Healthcare facilities need to be able to effectively and efficiently alert practitioners and employees to urgent time sensitive news and big announcements – anytime, anywhere, and on any device. Cloud Messaging from TCS offers a tremendous opportunity for revenue savings and generation with a low cost, easy-to-deploy solution.

1. Streamline Communications for Doctors, Staff, and Patients
CLOUD MESSAGING CENTER
Send messages anytime, anywhere, and to any device
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2. What we will be discussing today.
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1
What is
CMC?
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2
Why do
we need
CMC?
3
Why TCS
for
CMC?
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3. 1
What is CMC?
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4. Overview - Cloud Messaging Center
• CMC is a cloud based web portal that allows healthcare
facilities to send and receive messages or data.
• It’s used to send large volumes of messages to phones, pagers,
vehicles, and machines from a tablet, computer, or mobile
phone.
• Because it is in the Cloud, it provides OpEx efficiencies, while
assuring scalability and extensibility.
• Messages can be geo-targeted for alerts and notifications
• Messages can be secured, even encrypted to meet industry
standards.
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5. Diagram - Cloud Messaging Center
With the push of a button, send bulk messages to a large group.
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6. Differentiators - Cloud Messaging Center
• Greater system protocol interfaces
• Lower implementation costs
• Comprehensive solution
• Proven – TCS processes nearly 1 trillion text messages
each year
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7. Features - Cloud Messaging Center
• One-to-many communication
–
–
Unlimited messages
Nearly unlimited group sizes
• Supports multiple protocols
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–
WCTP – Wireless devices
–
SNPP – Paging from the internet
–
HTTP – Networking protocol
–
SMTP – email
–
TAP – Alphanumeric paging
–
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•
•
•
SMPP- Secure messages with acknowledgments
XML – Data from website
CTIA short code support
Long code support
M2M protocol support
SaaS solution
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8. Benefits – Cloud Messaging Center
• Bi-directional messaging
• Intuitive user interface
• OpEx efficient
• Device agnostic
• 24/7/365 support
• Easy integration
• Manage, monitor and report
• Flexible for different use cases.
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9. Compliance – Cloud Messaging Center
• FERPA for Education
• HIPAA for Medical
• HITECH for Medical
• HITRUST for Medical
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10. 2
Why do we need CMC?
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11. Why do we need CMC?
CMC offers a tremendous opportunity for revenue savings and
generation with a low cost, easy-to-deploy solution.
Clients now expect customized, secure, and convenient digital
communications via the channel and device of their choice —
email sometimes, mobile text at others.
•
Provide appointment reminders to minimize no-shows.
•
Send notices and alerts to your licensed providers via text, email or pager.
•
Send news bulletins or announcements to your cliental.
•
Support promotional messaging and advertising opportunities to enhance
revenue generation.
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12. Mobility Trends & Market Drivers
• Provider-specific studies from Johns Hopkins
and the University of Rochester show a 30%
decrease on patient no-shows when
reminders are sent.
• Healthcare facilities need to be able to
effectively and efficiently alert practitioners
and employees to urgent time sensitive news
and big announcements – anytime,
anywhere, and on any device.
By the Numbers
1.2 Billion
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13. Why do we need CMC?
Right Message
•
Control who receives which message,
making sure the right message gets to the
right person.
•
Real time messages to those in the right
location can improve customer satisfaction.
•
Geo-targeted emergency alerts can protect
lives.
•
One message capable of being sent to many
devices at once, because time is money.
Right Person
Right Time
Right Location
Right Device
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14. 3
Why TCS?
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15. Why choose TCS for CMC?
No. 1 provider of messaging in the U.S. (handling approx. 1 trillion
text messages each year) and No. 3 in the world
Leader in support of DoD’s cyber warfare mission
Why TCS?
Only TL 9000 certified NOC for non-carrier cellular and VoIP
services
It’s What We
Do!
No. 2 provider of LBS infrastructure in the world, processing over
4 billion location transactions per month
Global market leader for precise LBS solutions
(Berg Insight , Oct. 2011)
More than a decade of experience in navigation and telematics,
with a complete turn-key solution including mapping and voiceguided navigation
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16. Contact us to learn more!
CLOUD MESSAGING CENTER
Rick Ruth
410-280-1004
rruth@telecomsys.com
www.cloudmessagingcenter.com
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