The document discusses various factors that contribute to life satisfaction and success, including attitude, knowledge, hard work, and skills. It states that having a positive "can do" attitude is important, as is developing the right types of attitudes and understanding theories like cognitive dissonance. It also discusses measuring relationships between attitudes and behaviors, and provides examples of attitude surveys. Finally, it covers the topic of job satisfaction, how it is measured, factors that influence a person's satisfaction, and the impact of satisfaction levels on employee performance, absenteeism, turnover, and organizational citizenship behavior.

6. Formula for your life
E + R = O
Event + Response = Outcome

9. WHAT MAKES YOUR LIFE 100% ?
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
A T T I T U D E
1 20 20 9 20 21 4 5
K N O W L E D G E
11 14 15 23 12 5 4 7 5
H A R D W O R K
8 1 18 4 23 15 18 11
S K I L L S
19 11 9 12 12 19 =
=
=
=
82
96
98
100
Let each letter of the alphabetic has a value equals
to it sequence of the alphabetical order:

10. THE CAN DO ATTITUDE
 You CAN DO everything, but not all at once.
 You CAN DO everything, if it’s important
enough for you to do.
 You CAN DO everything, but you may not be
the best at everything.
 You CAN DO everything, but there will be
limitations.
 You CAN DO everything, but you’ll need
help.

11. Attitudes

12. Types of Attitudes

13. The Theory of Cognitive Dissonance
Desire to reduce dissonance
• Importance of elements creating dissonance
• Degree of individual influence over elements
• Rewards involved in dissonance

14. Measuring the A-B Relationship
 Recent research indicates that the attitudes (A)
significantly predict behaviors (B) when moderating
variables are taken into account.
Moderating Variables
• Importance of the attitude
• Specificity of the attitude
• Accessibility of the attitude
• Social pressures on the individual
• Direct experience with the attitude

15. Self-Perception Theory

16. An Application: Attitude Surveys

17. Sample Attitude Survey
E X H I B I T 3-5

18. Job Satisfaction
Our definition of job satisfaction—a positive feeling about
a job resulting from an evaluation of its characteristics
Two approaches are popular.
Single global rating
Summation score
Single global rating
The single global rating is a response to one question,
such as “All things considered, how satisfied are you
with your job?” Respondents circle a number between 1
and 5 on a scale from “highly satisfied” to “highly
dissatisfied.”

19. Job satisfaction
The second method, the summation of job
facets, is more sophisticated. It identifies key
elements in a job such as the nature of the
work, supervision, present pay, promotion
opportunities, and relationships with co
workers.

21. How satisfied are people

22. Satisfaction by country

23. Job Satisfaction
 Measuring Job Satisfaction
– Single global rating
– Summation score
 How Satisfied Are People in Their Jobs?
– Job satisfaction declined to 50.7% in 2000
– Decline attributed to:
• Pressures to increase productivity
• Less control over work

24. The Effect of Job Satisfaction on Employee
Performance
 Satisfaction and Productivity
– Satisfied workers aren’t necessarily more productive.
– Worker productivity is higher in organizations with
more satisfied workers.
 Satisfaction and Absenteeism
– Satisfied employees have fewer avoidable absences.
 Satisfaction and Turnover
– Satisfied employees are less likely to quit.
– Organizations take actions to cultivate high performers
and to weed out lower performers.

25. Responses to Job Dissatisfaction
E X H I B I T 3-6

26. How Employees Can Express Dissatisfaction

27. Job Satisfaction and OCB
 Satisfaction and Organizational Citizenship Behavior
(OCB)
– Satisfied employees who feel fairly treated by and are
trusting of the organization are more willing to engage
in behaviors that go beyond the normal expectations of
their job.