Patrick Coughlin CV 2017

1. 1
Patrick C. Coughlin – patrick.coughlin58@gmail.com
Expertise: Organization/human performanceassessment & improvement; project/program
management; both in the international development sector
Professional Background Summary
Professional goal
 To continue workinmy fieldof expertise andsectorof activitywhile graduallytransitioningtoacademics
Current occupation
 Independentinternational consultantsince 2011 – see description of assignmentson page3
 UniversityteacherinChinasince 2015 – see partII on page2
Education
 PhD,Masters and Bachelordegrees
Associations& Certifications
 Memberof the International SocietyforPerformance Improvement(ISPI)
 ISPI-CertifiedPerformance Technologist(CPT)
Research & Teaching
 Ledmarket researchprojectteams – for multinational clients
 Leadsmulti-national,multi-cultural evaluative researchprojectteams –inthe formof organization &human
performance assessments,thenimplementationof organizationperformance improvementprograms
 Recently developeda5-day,40h course on “The Organization PerformanceAssessmentProject” destinedto
practitionersorgraduate studentsin the fieldof international development
 Taught business courses atPolish universities;projectmanagement courses atChineseuniversities currently
 Launchedan “outreach”marketresearch centerat a Polishuniversity
 Contributes toPhDseminars inprojectmanagement ataCanadianuniversity
Publications
 “Making a Difference: The Future of HumanPerformance Technology inSustainingBest-Practice International
CapacityDevelopment”,withStevenJ.KellyandMari Novak,PIQ,25 (1),pp 85-89, March of 2012
 “DevelopingMariovoasa Sustainable TourismDestination”,withHristijan Risteski atthe CenterforEconomic
Analysis(CEA),athink-tankinSkopje,Macedonia,Decemberof 2013
Private sectorexperience (6years in the UnitedStatesand Poland)
 Manage a marketing& client-service departmentata marketresearchfirmservicing multinational clients
 Designanddeliverseminarsonjoint-venture managementformultinationalclients
International Developmentsectorexperience (18years worldwide)
 Manage organizationandhumanperformance improvementprograms –up to 14 staff,$11,000,000, and
targetinga varietyof institutions, suchasministries,governmental agencies, professional associations andNGOs
 Lead evaluative researchprojectteamstoassessorganizationandhumanperformance,formulatestrategic&
actionplansto implementaportfolioof performance solutionprogramsandprojects,andembed performance
monitoring&evaluationsystemtotrack bothprogressandimpact of solutionswhileinculcatinga performance-
drivenmanagement approachatlocal beneficiary/partnerorganizations.Inthe process,coachlocal consultants
and transmitknowhow towardsincreasedexpertise sustainabilityin-country.
Personal Background Summary
I am a dual US/EU citizen(France) marriedtoa Macedonianand livinginSkopje currently. IamfluentinEnglish,
Frenchand Spanish,have resided/workedextensivelyorstudiedinEcuador,France, the US,Poland,Macedonia,
Cyprusand Georgia.Since 2011, I have completedconsultingassignmentsinLiberia,Rwanda,Thailandand
Kyrgyzstan.In2015, I reconnectedwithteaching,inChina more specifically(Ihadtaughtin Polandpreviously).

2. 2
I. EDUCATION
 PhD in Management,Kozminski University,Warsaw,Poland,12/2002. Note that,because mythesis
necessitatedexpensivequantitativeresearchplusafieldnetwork of interviewers,Iwasable tonegotiate
sponsorshipof the researchbymyemployer(see CASE insectionIII below) inexchange foritsexclusive
rightsto use findings commercially.Fordetailson my thesis, I may provideyou with a PhD abstract
 Masters in International Management(MIM),ThunderbirdSchool ofGlobal Management– now part of
Arizona State University,USA,6/1988
 Bachelors of Science inMarketing and General Business,UniversityofMaryland,USA, 6/1982
II. EXPERIENCE IN TEACHING AND EDUCATION
Course recentlydeveloped,2016:
 “The OrganizationPerformance AssessmentProject”–for practitioners/graduate studentsininternational
development–I may provideyou with an outline formore details
Coursestaught as part of a joint Global Mastersin Project Managementbetweenthe UniversityofQuebecin
Chicoutimi (UQAC), Canada, and Chinese universities inHangzhou,Guiyangand Beijing,2015 to currently:
 “ProjectDesign”MGP 7112, inGuiyang, Hangzhou or Beijing,twice ayear
 “Organizational ProjectManagement - OPM” MGP 7097, inHangzhou,twice a year
 In addition:Support the PhDprograminProjectManagementat UQAC with pro-bono,distance e-seminars
Coursestaught at Kozminski UniversityinWarsaw, Poland, 2001 & 2002:
 “MarketingResearch”
 “SalesPromotions Management”
Coursestaught at the CatholicUniversityof Lublin,branch of Stalowa Wola, Poland,1993/94:
 “BusinessPlanforSMEs”
 “MarketingManagement”
US Peace Corps Volunteer,CatholicUniversityofLublin,branch of Stalowa Wola,Poland,1993/94:
 Launcheda marketresearch“outreach”centerto provide studentsandfacultywithmarketresearch project
managementexperience andconnectthe universitywiththe needsof the local businesscommunity;placed
several studentsatinternshipsat marketresearchfirmsinWarsaw
III. EXPERIENCE IN THE PRIVATE SECTOR – 6 years
05-12/2013, for the Centre for Economic Analysis(CEA) in Skopje,Macedonia
 Conductedafeasibilitystudyonsustainable tourisminMariovo,aregioninsoutheastMacedonia
01/1997-06/2001, Marketing & ClientServicesDirector,CASE ConsumerAttitudes& Social Enquiry, Poland
CASE wasa marketingresearchfirmservicingmultinationalclientslikeKJS,HPandDanone
 Formulatedthe marketing&client-service strategyandimplementedconsecutive planswiththe aimof
positioning[andmaintaining] CASEasthe “top-quality”marketingresearchfirminPoland
 Supervisedthe conceptualization,productionanddisseminationof all marketingcommunicationtools,
organizationof marketingeventsandcooperationwithprofessional associations,includingpro-bono
marketingresearchconsultingto Polish SMEs
 Conducted ayearlyclientsatisfactionsurveyamongbuyersof marketingresearchtocompare CASE
performance againstthatof its competitorsand identifyareasforservice improvement
 Managed a staff of four,variousB2b service providersandaportfolioof clients consistingof firmslike
Unilever,Microsoft,HewlettPackard(HP),KraftJacobsSuchard(KJS) andDanone
 In addition,designedandmanagedall researchprojectsrelatedtodistributionchannelsaswell asmarket
assessmentsforfirmsaimingtoenterthe Polishmarket
10/1991-10/1992, International BusinessTrainer,International OrientationResources(IOR),Chicago, USA
IOR providesTraining&DevelopmentservicestomultinationalclientslikeFord,GMandMotorola
 Conductedpreliminarytrainingneedsassessmentsatclientfirms
 OrganizedandconductedseminarstoassistUS executivesontheirfirstassignmentsabroad,particularly
withinjointventures.Seminars consistedof problem-solvingcase studiesandrole-playingsessionswith
managerswhohad gone though similarsituationssuccessfully andpreviously

3. 3
IV. EXPERIENCE IN THE INTERNATIONAL DEVELOPMENT SECTOR – 16 years
Since 11/2011, Consultant in organizational performance improvement & human capacity development
2017,for Social Impact(SI), Washington DC, USA: Write the technical proposal in responseto the USAID Haiti HICD* RFP
2016,for the International Research Group (IRG), Washington DC, USA: Develop a curriculumfor a courseon organizational
performance destined to public-sector managers in Kyrgyzstan
2015-2016,for SI, Washington DC, USA: Write the technical proposal in responseto the USAID Morocco HICD RFP
2015,for IRG: Implement HRM Strategy & Plan 2015-17,PhaseI, for the Kyrgyz State Tax ServiceAgency (STSA)
2015,for SI: Write the technical proposal in responseto USAID Georgia HICD RFP
2014,for SI: Develop a selection system and performance assessmentframework [for local partner organizations specialized
in M&E services] on behalf of the USAID ALME Program in Thailand & SE Asia
2014,for IRG: Conduct a Human Resources Management (HRM) performance assessment, then formulate the HRM Strategy
& Plan 2015-17 for STSA
2014,for IRG: Conduct a performance assessmentand formulate an implementation plan for the Kyrgyz Ministry of Social
Development
2012-2014,for SI: Conduct a series of HICD trainings for SI staff,formulate SI’s HICD strategy and write the technical
proposals in responseto two worldwideUSAID HICD contracts.SI won both
2014,for Nathan Associates,Washington DC,USA: Write the Capacity Development (CD) technical proposal in responseto a
USAID Kosovo RFP for a programfocused on business supportservices
2013,for the Centre for Economic Analysis (CEA), Skopje, Macedonia: Write a sustainabletourismstrategy & plan for
Mariovo,a region in southeast Macedonia
2012-2013,for Kelly Novak Opportunities (KNO), Bratislava,Slovakia:Conduct a performance assessment of the Public
FinanceManagement System (PFMS) at the Rwandan Ministry of Agriculture(MINAGRI) and launch an HICD Community of
Practicein Rwanda
2012,for IBI,Washington DC, USA: Align the GEMS Program HICD strategy with USAID strategy in Liberia
2012,with Performance Design International (PDI),Bonn, Germany: Develop, market and deliver a 3-day HICD immersion
trainingfor USAID contractors located in Washington,DC
2011-2012,with KNO for Development Alternatives Incorporated (DAI), Washington DC, USA: Write the technical proposal in
responseto the USAID Rwanda HICD RFP. DAI won
05/2010-05/2011 (close-outyear),ChiefofParty, USAID GeorgiaFORECAST Program, WorldLearning,Georgia
 Managed a fieldoffice of 14 staff,budgetof $11,000,000
 Assessedthe program’sHICDandTechnical Assistance interventionsportfolioleftbymypredecessorCOP,
thenimplementeda“restructuring”plan segregatingwhichprojectstocut from whichtoresume funding
 Designed[togetherwithanM&E expertandmy DCOP] an M&E SystemtailoredtoHICDprogramsthat
feature simultaneousHICDprojectssupportinglocal partnerorganizationsacrosssectors of activity
 In line withUSAIDForwardLocal Solutions[andtogetherwithPDI-GermanyandanM&E expert] designed
and implementeda3-monthHICD/M&E professionalizationprogramforGeorgianconsultingfirmsfeaturing
a mix of in-country/distance coachingonactual performance assessments, embeddingof M&Esystems,case
studies,workshops,web-seminars, assignedreadingsandexams
08/2008-08/2009, Chiefof Party, USAID Capacity DevelopmentProgram (CDP),WorldLearning, Cyprus
 Establishedthe fieldoffice,managedastaff of 5; budgetof $3,000,000
 Conducted[togetherwithKNOSlovakiaandthe ManagementCentre of the Mediterranean - MCMed] a
cross-sectorneeds-assessmentof the TurkishCypriotprofessionalcommunity
 TogetherwithKNOstill,designedthenlaunchedaportfolioof six professional certificationprograms
targetingspecificgroupswithinthe TurkishCypriotcommunityandtobe coordinatedbyMCMed:
o Performance-drivenprojectmanagement (PDPM) certificationforSME/NGO managers
o Foodsafety& hygiene certificationforentrepreneursmembersof arestaurateurassociation
o Trainingcurriculumdevelopment certification formembersof atourist-guide association
o Anti-moneylaunderingcertificationforcompliance officersmembersof a bankassociation
o Active teachingskills certification forVoc-Edteachers
o EuropeanComputerDriversLicense (ECDL) certificationprogramforVoc-Edstudents
(*) Human & Institutional Capacity Development (HICD) is USAID’s official approach to improve performance of local partner organizations

4. 4
09/2005-07/2008, Chiefof Party, USAID Human & Institutional DevelopmentProgram (HIDP), WorldLearning,
Macedonia
 Managed a fieldoffice of 12 staff;budgetof $11,000,000
 Developedprocedures,toolsandateamfocusedonorganizational performance assessmentand
improvement
 Supervisedorconductedthe selectionprocess,performance assessmentsaswell asimplementation of
performance solutionprogramsatsix organizations:
o The Macedonian Chamber of Commerce for ICT Companies (MASIT)
o The Public Procurement Bureau – under the Ministry of Finance
o The State Education Inspectorate – under the Ministry of Education
o The Bureau for the Development of Education – under the Ministry of Education
o The State Commission for Prevention of Corruption – national strategy and plan
o The Ministry of Justice
08/2002-08/2005, Country Director, USAID Participant Training Program (PTP), World Learning, Macedonia
 Managed a field office of 12 staff; budget of $9,000,0000
 Worked directly with the Mission, its 33 projects and implementing partners to assess training needs
 Formulated bi-yearly training operational plans related to the mission’s priorities and objectives
 Increasedprogramoutput from 30 to 70 interventions/year (in the form of study tours, trainings, seminars
and conferences in-country, the US and 3rd
countries) while leading four main projects:
o Recruitment, assessment & selection of SMEs for Entrepreneur Management Training (EMT)
o Assessment of MBA programs in Southeastern Europe prior to an MBA scholarship program
o Assessment of ESL schools in Macedonia prior to an ESL scholarship program
o Assessment of a pool of Roma NGOs prior to a HCD program
o Organization of an IT-skills training for 5000 primary/secondary school teachers nationwide
01/1995-12/1996, Regional Manager, USAID IRED program, World Learning, Central/South Eastern Europe
IRED used Central Europe’s achievements [in its transition to a market economy and democracy] as a model for
Balkan and Baltic officials cooperating with counterpart organizations in Hungary, the Czech Republic or Poland
 Conducted needs and capacity assessments among sending missions and receiving countries
 Designed,marketed,implementedandmonitored IREDinterventions onbehalfof 11 USAID Missions (in the
form of study tours, trainings, seminars and conferences)
V. PROFESSIONAL REFERENCES
Name Position Organization & location E-mail,phone & connection
StevenKelly OrganizationPerformance
Expert& KNODirecting
Partner
Kelly&Novak Opportunities
Worldwide (KNOWorldwide),
Bratislava,Slovakia
steven.kelly.kno@gmail.com
+353 871843707
I have bothhiredS. Kellyasa
projectteamleaderand
worked underhisleadership,
each time inthe fieldof
international development
Christophe Leyrie ProfessorinProject
Managementat UQAC and
AcademicDirectorforUQAC
jointprograms withChinese
universities
Universite duQuebeca
Chicoutimi (UQAC),Canada
christophe_leyrie@uqac.ca
+001 418 5455011 - Ext 5238
Prof C. Leyrie ismycurrent
supervisorwhile Iteachtwo
coursesinChina
K. Staszynska Professorof Sociology as
well as Research
Methodology andChairof
Social Sciences of Kozminski
University
Kozminski University,Warsaw,
Poland
kstaszynska@kozminski.edu.pl
+48 510121412
I workedunderthe leadership
of Prof K.Staszynskawhile at
CASE, the firmwhichagreedto
sponsormyPhD research