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Notes: Use this presentation to introduce XO Communications to existing customers as well as prospects. This presentation communicates XO Communications’ capabilities and our business strategy with a focus on delivering a superior customer experience. The presentation is designed to communicate the foundation of our brand. We differentiate ourselves by providing a superior customer experience that is based on the passionate commitment of our employees, our IP services expertise and the proven, reliable performance of our advanced network.
Virtually every company we work with, regardless of size, regardless of function….IT, Finance, Operations….they’re all facing the same pressure: grow revenue and productivity at the same time – grow the business and do it with fewer resources or dollars than you had last year. For IT leadership, you’re always looking for ways to create differentiation, or to improve productivity – using increased automation, cloud computing, unified communications, BYOD, social media, etc.. But these opportunities also carry risks, particularly in the areas of security, compliance, and business continuity. The challenge, particularly for the IT organization, is to cost-effectively balance the potential these new capabilities present while also mitigating the downside risk to your business and your customers. Companies tend to focus on the upside while not preparing for potentially negative outcomes, leaving the largest challenge – “the unknown” – essentially unaddressed. What’s the impact of that unknown? What might happen if you’re not prepared for it? What’s the next big “gotcha” and is your business adequately prepared for it?
Purpose: This slide provides the central value proposition of XO: Solutions You Want. Support You Need.
Notes: At XO Communications, we believe what makes us different and better is that we offer a superior customer experience. We do this by delivering:
The Solutions You Want. We offer advanced data and IP solutions that are right for your business. Not only do we offer the key voice, network and IT infrastructure services your business needs, but we design our services to be flexible so you don’t have to change to work with us. All of our solutions are designed so you can easily converge services over one network with pricing that is simple and easy to understand. The Support You Need. With XO, you’re not just buying cutting edge technology; you’re getting the people behind it. That’s what we mean with “Support you need”. From day one, you have a dedicated account team and personal client services manager that is there to support you every step of the way – from the time we design your solution and through installation to our customer portal (the XO Business Center) and personal Client Services Manager to helping plan for your future needs. Lastly, we know it’s not just what we deliver that’s important, but how we deliver it. And that’s why we’ve built one of the most advanced networks in the industry. We’ve designed our transport and IP networks with the latest technology from Cisco, Ciena, Infinera and Juniper Networks. That’s why our network can support billion of minutes of VoIP traffic every month and is trusted to carry the internet traffic of the largest cable and mobile wireless companies. Whether your need basic connectivity for your branch offices, 40 Gbps connectivity for your data centers or application aware MPLS network services, we offer the performance your company needs.
Purpose: This slide is meant to introduce XO’s services and how our service categories are mapped simply to meet customers’ key communications, network and IT services needs.
Notes: Our comprehensive portfolio of data and IP-based services is designed to meet your key business needs, including: Connecting your key operations and locations, whether they are across town, across the country or around the globe Managing growth through services that can scale easily Achieving cost savings with services that optimize network performance or hosted solutions Simplifying the deployment and management of voice and network infrastructure through converged solutions Attracting and retaining customers through robust contact center services that help your customers get the information and support they need Securing you key data and information from outside threats
Our services portfolio is mapped your key needs and consists of: XO Connect: these are services that range from Internet connectivity to intelligent network services XO Unify: from VoIP and SIP trunking to hosted PBX and contact center serivces XO Compute: cloud computing and web hosting XO Accelerate: services that help accelerate the performance of your applications, network and web site XO Secure: services that secure your network and data
Purpose: This slide is meant to provide a high level overview of the XO network, including our IP network and metro/long haul transport networks.
Notes: XO operates of one of the largest, most advanced IP networks in the world. In the U.S., we have #3 IP network; globally, our IP network is among the top 13. (Source: Renesys)
Our network has extensive metro, nationwide and global coverage. Our network assets and coverage include: 85 major metropolitan markets Service delivery to 50 countries on five continents 19,000 route mile nationwide long haul fiber network Nearly one million metro fibers miles
Another key capability of our network is that we can connect your locations using a wide range of access technologies, from fiber and Ethernet over copper to fixed wireless.
Purpose: This slide provides an introduction to the XO customer experience and how XO provides a better customer experience through a dedicated team of knowledgeable experts.
Notes: We understand that there are choices when it comes to technology and service providers. But at the end of the day, you’re not just buying services and technology. You are buying the people and support behind it.
XO is passionate about is providing a better experience for our customers. This is based on building lasting partnerships with our customers by providing the right services and, most importantly, giving you a dedicated team of professionals that are committed to the success of your business. That is what we mean by “Solutions you want. Support you need.” Our approach is based on developing a keen understanding of your needs, designing the solution that is right for your business, and delivering a consistent and superior customer experience.
How do we do it?
Account Executive & Solutions Engineer – Our partnership begins with your initial interaction with our sales and solutions engineering teams. Together, they work to understand your business and your immediate needs, while developing solutions that are forward-looking and can scale as your needs grow or change.
Project Manager – Our project management team works with all internal groups across XO and works with you to ensure a seamless and smooth implementation of your solution.
Service Delivery – Once your solution is designed, our service delivery teams work tirelessly to install, test and make sure your solution performs as it should, based on the delivery date XO has determined with you.
Client Services Manager – From day one, your XO Client Services Manager is your dedicated XO advocate who is responsible for managing your needs and acting as your voice across the organizations within XO that support your services. The XO CSM regularly reviews your account with you to ensure we are meeting your expectations and identifies any future needs you may have.
Billing & Audit Manager – We understand how your costs impact your bottom line, and our billing and audit teams can help provide an accurate and complete understanding of billing data and processes.
Customer Care – Our customer care agents are available 24x7 when you need immediate attention to any account or service issue
XO Business Center & Online Tools – Our customer portal, the XO Business Center, and online customer tools give you the self-service management capabilities and direct access to your account information. With the XO Business Center, you have a complete picture of account and services, including information about contract details, billing information, status of trouble tickets, and tools to help you manage your VoIP services. You can also receive notifications and monitor network performance. These capabilities give instant access from anywhere and anytime at no cost.
In addition to these dedicated account resources and tools, XO also makes it easy to do business with us through easy to understand contracts, simple pricing, and Service Level Agreements with the highest levels of performance.
Purpose: This slide provides an overview of the XO Business Center and online tools for customers to manage their accounts anytime, anywhere.
Purpose: This is a summary slide to restate the XO value proposition.
Purpose: This slide provides a high level overview of XO.
Notes: XO Communications is a leading communications company headquartered in Herndon, Virginia (a suburb of Washington, DC). We offer a comprehensive portfolio of IP communications, managed network and hosted IT services over one of the most advanced networks in the industry. Our extensive network reach enables us to most major cities across the United States and can connect your business to more than 50 countries around the world.
XO is a large company, but not too large. We have approximately $1.5 billion in revenue and more than 3,200 employees nationwide. We believe our size means less bureaucracy, which means we can act and make decisions faster to support our customers better.
We are focused only on businesses and wholesale customers. We feel that many of our larger competitors don’t have that focus because they have to compete in many markets, like residential, wireless, small business, medium-business, enterprise and wholesale markets.
Our customers include many of the most recognized brands, and more than 50% of the Fortune 500 has entrusted their mission-critical communications and networks to XO. We support companies across many major verticals, including financial services, healthcare, media & entertainment, retail and telecommunications industries.
This success is all possible because of what everyone at XO is most passionate about - providing the best customer experience in the industry.
Purpose: This slide presents information on how XO is ranked in the industry.
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 2
Lean IT Staff
Tight IT Budget
RISKS & EXPOSURE
Compliance | Security | Business Continuity
Source: Gartner, Agenda for IT Strategies for Midsize
Businesses, June 25, 2012
Helping Solve Today’s Business Challenges
Solutions that Meet Key IP Communications, Network and IT Services Needs
Intelligent WAN | Unified Communications | Managed Networks
On Demand IT Infrastructure | Business Continuity
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 3
Why We’re Different
The Solutions You Want.
We provide the key IP communications, managed
network and IT infrastructure solutions your business
needs to accelerate performance, control costs and
Delivering Value through a Superior Customer Experience
The Performance You Expect.
We’ve built one of the most advanced networks with the
performance, reliability and scalability your business
requires – that is in the places you need us to be.
The Support You Need.
With XO you’re not just buying cutting edge
technology; you’re getting the people behind it. We
provide a dedicated account team, expert solutions
engineers, and online tools to ensure a consistent and
superior customer experience.
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 4
Robust Services Portfolio
Internet connectivity and
Voice, collaboration and
Cloud computing, hosting
and IT services.
Faster application and
Network security and
With Simple Pricing to Meet Key Communications, Networking & IT Services
Fixed Wireless Access
IP Flex with VPN
Contact Center / IVR
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 5
The XO Network
Superior Performance, Reach and Reliability
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 6
The XO Network
• 85 major metropolitan markets
across United States
• Global service delivery to 50+
countries on 5 continents
• 4,100 on-net buildings
• Ethernet access to hundreds of
thousands business locations
• 100 Gbps Coast-to-Coast
• Tier 1 IP network
• Built using advanced IP and optical
technology from Ciena, Cisco,
Infinera and Juniper Networks
• 20,000 route mile inter-city miles
• 1 million metro fiber miles
• 50+ colocation facilities
• Fixed wireless spectrum in 80 major
One of the Industry’s Largest and Most Advanced IP Networks
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 7
Because Service Matters Most
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 8
Providing a Total Customer Experience
Designated Points of Contact
Smooth Implementation for
Every XO Service
24x7 Customer Care
Customer Portal and Online
Tools to Manage Your Account
and Services Easily
A Dedicated Team of Professionals and Resources from End-to-End
Billing & Audit
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 9
XO Customer Portals
Easy Account Management & Billing
• Single sign-on for all services
• View, download and analyze bills and call detail reports
• Pay bills online via credit card or debit from your bank account
• Set up Autopay so bill payments are deducted each month
• Change billing address online
• Sign up for paperless billing and email payment reminders
• Designate four account access levels (including Master
• Create repair tickets, view ticket status, and make ticket
updates from any web-enabled mobile device
24/7 Customer Care
• Initiate trouble tickets online 24/7
• Email requests or issues directly to a Customer Care agent
• Review current trouble ticket status or get notified by email
• Sign up to receive network outage and proactive maintenance
Online Service Management
• Configure features for your VoIP services
Network Visibility & Statistics
• Monitor performance on each Internet access circuit
Online Tools to Manage Your Account Anytime, Anywhere
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 10
Committed to a Superior Customer Experience
The Solutions You Want.
Comprehensive IP communications, managed
network and IT solutions.
The Support You Need.
Our employees are passionate about providing
the best customer experience.
The Performance You Expect.
Our network has the proven performance, reliability
and reach to support the needs of the most
Because It Matters Most
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 11
About XO Communications
• Leading nationwide provider of data and IP
• Comprehensive portfolio of IP
communications, managed network and IT
• Headquartered in Herndon, VA
• More than 3,000 employees
• Annual revenues of more than $1.5B
• Focus on business, large enterprise and
• Customers include more than 50% of the
• Leading brands across major industries
• Major cable, content, mobile wireless and
Large Enterprise Mid-Market Wholesale
Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 12
A Recognized Data & IP Services Leader
By Top Analyst and Research Firms
Leading Competitive Services Provider (Gartner)
• Gartner gave XO the 3rd highest Overall Use rating in its ability to support the needs of large and
midsize enterprises in its Critical Capabilities for U.S. Telecom Services (March 2013) report.
• The Gartner report said, “Midsize and distributed enterprises should strongly consider XO for voice
and data, while large enterprises should focus on XO offerings for dedicated Internet, SIP trunking and
#1 Business VoIP & SIP Trunking Provider
• Leading provider in terms of number of end users, with more than 1.5 million business VoIP end users.
Recognized by Frost & Sullivan and Infonetics as among the leading VoIP and SIP trunking providers
(Infonetics North American Business VoIP Service Leadership Scorecard, 2013).
Among Top U.S Business Internet Service Providers
• Ranked by Renesys as having #3 largest IP network in U.S. and #12 globally.
• Recognized by Frost & Sullivan in 2011 as having the fastest growth rate for business Dedicated
Internet Access services (2011 North American Competitive Strategy Leadership Award for Retail DIA
Services) and ranked #5 in terms of market share by revenue.
Among Top U.S. Business Ethernet Services Providers
• Ranked #6 U.S business Ethernet provider by Vertical Systems in terms of Ethernet port market share
(Mid-Year 2013 U.S. Business Ethernet LEADERBOARD).
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 13