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Effective Communication and Conflict Resolution Skills
- 2. Speaking with the students Clarity • Grammar • Vocabulary • Voice tone • Logical thinking
- 3. • In ‘you’ statement individuals make judgment • ‘I’ statement represent effective form of communication reference:- Burgess, ‘I’ messages and ‘you’ messages.2003. Bantam Books. New York
- 4. DEALING WITH CONFLICT Four styles • Aggressive style • Manipulated style • Passive style • Assertive style
- 5. Aggressive style • People run roughshod • They become demanding
- 6. Passive style • Create environment where the individuals demand his desires • This suppose usually weak and unsuccessful
- 7. Assertive style • People express their feeling • Its ability to express positive and negative ideas http://ezinearticles.com/?Assertive-Communication---6-Tips-For- Effective-Use&id=10259
- 8. STRATEGIES TO BECOME ASSERTIVE • Evaluate your rights • Express feeling • Make request
- 9. GUIDELINES FOR MAKING REQUEST • Keep your request simple • Avoid asking more than one thing at a time • Don’t apologize for your request • Describe the benefits of your request
- 10. GUIDELINES FOR MAKING REQUEST • Keep your request simple • Avoid asking more than one thing at a time • Don’t apologize for your request • Describe the benefits of your request