Successfully reported this slideshow.

Service delivery review robert maddocks presentation

0

Share

Upcoming SlideShare
Investmentready
Investmentready
Loading in …3
×
1 of 6
1 of 6

More Related Content

Related Audiobooks

Free with a 14 day trial from Scribd

See all

Service delivery review robert maddocks presentation

  1. 1. The Journey from Interesting Theory to Successful Implementation Robert J. Maddocks Chief Administrative Officer Township of Rideau Lakes
  2. 2.  A Case for Service Delivery Review (SDR)  Barriers to Undertaking SDR  Benefits to SDR  Keys to Successful Implementation of SDR
  3. 3.  Resistance to change by staff  Fear of ratepayer resistance by Council  General Fear of the Unknown  Administrative and/or Legislative  Zero appetite for risk
  4. 4.  Fiscal future of government at all levels  Increasing citizen expectations vs. stagnant revenues  Continued transfer of new mandatory duties with no new revenue  The “untouchables” now must be examined  Need to confirm future fiscal sustainability
  5. 5.  Ensures efficient and effective use of limited resources  Confirms Municipal Core Business(es)  Identifies Merit Goods and Services  Emergence of increased focus by staff and Council  Valuable data for later use in strategic planning
  6. 6.  Emergence of Champion for SDR  Prior commitment to openness and honesty  Establishment of clear goals and measurement methodology at outset  Consensus by all to problem at hand  Lasting legacy to corporate culture

×