crisiscommunication-presentation in crisis management.pptx
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May 3, 2017 OARO (On another format to see across the wall)
1. Managing Science Based Regulatory Drive
for Ensuring Drug Quality
Obaid Ali & Roohi B. Obaid
Civil Services Officers, Drug Regulatory Authority of Pakistan
Organized by
COMSATS Institute of Information Technology &
Management Association of Pakistan
at
Marriott Hotel, Karachi
03 May 2017
5. Thinking Process & Critical Thinking in
Pharmaceutical Affairs
(Case Studies)
Obaid Ali, R. Ph., Ph. D
Federal Inspector of Drugs, DRAP
Member ISPE & PDA
8. Do we have confidence that the incidences, tragedies
and events I am going to discuss will not happen again
Keep your thinking process open and let us know at the
end, what we have done so far
12. DIDP Incidence
Worst recall of Augmentin 2011
Tablets in China, Taiwan, Hong
Kong etc.
No death reported but forced to
recall
Di-iso dodecyl phthalate
(plasticizer)
17. Fenfluramine/ Phenteramine
Withdrawal
Wyeth product for obesity treatment
Withdrawn after 24 years
In 1997
Heart disease & Pulmonary issues
14 Billion dollar fine
Collective loss is about 21 billion
dollar
18. Aprotinin Withdrawal
Drug used to stop bleeding
during open heart surgery
killed a lot of patients
(alleged to be 22, 000)
Withdrawn in 2008
26. Personal experience as a 08 hour
regulator and 16 hour consumer
Contamination Consistency
Document
integrity
Stability
Dissolution Mix up Poor control Bad odor
Bad taste Discoloration
Coating
Defects
28. An environment where every person understands Product
Quality & Patient Safety
Where everyone willingly takes responsibility for patient
protection and quality of product, where patient is centre
of everything
Single most important indicator to determine the ability of
delivering the quality drugs
44. Does anybody want to see such news early morning?
Are you confident it will not happen with you?
45. Does anybody want to see such news early morning?
Are you confident it will not happen with you?
Don’t assume but
keep respecting
science
46. Does anybody want to see such news early morning?
Are you confident it will not happen with you?
Don’t assume but
keep respecting
science
Understand your
product &
process
47. Does anybody want to see such news early morning?
Are you confident it will not happen with you?
Don’t assume but
keep respecting
science
Understand your
product &
process
Before it
happens
69. A systematic approach to acquiring, analyzing,
storing and disseminating information related to
product, manufacturing process and components
A Systematic process for the assessment, control,
communication and review of risk to the quality
of the drug product across the product lifecycle
Knowledge
Management
Quality Risk
Management
73. 1
Super or sub potent formulations
Digoxin (double
thickness)
Actavis 2008
74. 1
Super or sub potent formulations
Digoxin (double
thickness)
Actavis 2008
Poor Manufacturing Control
75. 1
Super or sub potent formulations
Morphine (double size)
KV Pharmaceuticals 2008
Company closed because
they knew the problem &
failed to inform FDA
Fine of 27.6 million USD
76. 1
Super or sub potent formulations
Morphine (double size)
KV Pharmaceuticals 2008
Company closed because
they knew the problem &
failed to inform FDA
Fine of 27.6 million USD
Poor Manufacturing Control
77. 2
Particulate Contamination
Takeda, Millenium &
Janssen anti-cancer product
Particulates were seen after
reconstitution
Europe, America & Asia
Polyester like material
originated from filtration
system
78. 2
Particulate Contamination
Takeda, Millenium &
Janssen anti-cancer product
Particulates were seen after
reconstitution
Europe, America & Asia
Polyester like material
originated from filtration
system
Wrong sort of container used
to store highly acidic or
basic solution
79. 2
Particulate Contamination
Takeda, Millenium &
Janssen anti-cancer product
Particulates were seen after
reconstitution
Europe, America & Asia
Polyester like material
originated from filtration
system
Glass, silicon & stainless steel …. …in the
glass used to manufacture vials and other
containers.
wear and tear of machinery, abrasion of
stoppers and plungers …in the glass used to
manufacture vials and other containers.
80. 2
Particulate Contamination
Takeda, Millenium &
Janssen anti-cancer product
Particulates were seen after
reconstitution
Europe, America & Asia
Polyester like material
originated from filtration
system
Inadequate understanding of
the product and process
81. 3
API’s Contamination
Bulk heparin in China
Over sulfated Chondroitin
Sulfate
80 deaths in USA alone
Found deliberated &
economically motivated
82. 3
API’s Contamination
Bulk heparin in China
Over sulfated Chondroitin
Sulfate
80 deaths in USA alone
Found deliberated &
economically motivated
Weak supply chain
Unknown contaminant later
named OSCS
84. 3
API’s Contamination
GSK Worthing UK facility
July 2015
Bactobran cream
containing Mupirocin
recalled
API Mupirocin
contaminated with penicillin &
foreign substances during Mfg
process
85. 3
API’s Contamination
GSK Worthing UK facility
July 2015
Bactobran cream
containing Mupirocin
recalled
Inadequate Controls to
Prevent contamination
87. 3
API’s Contamination
Attix Pharmaceuticals
Canada (April 2015)
A Repackager recalled
hundreds of bulk API
cross-contaminated by
penicillin
Failed to use separate
facilities or equipments
Inappropriate practice during operations
Personnel & material movement, use of
non-dedicated facilities
88. 3
API’s Contamination
Attix Pharmaceuticals
Canada (April 2015)
A Repackager recalled
hundreds of bulk API
cross-contaminated by
penicillin
Failed to use separate
facilities or equipments
Cleaning is not
a substitute for
segregation
89. 3
API’s Contamination
Attix Pharmaceuticals
Canada (April 2015)
A Repackager recalled
hundreds of bulk API
cross-contaminated by
penicillin
Failed to use separate
facilities or equipments
Cleaning is not
a substitute for
segregation
No safe level of
penicillin
contamination has
been determined to
be a tolerable risk
92. 3
Contamination
Misoprostol Pharmacia
Peak gave signal but
ignored (13 lots)
Later contaminant
identified to be toluene
Loose ink in blister packaging line
Diethylphthalate (DEP) … from
desiccant cartridge
93. 3
Contamination
Misoprostol Pharmacia
Peak gave signal but
ignored (13 lots)
Later contaminant
identified to be toluene
Loose ink in blister packaging line
Diethylphthalate (DEP) … from
desiccant cartridge
Cause could not be assigned
whether a residue from API or
improper packaging ….
94. 4
Sterility Failure
Various drugs for potential
sterility failure found
contaminated with
pathogenic organisms
High threat for HIV, Cystic
Fibrosis or TB
95. 4
Sterility Failure
Various drugs for potential
sterility failure found
contaminated with
pathogenic organisms
High threat for HIV, Cystic
Fibrosis or TB
Poor manufacturing & environmental
control
96. 5
Contamination with TBA
Bad odour in product
J&J 2009
Pfizer 2010
TBP, a wood preservative
for pallets converted to
TBA giving bad odour
97. 5
Contamination with TBA
Bad odour in product
J&J 2009
Pfizer 2010
TBP, a wood preservative
for pallets converted to
TBA giving bad odour
Poor control and desensitized alarms,
throwing away of wake up calls, ended
up with largest recall
107. Criticality, Risk & Controls
Assess Production Process for
CPP Controls are
additional to
Standard Level of
Control
5 Step
Approach
What is
critical &
how to
control it
113. 3/5
Understand the consequences of high and
low points of a range overlay the likely
production control capabilities
Consequences
Going out
114. 4/5
Assess the risk of the process parameters on
quality (CQA) to determine if it is a likely CPP
and consider needed control
115. 4/5
Assess the risk of the process parameters on
quality (CQA) to determine if it is a likely CPP
and consider needed control
Severity
Probability
121. A systematic approach to acquiring, analyzing,
storing and disseminating information related to
product, manufacturing process and components
A Systematic process for the assessment, control,
communication and review of risk to the quality
of the drug product across the product lifecycle
KM
QRM
Saxagliptin
124. Cyclization
Occurs in solid & solution state
Accelerate with commonly used excipients
Accelerate when processed under wet and dry
granulation
Acidic environment stabilizes
S
A
X
A
G
L
I
P
T
I
N
125. The enhanced pharmaceutical development used risk
assessment and DOE to evaluate criticality
of Process Parameters and Support Development of the
Control Strategy and Design Space
S
A
X
A
G
L
I
P
T
I
N
126. Expanded data leveraged to develop the mechanistic
model of the coating operation used to predict Process
Performance
The enhanced pharmaceutical development used risk
assessment and DOE to evaluate criticality
of Process Parameters and Support Development of the
Control Strategy and Design Space
S
A
X
A
G
L
I
P
T
I
N
127. Expanded data leveraged to develop the mechanistic
model of the coating operation used to predict Process
Performance
Product quality is assured through
Manufacturing Process Control combined with
Conventional End Product Testing
The enhanced pharmaceutical development used risk
assessment and DOE to evaluate criticality
of Process Parameters and Support Development of the
Control Strategy and Design Space
S
A
X
A
G
L
I
P
T
I
N
128. Cyclization
Occurs in solid & solution state
Accelerate with commonly used excipients
Accelerate when processed under wet and dry
granulation
Acidic environment stabilizes
S
A
X
A
G
L
I
P
T
I
N
130. What may go wrong … Analysis of Variables
Steps
• Coater
Design
• Accessories
Movement
• Pan Load
• Pan Rotation
speed
• Baffle design
Spraying
• Rate
• Nozzle
design
• Air to liquid
ratio
• Nozzle tablet
distance
• Suspension
homogeneity
Drying
• Inlet
temperature
• Air volume
• Air humidity
S
A
X
A
G
L
I
P
T
I
N
131. Acquired knowledge ….
Quality
Attributes
identified after
assessment are
CU & Potency
Design space
established using
fundamental
process
understanding,
modeling & DOE
Predictive model
of CU & Potency
created for the
coating steps
142. Drug substance Excipients
In-process
materials
Drug product
materials
Facility &
Equipment
Operating
Conditions
In-process controls
Finished product
specifications
Associated
methods &
Frequency of
monitoring
Associated
methods &
Frequency of
sampling
Associated
methods &
Frequency of
testing
Associated
methods &
Frequency of
control
Etc.
Parameters and attributes related toECS
143. ECS that can be considered part of EC
DS/DP (including in-process materials) manufacturing & testing
facilities
Source of and specifications for starting materials for biological
products
Process, including in-process tests and sequence of operations,
equipment, and process parameters and their ranges
Cont’d
144. Specifications including the tests, analytical procedures and
acceptance criteria, including specifications for the DS, other
components, in-process materials and the DP
Container closure system, components and specifications
Maintenance strategy for chemometric and/or multivariate models
(e.g. for models that have a high impact on product quality
ECS that can be considered part of EC
146. Elements of Control Strategy NOT generally considered
“Established Conditions”
Batch
Records
Development
Data
Characterization
Data
Validation
Data
Batch
Analysis
Data
157. Organizational Competency & Capability
Educational
Support
Continuous
Training
Discussion
Forums
Scientific
Dialogues
Structure &
Willingness
158. Pre & Post Market Reviews
Subject based
Reviews
Cross
functional
Reviews
Summary of
Approval
Complete
Response
Communication
Signal
Detection &
Safety Alerts
Monitoring &
Lifecycle
159. Compliance & Enforcement
Site Visit, Tour &
Inspection
Practices
Inconsistent
Inspection
Approaches
Inspector
Discretion &
Polarization
Wrong Tools &
Prioritization
In predictive &
Insecure Working
Environment
Progressive
Roadmap
Uncertainty
160. Compliance and Inspections
Resource
Preparation for
Inspection
On manufacturing
site
Post Inspection
Focused
04 working
days
08 working
days
04 working
days
Integrated
90 working
days
55 working
days
15 working
days
161. Harmonization & Global Incompatibility
ICH PIC/S
Regional
Cooperation
MOU/MRA
Joint
Programs
Exchange
Programs
162. Inherent Resistance to Change
Incompetency Fear of loss Lack of Vision
Knowledge
Gap
Organizational
Ego
169. Shelf life &
Stability Claims
Retest & Stability Studies
Meaningless Batch Sizes used for Stability
Contrary Testing Frequency with the agreed ICH
Walking with Misconceptions & Believes without
Science
172. Quality Metrics
& Culture
Indicators of Operational Reliability
Patient is Centre of Everything
Leadership Emphasis on Quality
Employee Empowerment in Decision Making
190. Can your application demonstrate
You fully understand the Product & Process
Control on Excipients & In-process
A robust & consistent Manufacturing Process
191. The way to move and prove through
ICH Module 2 (2.3), Module 3 (Quality Part)
Substantial data navigates & supports final decisions
Well organized & logical flow of information
192. Remember Integration of Regulatory Tools is a new Approach
Manufacturing facility & process review
Application reviews
Systematic Assessment
194. Keep Policy simple, no matter how complex Change is
Minor: no need to report, just notify periodically
Major: submit & do not implement w/o approval
Moderate: notify to agency before implementation
195. Common Changes
Container closure system
Stability Protocol & Expiration Date
Site Specifications Process
Components & Composition
196. Alteration in overage …. From
approved batch formula to adjust
manufacturing losses
197. Alteration in overage …. From
approved batch formula to adjust
manufacturing losses
Minor
218. Compendia monograph compliance with Critical Quality Attributes
Method equivalency to Pharmacopeia
Revised API Specifications … method validation
Splitability data for scored tablets
Variations and Common Challenging Deficiencies
219. Variations and Common Challenging Deficiencies
Science & Risk
to assess
Product Quality
&
Potential Impact
of Change
Take Home Message
Demonstrate
Product Quality
&
Process
Understanding
221. Applied Science of Risk (with simple approach)
Product Quality
(CQAs & BE
impacted)
DS Inherent
Properties
Formulation
Variables &
Excipient CMAs
Manufacture
Process Steps &
Parameters
Container
Closure System
Assay Low Low Low Low
CU High High High Low
Dissolution Low Low Low Low
Deg. Products Low Low Low Low
Bioequivalence Low Medium Medium Low
222. Challenge to Develop Tools for Setting the Priority
Risk is not Contagious or Equal
esp. in Generics
Robustness of Formulation &
Compliance of Manufacturing site
223. Quickly capture Quality Attributes (Time is everything)
Minimum time
Limited time
Assure job done
1
2
3
Mitigate
CQA
224. Lets try to understand what may go wrong (1/5)
C
U
1) Design
Innovator Similar API & Excipients
Generic X Similar API & Excipients
Generic Y No strategies
225. Lets try to understand what may go wrong (2/5)
C
U
2) Process
Innovator CPPs understood & controlled
Generic X No strategies
Generic Y No strategies
226. Lets try to understand what may go wrong (3/5)
C
U
3) Measurement
Innovator Stratified Sampling in Commercial Batches
Generic X Traditional CU USP
Generic Y Traditional CU USP
227. Lets try to understand what may go wrong (4/5)
C
U
Design, Process & Measurement
Innovator
Generic X
Generic Y
228. Lets try to understand what may go wrong (4/5)
It is now common sense
which product & which site
is a priority for enhanced
quality surveillance
229. Applied Science of Risk
Use Tools to
Capture
Quality Snapshot
Data Driven
Dialogues, Discussion
&
Decisions
Take Home Message
238. Please make it clear
They are not
clinical studies
Nothing to do
with Safety &
Efficacy of
molecule
Evaluating the
Similarity of
Trends
&
Kinetics
239. Bioequivalence & Generic Drugs
Pharmaceutical Equivalent & Bioequivalent
Pharmaceutical Equivalence
Does not mean equivalent performance
243. Maintain System & Making Change
Product & process
design with scientific
understanding is
critical
Knowledge Management
Product Development
Technology Transfer
Process Validation
Commercial Manufacturing
244. Prioritization for Pre-Approval Inspection
Product risk
factors
• Known issues
with innovator
Mfg Process
risk factors
• Complexity of
mfg
Facility risk
factors
• Fragile GMP
245. Basic Process Design (Process Validation)
CQA
Identification
Appropriate
Manufacturing Process
Suitable Control
Strategy
Impurity levels
Content Uniformity
Dissolution
Reactions
Equipment
Environmental
assessment
In process &
release testing
Proven Acceptable
Range/Normal
Operating Range
246. Process Qualification (Process Validation)
Building Design & Facilities
Understand &
incorporate
Material
Invariability
Process Performance
Qualification
Appropriateness &
Capability of Equipment
Fully evolved control
strategy for
commercialization
Protocol design, execution
& interpretation
248. Justification for commercial scale & process design not adequate
Commercial scale equipment not qualified, method not validated
Common Observations on Readiness (PAI)
Serious GMP deficiencies
249. Commercial scale equipment listed not available on-site
Implemented process does not match with the reported one
Common Observations on Conformance to Application (PAI)
Manufacturing process changes not reported
250. Averaging to hide fail results in data
Common Observations on Data Integrity (PAI)
Unknown
impurities
Retesting till
desired results
Not representative holding
studies
Use of trial
injections
Lack of audit trails
Failing results attributed to
analyst error
251. Continued Process Verification
Active proof that
state of control is
maintained
throughout the
process
Understanding of
process & risk to
develop a strategy
for monitoring
Variability potential
in manufacturing &
incoming material
properties
assessment
252. Process Performance Qualification batches & reports
Stability & Shelf Life
Component Supplier Qualification
Post-Approval Inspection
253. Determination of cGMP Compliance & Quality Culture
Investigations to determine root causes & strengthen the quality
Deficiencies, Non-compliance & Violations
Surveillance Inspection
255. Aging (Facility, Process, Analytics) and its Drivers
Due to lack of proactive Improvement Programs
Investment into appropriate Maintenance Plan
Area/
Flow
Equipment AnalyticsProcess
256. Specific Risks of Older Factories
Inefficient Processes
Inappropriate material & personnel flows
Antiquated or obsolete ventilation system
Old equipment no longer meeting current requirements
257. Major change in facility! Does it worth?
Utilities HVAC (air changes etc), Water, Piping etc.
Systems Quality Policies & Compatibility
Premises Design, construction & maintainability
Flow Material, personnel, trafficking
258. Ways to keep align with modernization
Time wastage in quality documentation & administrative procedures?
Do you have adequate trained personnel in the maintenance unit?
Are adequate SOPs and maintenance protocols in place?
Analyze your number of defect rates, deviations?
260. Take Home Message
Keep an eye on ways
of Improvement
Always stay on the ball
regarding technology
Continuously adapt to
the changes
Implement improvement procedures,
perform risk assessment, analysis, set up
actions & document efforts
Keep abreast of new technologies &
processes. Work with your supplier to try to
improve your machinery on the shop floor
Try to implement a culture of quality and
improvement. The only constant thing is
change