HP Service Manager 9.41, 7.30,ConnectIT 9.60,Crystal Reporting,NNM9i

1. Paridhi Jain
Moblie - +91-9953995521 Email: paridhi0928@gmail.com
mca.paridhi@gmail.com
CAREER ABSTRACT
A resultorientedprofessionalwith total 1yearand8 monthsof experience,More than one year in IT Infrastructure for HP Service
Manager which is based on ITSM framework and 6 months in teaching field as an assistant professor.
WORK EXPERIENCE
Wipro InfoTech, India (Gurgaon) – Worked in HP Service Manager and Crystal Reporting for Telecomm Company (AIRCEL).
Nov’14 till date
Role: System Engineer
 Specialization in customization of HP Service Manager (Version 7.x, 9.x), HP Connect IT (Version 9.x), SQL, KPI
Reports, Configuration Management Database (CMDB) and NNM9i according to business requirements.
 Highly skilled HP Service Manager Administrator for Incident Management, Problem management, Change
management, Service Level Management, Knowledge Management, LDAP Integration,Crystal Reporting
,RDBMS and SQL.
Aravali Institute of Technical Studies, RTU University (Udaipur) Jan 2013 to July 2013
Role : Assistant Professor
 To teach undergraduate students including subjects are (DBMS, SQL, C, C++, SAD, Software Engineering, and Data
Structure) and also reviewed from time to time by the Head of Department.
 To help undergraduate students in developing projects in Asp.Net and SQL.
AREA OF PROFICIENY
Tools HP Service Manager 9.41, 7.30,ConnectIT 9.60,Crystal Reporting,NNM9i
Programming Languages: C, C++, Core Java, Asp.Net,Php
Operating Systems : Windows Family (XP/2000/2003/2007/2008)
RDBMS: MS SQL Server 2005 and 2008
Script Language : HTML, Java Script
PROJECT HANDLED
e11 HP Service Manager and Crystal Reporting
Organization Wipro InfoTech
Project
Description
This project is intended to provide Incident Management, Change Management, Problem
Management ,creating and scheduling Crystal Reporting
Software Operating System Windows
Technology HP Service Manager 7.30 /9.41
Database MS SQL 2005
Role Played System Engineer
Responsibilities  Created a new workflow of asset request in HPSM 9 .
 Requirement gathering, project plan and effort estimation for new
requirements.
 Access management: LDAP Integration and issue fix. Creation of User roles and
profiles for different views.
 Patch upgrades activities.
 Creating, updating and scheduling Crystal Reports.
 Producing tables, reports, graphs using crystal reports and listings using various

2. procedures and handling large databases to perform data manipulations
 Identify issues with database and resolving them
 Creation of workflows through format control.
 Designing of forms through form designer, scheduling tasks, providing
permission and validation on fields.
 Defining groups and roles for team members in tool.
 Operator Loading by HP Connect IT Scenario.
Team Size 6
EDUCATIONAL CREDENTIALS
 MCA from University of computer centre MLSU, Udaipur (Raj) in 2012 with 7.60 CGPA.
 BCA from M.B. College, MLSU, Udaipur (Raj) in 2009 with 78%.
 XII from Alok School, Udaipur (Raj) in 2006 with 76.4%.
 X Alok School, Udaipur (Raj) in 2004 with 71%.
PERSONAL CREDENTIALS
Nationality: Indian
Date of Birth: Sept 28, 1987
Gender: Female
Marital Status Married
Languages Known: English, Hindi
Passport No L5293534
Permanent Address: Paridhi Jain
24, Shiv Nagar, H.M. Sector 14,
Udaipur (Raj)