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FINE COLLECTION
          and the
 PROVINCIAL OFFENCES ACT

             Presented By:
Linda Lafontaine: County of Northumberland
       Ross I. Rae: County of Hastings
Provincial Offences
                      Fine Collection
•   Overview
•   POA Administration
•   Court Remedies
•   Topical Issues / Wish list
•   Northumberland’s POA History
•   How to increase Revenue / decrease collection costs
•   Exceptional Customer Service
•   Q&A’s
Provincial Offences


• Where we came from
• Our Partners
• Responsibilities of Service Provided
Provincial Offences

               Fun with numbers

The details…
• Total outstanding tickets
• Yearly receivables
• Total outstanding receivables
Provincial Offences
25000
        ANNUAL TICKETS ISSUED


20000




15000                           2007
                                2008
                                2009
                                2010
10000
                                2011




5000




    0
                 year
Provincial Offences

                      ANNUAL REVENUE
3000000



          2,516,000
2500000




2000000
                            1,804,000
                                            2007
                                            2008
1500000
                                            2009
                                            2010
                                            2011
1000000




500000




     0
                              Year
Provincial Offences
                 OUTSTANDING TICKETS

25000




20000




15000


                                               Yearly Receivables
                                               Difference
10000




5000




    0
        2007   2008    2009   2010      2011
$10,700,000




                                                       $4,700,000
                                                       $5,700,000
                                                       $6,700,000
                                                       $8,700,000
                                                       $9,700,000

                                                       $7,700,000
                                                Jan
                                                Mar
                                               May
                                               July
                                               Sept
                                               Nov
                                                Jan
                                                Mar
                                               May
                                               July
                                               Sept
                                               Nov
                                                Jan
                                                Mar
                                               May
                                               July
                                               Sept
                                               Nov
                                                Jan
                                                Mar
                                               May
                                               July
                                               Sept
                                               Nov
                                                Jan
                                                Mar
                                               May
                                               July
                                               Sept
                                               Nov
                                                Jan
                                                Mar
                                               May
                                               July
                                                                                                          Provincial Offences




                                               Sept
                                               Nov
                                                Jan
                                                Mar
                                               May
                                               July
                                               Sept
                                               Nov
                                                Jan
                                                Mar
                                               May
                                                                    GROWTH IN POA DEFAULTED RECEIVABLES




                                               July
                                               Sept
                                               Nov
                                                Jan
                                                Mar
                                               May
                                               July
                                               Sept
2003 2004 2005 2006 2007 2008 2009 2010 2011




                                               Nov
Provincial Offences


         Collection of POA Accounts
            Show me the Money!

• Legislative framework
• Ministry of the Attorney General – MOU
Provincial Offences


             Outstanding Accounts

• Introduction to Collections

• Collection Process
Provincial Offences

• Legal Remedies
        –WRITS

        –GARNISHMENTS

        –EXAMINATIONS

• 3rd Party Agencies
Provincial Offences
               New Tools
• Tax Rolling
• Municipal Act fees
• Recent Ontario Budget - being able to attach
  refunds from Income tax etc.
• Refusing to issue or renew vehicle registration
  for unpaid fines. Province to consult with
  stakeholders.
• How you help
WISH LIST
•   ICON
•   MTO
•   Enhanced Tax Rolling
•   Build better Partnerships
•   How you help
Provincial Offences Act



         Northumberland County’s POA History

2000 - Northumberland County inherits approximately $3
million dollars in accounts receivable from the Provincial
government
2009 - Receivable doubles to just over $6 million dollars

2010 - Collection Specialist is hired to “manage the
collection process”




                                                             14
Provincial Offences Act


            NORTHUMBERLAND COUNTY
            POA COLLECTION REVENUE

          2010            $378,427.00
          2011            $501,220.00
          2012            $442,528.00


PROJECTED REVENUE 2012             $600,000.00




                                                 15
Fine Collections and the Provincial Offences
         Act



ARE YOU LOSING MONEY ON PARKING TICKETS???




                                                        16
Provincial Offences Act




LOST REVENUE FLOATING IN SPACE??
           RICO 9020




                                   17
Provincial Offences Act




CONNECTING OLD CASES TO NEW CASES




  1992           SAME DRIVER       2012   18
Provincial Offences Act




     BENEFITS OF DATA SCRUBBING

REDUCE COST IN POSTAGE, PAPER, AND STAFF TIME




                                                19
Provincial Offences Act




MANAGING 3RD PARTY COLLECTION AGENCIES


     MONITORING 3RD PARTYAGENCIES


       COLLECTING COMMISSIONS


            THE 5 DAY RULE




                                         20
Provincial Offences Act



EXCEPTIONAL CUSTOMER SERVICE

BE THE PERSON / COUNTY THEY WANT TO PAY FIRST!!


GOOD AND FAIR QUESTIONING TO DETERMINE BEST
REPAYMENT PLAN

    OFFER ADDITIONAL ASSISTANCE

    FOLLOW-UP ON THEIR PROMISE TO PAY




                                                  21
Questions & Answers




                     Contact Information:
Ross I. Rae                 Linda Lafontaine
County of Hastings          County of Northumberland
raer@hastingscounty.com     lafontainel@northumberlandcounty.ca
1-800-510-3306 ext 3129              1-800-372-3329 ext 2333

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Fine collection and the provincial offences act oemc 2012

  • 1. FINE COLLECTION and the PROVINCIAL OFFENCES ACT Presented By: Linda Lafontaine: County of Northumberland Ross I. Rae: County of Hastings
  • 2. Provincial Offences Fine Collection • Overview • POA Administration • Court Remedies • Topical Issues / Wish list • Northumberland’s POA History • How to increase Revenue / decrease collection costs • Exceptional Customer Service • Q&A’s
  • 3. Provincial Offences • Where we came from • Our Partners • Responsibilities of Service Provided
  • 4. Provincial Offences Fun with numbers The details… • Total outstanding tickets • Yearly receivables • Total outstanding receivables
  • 5. Provincial Offences 25000 ANNUAL TICKETS ISSUED 20000 15000 2007 2008 2009 2010 10000 2011 5000 0 year
  • 6. Provincial Offences ANNUAL REVENUE 3000000 2,516,000 2500000 2000000 1,804,000 2007 2008 1500000 2009 2010 2011 1000000 500000 0 Year
  • 7. Provincial Offences OUTSTANDING TICKETS 25000 20000 15000 Yearly Receivables Difference 10000 5000 0 2007 2008 2009 2010 2011
  • 8. $10,700,000 $4,700,000 $5,700,000 $6,700,000 $8,700,000 $9,700,000 $7,700,000 Jan Mar May July Sept Nov Jan Mar May July Sept Nov Jan Mar May July Sept Nov Jan Mar May July Sept Nov Jan Mar May July Sept Nov Jan Mar May July Provincial Offences Sept Nov Jan Mar May July Sept Nov Jan Mar May GROWTH IN POA DEFAULTED RECEIVABLES July Sept Nov Jan Mar May July Sept 2003 2004 2005 2006 2007 2008 2009 2010 2011 Nov
  • 9. Provincial Offences Collection of POA Accounts Show me the Money! • Legislative framework • Ministry of the Attorney General – MOU
  • 10. Provincial Offences Outstanding Accounts • Introduction to Collections • Collection Process
  • 11. Provincial Offences • Legal Remedies –WRITS –GARNISHMENTS –EXAMINATIONS • 3rd Party Agencies
  • 12. Provincial Offences New Tools • Tax Rolling • Municipal Act fees • Recent Ontario Budget - being able to attach refunds from Income tax etc. • Refusing to issue or renew vehicle registration for unpaid fines. Province to consult with stakeholders. • How you help
  • 13. WISH LIST • ICON • MTO • Enhanced Tax Rolling • Build better Partnerships • How you help
  • 14. Provincial Offences Act Northumberland County’s POA History 2000 - Northumberland County inherits approximately $3 million dollars in accounts receivable from the Provincial government 2009 - Receivable doubles to just over $6 million dollars 2010 - Collection Specialist is hired to “manage the collection process” 14
  • 15. Provincial Offences Act NORTHUMBERLAND COUNTY POA COLLECTION REVENUE 2010 $378,427.00 2011 $501,220.00 2012 $442,528.00 PROJECTED REVENUE 2012 $600,000.00 15
  • 16. Fine Collections and the Provincial Offences Act ARE YOU LOSING MONEY ON PARKING TICKETS??? 16
  • 17. Provincial Offences Act LOST REVENUE FLOATING IN SPACE?? RICO 9020 17
  • 18. Provincial Offences Act CONNECTING OLD CASES TO NEW CASES 1992 SAME DRIVER 2012 18
  • 19. Provincial Offences Act BENEFITS OF DATA SCRUBBING REDUCE COST IN POSTAGE, PAPER, AND STAFF TIME 19
  • 20. Provincial Offences Act MANAGING 3RD PARTY COLLECTION AGENCIES MONITORING 3RD PARTYAGENCIES COLLECTING COMMISSIONS THE 5 DAY RULE 20
  • 21. Provincial Offences Act EXCEPTIONAL CUSTOMER SERVICE BE THE PERSON / COUNTY THEY WANT TO PAY FIRST!! GOOD AND FAIR QUESTIONING TO DETERMINE BEST REPAYMENT PLAN OFFER ADDITIONAL ASSISTANCE FOLLOW-UP ON THEIR PROMISE TO PAY 21
  • 22. Questions & Answers Contact Information: Ross I. Rae Linda Lafontaine County of Hastings County of Northumberland raer@hastingscounty.com lafontainel@northumberlandcounty.ca 1-800-510-3306 ext 3129 1-800-372-3329 ext 2333