1.
The Journey from Interesting Theory to Successful Implementation Robert J. Maddocks Chief Administrative Officer Township of Rideau Lakes

2.
 A Case for Service Delivery Review (SDR) Barriers to Undertaking SDR Benefits to SDR Keys to Successful Implementation of SDR

3.
 Resistance to change by staff Fear of ratepayer resistance by Council General Fear of the Unknown Administrative and/or Legislative Zero appetite for risk

4.
 Fiscal future of government at all levels Increasing citizen expectations vs. stagnant revenues Continued transfer of new mandatory duties with no new revenue The “untouchables” now must be examined Need to confirm future fiscal sustainability

5.
 Ensures efficient and effective use of limited resources Confirms Municipal Core Business(es) Identifies Merit Goods and Services Emergence of increased focus by staff and Council Valuable data for later use in strategic planning

6.
 Emergence of Champion for SDR Prior commitment to openness and honesty Establishment of clear goals and measurement methodology at outset Consensus by all to problem at hand Lasting legacy to corporate culture