This document describes an online ITIL Practitioner training course. The course teaches the ITIL framework through video lessons and study materials to help students improve IT service management and continual service improvement. Students can study at their own pace and must pass a multiple-choice assessment to complete the course. Upon passing, students will receive a certificate qualifying them as an ITIL Practitioner.

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ITIL® Practitioner – Video Training
Course
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ITIL® Practitioner – Video Training
Course
Technology, Video Course
ITIL® Practitioner - Video Training Course
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Introduction
Build on your existing project management skills for IT development with this innovative online course.
The ITIL® Practitioner – Video Training Course develops your knowledge of the ITIL® methodology,
and improves your con dence in its processes to the point where you will be comfortable running IT
infrastructure operations and services across all areas of business and industry. You are taught by
expert instructors, primarily through video tutorials which explain each advanced function of ITIL® in a
user-friendly manner.
Course description
The ITIL® Practitioner – Video Training Course will help you improve the e ciency of your IT
development operations, team and project management. The video lessons begin with a basic
introduction of the responsibilities of a ITIL practitioner, before moving onto key concepts of ITSM (IT
Service Management) and Continual Service Improvement (CSI), and how best to implement them
using the ITIL® system.
Course design
The course is delivered through our online learning platform, accessible through any internet-
connected device. There are no formal deadlines or teaching schedules, meaning you are free to study
the course at your own pace.
You are taught through a combination of
Video lessons
Online study materials
Mock exams
Multiple-choice assessment
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The
assessment is delivered through our online learning platform. You will receive the results of your
assessment immediately upon completion.
While I receive a certi cate of completion?
Upon successful completion you will qualify for the UK and internationally-recognised professional
quali cation and you can choose to make your achievement formal by obtaining your PDF Certi cate at
a cost of £19 and Hardcopy Certi cate for £34.
Why study this course

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Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise
and boost your CV with key skills and an accredited quali cation attesting to your knowledge.
The ITIL® Practitioner – Video Training Course is open to all, with no formal entry requirements. All you
need is a passion for learning, a good understanding of the English language, numeracy and IT, and to
be over the age of 16.
COURSE CURRICULUM
Introduction to ITIL Practitioner 
ITSM & Continual Improvement 
Principles & Themes 
Organizational Change Management (OCM) 
E ective Communication to enable CSI 
Use Metrics & Measurement 
CSI Approach 
Integrating CSI with ITIL & Beyond 
Workbooks 
COURSE REVIEWS
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