The Journey from Interesting Theory   to Successful Implementation                       Robert J. Maddocks               ...
 A Case for Service Delivery Review (SDR) Barriers to Undertaking SDR Benefits to SDR Keys to Successful Implementatio...
 Resistance to change by staff Fear of ratepayer resistance by Council General Fear of the Unknown Administrative and/...
 Fiscal future of government at all levels Increasing citizen expectations vs. stagnant  revenues Continued transfer of...
 Ensures efficient and effective use of limited  resources Confirms Municipal Core Business(es) Identifies Merit Goods ...
 Emergence of Champion for SDR Prior commitment to openness and honesty Establishment of clear goals and  measurement m...
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Service delivery review robert maddocks presentation

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Service delivery review robert maddocks presentation

  1. 1. The Journey from Interesting Theory to Successful Implementation Robert J. Maddocks Chief Administrative Officer Township of Rideau Lakes
  2. 2.  A Case for Service Delivery Review (SDR) Barriers to Undertaking SDR Benefits to SDR Keys to Successful Implementation of SDR
  3. 3.  Resistance to change by staff Fear of ratepayer resistance by Council General Fear of the Unknown Administrative and/or Legislative Zero appetite for risk
  4. 4.  Fiscal future of government at all levels Increasing citizen expectations vs. stagnant revenues Continued transfer of new mandatory duties with no new revenue The “untouchables” now must be examined Need to confirm future fiscal sustainability
  5. 5.  Ensures efficient and effective use of limited resources Confirms Municipal Core Business(es) Identifies Merit Goods and Services Emergence of increased focus by staff and Council Valuable data for later use in strategic planning
  6. 6.  Emergence of Champion for SDR Prior commitment to openness and honesty Establishment of clear goals and measurement methodology at outset Consensus by all to problem at hand Lasting legacy to corporate culture

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