What is your WorkiQ?
Every company has a WorkiQ, however, most companies don't have good reporting tools to help calculate and improve it. This presentation introduces the benefits of finding and improving your company's WorkiQ through workforce analytics. WorkiQ captures real-time desktop analytics and generates dynamic management dashboard based on the actual work activity of employees. WorkiQ can track activities across ALL applications, productive hours, the real steps involved with business processes, and the amount of time it takes associates to complete various categories of work tasks. Common applications of WorkiQ Workforce Analytics: •Identify top performers and replicate their activities/processes across teams. •Eliminate self-reporting on activity time, throughput, and cycle time. •Improve distribution of work by identifying underutilized skillsets or overworked associates. •Increase engagement through peer-performance scorecards and gamification. •Expose activities that drain an unnecessary amount of time and attention so that systems or processes can be improved. (critical before adjusting a core system or developing automation) •Reduce outsourcing and overtime expense by increasing efficiency of current employees. To learn more about workforce analytics and process automation, please visit www.workiq.com
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What is your WorkiQ?
- 3. Good metrics “are consistent, cheap, and quick to collect.” But most importantly, they must capture something your business cares about.
- 4. MANAGERS I have limited visibility into my team’s performance I need controls to quickly adjust to market conditions I need to meet my performance goals DIRECTORS ASSOCIATES
- 5. SMARTER MANAGERS SMARTER DIRECTORS SMARTER ASSOCIATES Has real-time insight to what all associates are achieving and how they are spending their time Has data to know exactly what they need to improve and real- time feedback to help achieve their goals Has real-time and historical data to get concrete answers needed to make performance improvements
- 6. “ We have 49% of our workforce working from their home offices, which can sometimes present a challenge for our managers to engage in real-time to improve the business. Since implementing WorkiQ, not only do our managers see details of process counts and activities, they can make real-time decisions to improve the work day outcome. After a few months we have seen a 10% increase in claims productivity. Director of Commercial Claims Large US Healthcare Payer “ Click for Video
- 7. “Companies using data- driven decision making were, on average, 5% more productive and 6% more profitable than their competitors.”
- 8. I know my people are busy… …but are they engaged in the highest priorities?
- 9. I know my people are busy… Who are my most productive people? Click for Video
- 10. I know my people are busy… How can I help the team work smarter?
- 11. Measure in Real-Time • True employee productivity by complexity and work mix • Peer comparison • Measure FTE Utilization • Aggregated measurement of office, remote, and outsourced workers • Eliminate self-reporting
- 12. Manage in Real-Time • Execute decisions based on facts • Identify and eliminate bottlenecks • Measure and monitor productivity improvement • Real-time data for “in the moment” coaching.
- 13. Improve in Real-Time • Spot and reward productive behavior through individualized reporting • Reduce overtime or outsourcing • Peer comparisons challenge associate to challenge themselves
- 14. Companies with “Highly Engaged” employees outperform other companies by 23% Gallup 2013
- 15. % RECAPTURE OF LOST TIME OUR CUSTOMERS TARGET
- 16. What it means for you... • Gain efficiency of time, money and resources • Build a culture of accountability • Find your next superstars and build a team around them • Average 90 day payback
- 17. “We have been seeing a great impact in the production time which resulted in more claim production, our productive time improved by 8.93% from the time we implemented WorkiQ and our claims production volume increased by 15% for the same period of time. Thank you so much for introducing such a great product. Khaled Ghaly AVP - Claims Operations Molina Healthcare, Inc. “
Editor's Notes
- WorkiQ provides each constituent with the data needed to improve their job experience. Smarter Managers need real-time insight to their team’s productivity, and how their team members spend their time. Smarter Directors need a tighter handle on historical data and big-picture performance trends, so they can quickly plan and adjust to market conditions. Smarter Associates need know exactly where they stand against their goals, and get real-time feedback on how to improve.
- WorkiQ automatically collects application details, so managers are able to drill into the types of activities and processes that all workers utilize, regardless of location. For more detail, please watch the following video: Managers Dilemma: What are your remote employees working on? http://blog.workiq.com/remote-work-status/
- One of the largest problems we see our customers is that they don’t know if they are getting the maximum output from their workforce. Smarter work is about identifying high-yield activities and processes, and then spreading them throughout your company.
- Many of our customers have big back-office operations centers, and it is evident that people are busy. However, most managers have no idea what people are actually working on. Managers need to know if people are focused on busy work or high-value priorities.
- Managers need to identify the most productive employees. For more detail, please watch the following video: Manager’s Dilemma: Who are your most efficient employees? http://blog.workiq.com/most_efficient_employees/
- …and managers need to rally behind top performers, and bring the whole team to that same level.
- Smarter Results come from recapturing untapped potential. Think about what your company can gain if you can convert just 20% of the wasted time, back into the productive hours?