1. RESUME
Pankaj kumar Gupta Mobile no.09956781505
Near Bank Of Baroda Email: - pankajgpt1989@gmail.com
Suchittaganj Bazar Sohawal
Faizabad Pin Code-224188
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 Presently associated with Videocon D2H LTD.
 A strategic thinker with a flair for charting out strategies for channel management and
contributing towards growth and achieving customer satisfaction.
 Good team coordination & leadership style with proven ability to build and sustain positive
work environment that fosters team performance.
 Expertise Customer Service Delivery and Customer Retention.
AREAS OF EXPOSURE
 Managing SF (Service Franchisee), SSD (Sales And Service Dealer), Residential
Service Engineer (RSE) & TV Engineer Operation.
 Monitoring channels and marketing activities; implementing effective strategies to achieve
customer satisfaction and accomplish SLA targets.
 Providing assistance to channel partners & RSE’s by conducting training programs; ensuring
seamless delivery of quality products & services in the market.
 Coordinating with SF & DSC Coordinators, Engineers for fast and better resolution of
customer complaints.
 Managing the Response time of Installations and customer’s complaints.
 Managing the Quality audit of the work carried out in the Field by SF& RSE.
 Interacting with the customers for better customer satisfaction.
CAREER GRAPH
DSC Coordinator - Customer Support (Faizabad & Ambedkar Nagar)
Since Jan’14 To Present
Videocon D2H LTD
Products Handled: DTH
Key Responsibilities:
 Looking Revenue, Retention and customer satisfaction.
 Coordinating with SF Coordinators, Residential Service Engineers & DSC engineers for fast
and better resolution of customer complaints.
 Monitor Installation quality By Audit.
 Managing the shortest response time of Installation and customer’s complaints.
 Managing TAT and SLA as per TRAI guide lines.
RF ENGINEER
From SEP’11 To Aug 12
E-Wave Networks Pvt. Ltd
 One Year of Experience with in RF Invironment of a Cellular Network Operator
(Network Deployment, Radio Planning, Optimization, Environmental Specification
etc…)

2. Educational Credentials
 BACHELOR OF TECHNOLOGY in Electronics and Communication from Integral
University Kursi Road, Lucknow - (2007-2011) with 67.50%
 Intermediate (10+2 Standard) from A.I.T. Inter College Jaganpur Faizabad, U.P.
With 72%
 High School (10th Standard) from A.I.T. Inter College Jaganpur Faizabad, U.P. With
66.80%
Professional Training
 8 Week Training On RF (Telecom) From E-Wave Networks Pvt Ltd Gurgaon.
Summer Internship
 Successfully Completed Four weeks Summer Training From “RESEARCH DESIGN
AND STANDARD ORGANIZATION” Lucknow, U.P.
Description:- Done a four week Industrial Training in study of Optical Fibre
Communication, Advance equipment for Train traffic Control, Digital Exchange and Rail net
system, Wireless data communication and Pa system.
Major Skills
 Able to handle technical problems at site.
 To control the quality of the job as per company norms.
 Ensure resolution of customer complaints in the assigned territory within target time.
 Visit customer site, as a periodic exercise
 Operating System : Windows XP, window 2000, window98
 Application Software : MS Office Photoshop And Basics Of C Language.
Personal Details
Father’s Name Mr. GangaRam Gupta
Date of Birth April 26, 1989
Languages Known Hindi, English
Hobbies Event Organizing, Playing Chess, Photography
Marital Status Single
Permanent Address Suchittaganj Bazar, Sohawal, Faizabad, U.P.
Declaration
I hereby declare that the information furnished above is true to the best of my
knowledge.
Date: Pankaj Kumar Gupta
Place: