The Monkey edition of the WFN, competition and another cut-out and keep guide - it just keeps getting better...

1. In this editionof the WFN wehave a crosswordcompetition towin £25 Amazonvouchers...
WIRE FREE
NEWS
Call us on: 01277 724779
www.w-fp.co.uk
Edition 10 • October 2015
Last month we received some feedback
from ‘Peter’. He has been a customer
from the beginning, in fact his firm
placed our very first order, so we have
had plenty of his ‘monkeys’ over the
years. He left some feedback for us
via the NPS* survey and when asked
why he gave us the high score he said;
“Simply because I can pass on all my
‘monkeys’ to the team at WFP and
they disappear for ever, never to
re-appear back on my shoulders.”
If anyone has read the book ‘The One
Minute Manager Meets the Monkey’ then
you’ll understand. For those who have yet
to read it; a ‘monkey’ is a problem which
moves from one persons shoulders to
another and the book explains how to
manage other peoples ‘monkeys’.
So give us your fire and security monkeys
and the ‘keepers’ here at WFP will deal
with them in the appropriate manner!
You can buy your copy of ‘The One Minute
Manager Meets the Monkey’ from
www.amazon.co.uk
*What is NPS and why is it important to you?
NPS stands for ‘Net Promoter Score’ and
it’s important as it’s the way that a
company such as us measures itself. It’s
really simple and revolves around one
question: “Would you recommend us to
someone else?” on a scale of 1-10, with
a short space to explain why. The key
thing is that we learn from mistakes and
criticism and it’s important to you
because as we learn from
feedback, we improve the
service we deliver to you.
Give us your Monkeys!
Score us today: https://jw154.infusionsoft.com/app/form/tell-us-what-you-think

2. Call us on: 01277 724779
www.w-fp.co.uk
WIRE FREE NEWS
‘Fire Fire Fire’ Competition:
New to the WFN - our customer competition and charity
donation. So a bit of fun over a coffee, a chance to win
Amazon vouchers and a charity donation for every entry!
Give the crossword a crack, and either send us your completed
copy, or take a photo or scan it and email straight to us at
feedback@w-fp.co.uk. Please fill in the required details below,
and tick your choice of charity - either the British Heart Foundation or
Cardiomyopathy UK and we’ll give them £3.00 for every entry received.
The competition closes on 31st October 2015.
Your name: ....................................................................................................................
Your email: ....................................................................................................................
Your telephone number: ...............................................................................................
Please tick which charity you
would like us to donate £3.00 to: n n
ACROSS
3 - Ready to Take Over or Reverse
4 - Not Permitted in Pubs or
Not Without Fire
7 - Turn it Up or Pressure
9 - Leaving Quickly or During the Blitz
10 - Detectors or Moon Landings
11 - Practice Makes Perfect or Sergeant
DOWN
1 - Car Transmission or Detection
2 - An Old or Red
3 - School or Fire
5 - Twice a Year or Fire Alarm Testing
6 - Lookout or Watchful
8 - Glasses for Calling or KitKat
1 2
4
6
5
7
98
10 11
3

3. You can help by letting us know what you
like or don’t like too - we really are listening,
just email us: feedback@w-fp.co.uk
or complete our feedback form online:
www.w-fp.co.uk/contacts
@WORK
Tom Patel joined our team in August
(yes this August) as our Marketing
Assistant. Tom’s job, amongst many, is
customer communication, helping to
add value to our relationship.
He worked here a couple of years ago
during a school break as a summer job and
just kept in touch. Tom is half way though
a degree course in Business Management
in Farringdon, which takes up half of his
week, the other days you’ll find him asking
for customer feedback and looking for
ways to offer better customer service,
whilst posting blogs on fire safety. He is
currently spending time learning why
customers use our services and coming up
with smart slogans, about us ‘looking after
your monkeys’ and such-like…
Q&A
Q1. If you were stuck on a desert island
and could only bring three things
with you what would they be?
My girlfriend to stop me going crackers,
my brother for a good laugh and a
penknife as it’s bound to come in handy.
Q2. If you could have a superpower what
would it be and why?
Invisibility, it would be much
easier to make people jump!
Q3. If there were a movie about your life,
who would play you and why?
Stephen Amell, he’s smooth and is
always doing something cool!
Q4. What was the last gift you gave?
I gave my girlfriend a silver necklace
just because...
Q5. Who do you follow on Twitter and why?
Ben Howard because he’s my idol and
other than him, pretty much friends
from school and a few footballers.
WFP’s culture: As a business we believe in
doing things properly; for our customers
and also for our colleagues. We really want
all our people to be happy in what they
do. To support this, we promote continual,
individual, development and promote
honest debate on how to improve our
services to our customers.
Edition 10 • October 2015

4. Top Tips - Cut out & keep guide:
‘Whats the difference?’...
This month, we’re giving you a really simple and practical guide to CCTV. The most
important thing is establishing what you really want from the system and try
before you buy it, see the images, check you can use the software and that you
get the image you want on playback, you most definitely get what you pay for...
OUR STAR RATING: 5 Stars = THE MOST, 1 Star = THE LEAST
The opinions above are ours and based on experience, this guide is very simplified and aimed at giving you a
broad-brush view. If we can help you with these or other issues please call us today on 01277 724779.
Wire-Free Protection Limited, t/a WFP Fire & Security, Unit 8 Oaklands Farm Estate, Goatsmoor Lane, Stock, Essex CM4 9RS
Office open hours: 8am-5pm Mon-Fri (Excluding Bank Holidays). Call Outs 24/7
Call us on: 01277 724779
www.w-fp.co.uk
Like us on Facebook
@wfptweets
IP (Internet Protocol) HD (High Definition) Analogue
TYPE
ERA 2010’s 1990’s 1970’s
CAT5 Coaxial Coaxial
HOW IT’S
CONNECTED
Network cabling (Like a TV aerial) (Like a TV aerial)
HOW IT’S POWERED One cable Two cables Two cables
(Often joined together) (Often joined together)
IMAGE QUALITY
HOW FAR CAN YOU 90 metres 60 metres 100 metres
RUN THE CABLES?
COST
HOW FLEXIBLE
IS IT?
PLUG & PLAY
DIY
SPACE AGE?
(Tech that makes it easy to use)