creative Commons
Attribution-Share Alike 3.0 Un-ported License.
Problem Solution
Unfair
Advantage
KeyMetrics
http://runlean.ly/why-lean-canvas
02 Formulateanimplementation strategy.
Facebookwononstrategynot vision.
03 Hone in onearlyadopters first.
Problem Solution Unique Value
Proposition
Unfair
Advantage
Customer
Segments
Key Metrics Channels
Cost Structure Revenue Streams
Yourearlyadoptersdefinethebusiness model
BuildanMVP(MinimumViable Product).
AnMVPis thesmallestsolutionthat
deliverscustomer value.
(BONUS:And capturescustomervalue.)
01 Problem/Solution Fit
AGENDA
2 EarlyTraction
3 Product/MarketFit
01 Problem/Solution Fit
AGEN
DA
02 EarlyTraction
03 Product/MarketFit
HaveIbuilt somethingpeople
want?
InGodwe trust,
all othersbring data.
-W.Edwards Deming
Startupsdon’t starve,
theydrown.
-ShawnCarolan,Menlo Ventures
What you wanted
WTF
The reality
04 Establishastandardmeasureof progress.
Financialaccounting InnovationAccounting
ACQUISITION
ACTIVATION
RETENTION
REVENUE
REFERRAL
How dousersfind you?
Dousershaveagreatfirst experience?
Douserscomeback?
How doyoumake money?
Douserstell others?
Dave McClure’sPirateMetrics
05 Delivervaluebefore growth.
ACQUISITION
ACTIVATION
RETENTION
REVENUE
REFERRAL
How dousersfind you?
Dousershaveagreatfirst experience?
Douserscomeback?
How doyoumake money?
Douserstell others?
ValueMetrics
06 Theterrain beforeProduct/MarketFit is
riddledwith qualitative learning.
Youdon’t needlots ofuserstolearn.
Justafewgood customers.
01 Problem/Solution Fit
AGENDA
2 EarlyTraction
3 Product/MarketFit
01 Problem/Solution Fit
AGENDA
2 EarlyTraction
3 Product/MarketFit
How doIscale?
07 Identifyyourengineof growth.
ACQUISITION
ACTIVATION
RETENTION
REVENUE
REFERRAL
How dousersfind you?
Dousershaveagreatfirst experience?
Douserscomeback?
How doyoumake money?
Douserstell others?
PAID
STICKY
VIRAL
GrowthMetrics
Astartup can focus ononly onemetric.
Soyou have to decide what that is and
ignorethe rest.
-NoahKagan
What’sstoppingyourbusiness
fromgrowing 10X?
-David Skok
08 Measureeverythingasa cohort.
Youcannotstepin the
sameriver twice.
-Heraclitus
Signups
Activation
PaidConversion
Signups
Activation
PaidConversion
09 Buildacontinuousfeedback loopwith
customersfor rapidhypothesis generation.
10 Breakthroughinsights areusually hidden
within failed experiments.
Apivotnotgroundedin learningis a
disguised“see whatsticks” strategy.
“Thereis nosuchthingasafailed
experiment-onlyunexpectedoutcomes. ”
- BuckminsterFuller
Hashtag: #leanstartup
ASH
MAURYA
@ashmaur
ya
spark59.co
10STEPSTO
PRODUCT/MARKETFIT
“CustomerDevelopment–nocustomer,bad
customer,orwrongcustomer&you’redead.”
- PaulSweeney
“Prototypeeverything,especiallyrelationships–
minviableprototype–everythingisademand
estimator. ”
- PaulSweeney
“Growthengine–ifyouhavepoor
mechanicsofcustomeracquisition,
engagement,&growth,thenyouwaitand
solve.”
- PaulSweeney
“Experimentationmustleadtovalidatedlearning
–butunderstandyourproblemvectorsandtheir
prioritisations”
- PaulSweeney
“Egoistheenemy–weareallthehero'sof
ourownstory.Thiswillgetyoukilled.”
- PaulSweeney
“Nevernotbeafraid.”
- Grug.
THANKS!
Available nowin bookstores
Getmorecontent like this:
http://runlean.ly/InnovationAccounting
AshMaurya | Author,Running Lean | Founder, Spark59 |
@ashmaurya
Life istooshort tobuild something nobody
wants

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Conversational Interfaces Are the Future of Customer Interaction