1. Career Overview
Core Strengths
Accomplishments
Work Experience
Patsy S. Figueroa
8000 Oakdell Way, San Antonio TX 78240
Cell: (210)997-8005
Patsysm26@gmail.com
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute
to company success. Highly enthusiastic customer service professional with 5 years interface experience
Strong organizational skills
Active listening skills
Sharp problem solver
Telecommunication skills
Invoice processing
Customer service expert
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks,
working overtime as needed.
Quality Communication
Interacted with 15 + affiliate stations in US and Puerto Rico, ensuring reliable and high-speed
delivery to residential and small-business customers.
November 2013 to CurrentSecurity Partners Texas
Dispatcher -11235 Gordon Rd San Antonio Texas,78216 (210)489-4100
San Antonio, TX
Receive telephone calls and assist subscribers who are experiencing technical problems with security
system, identify issue and schedule service calls for technicians. Dispatching for emergency alarms such
as medical alarms, burglary alarms, fire alarms, this would involve panic or hold up alarms for business or
Residential. This position would require us to create accounts for certain dealers companies and place
system on test for technician to test unit. Other procedures were to enter any data information requested
to placed in account when testing unit. other requirements would be put systems in test mode for service
installers as well as contractors . Service calls are made incase of monitoring station alarm overflow.
Process alarm signals according to established procedures.
July 2013 to November 2013University Health Centers
Medical Assitant-7726 Louis Pasteur Drive St.100 San Antonio TX,78229 (210)358-2675
San Antonio, TX
Vitals were completed, Vaccines administered to patients if instructed by providers, injections for
antibiotics, all billing and coding were completed for each procedure for that day. Scheduling
appointments for patients. rotated through clinic for adult and pediatrics, head circumference along with
weight and height were completed apon arrival. entering prescriptions for patients and vitals for
provider for patients seen on that day. Entering patients medical history and administering medication
under direction of a supervising physician, electrocardiogram readings, also manage patients referrals to
specialist and also administer prescription refills. diabetic foot exams were completed in clinic as well.
July 2012 to July 2013Communicare Health Center
Medical Assistant-1102 Barclay San Antonio TX,78207 (210)233-7000
San Antonio, TX
Ear Lavage's would be done on children per Dr. request. Vaccines were administered to patients if
needed, vitals would be completed on arrival of patient. Collecting new patients forms that would need
to be completed for that day to be entered into patients files, scheduling laboratory test and

2. Educational Background
appointments, Answering phones in educate way, Verifying appointments in advance by phone, also
collecting and processing laboratory reports. ekg test reports were completed as well per request of
physician.
May 2012 to July 2012Pinkston Family Practice
Medical Assistant -10865 Shanefeild Rd ST 1101 San Antonio TX, 78254- (210)615-7911
San Antonio, TX
Setting appointments for patients, Also billing and coding any procedures for that day of service.
Calling in prescriptions for patients and calling insurance for certain procedures and medication
insurance would approve. I would prep Dr. for any procedures that day. Vaccines were drawn and
administered to patients adult or children. Data Entry was completed for any new patients coming to
clinic. Created new processes and systems for increasing customer service satisfaction.
February 2011 to May 2012Responce Center USA
Dispatcher-11235 Gordon Rd San Antonio Tx,78216 (210)489-4100
San Antonio, TX
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Kept
abreast of rapidly evolving technology. Created new processes and systems for increasing customer
service satisfaction. Cross-trained and provided back-up for other customer service representatives when
needed. Worked under strict deadlines and responded to service requests and emergency call-outs. Data
entry was completed for all dealers and customers when new information for certain accounts were
created. Dispatching on emergency calls for medical pendants as well.
2005John F. Kennedy
High School Diploma
San Antonio, TX, United States
2010Everest Institute
Certification: Medical Assiant
San Antonio, TX, United Stated
6550 First Park Ten Blvd
(210)732-7800 San Antonio, TX 78213