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MeetXO_CorpCapabilities_2015

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MeetXO_CorpCapabilities_2015

  1. 1. Meet XO
  2. 2. Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 2 CHALLENGES Lean IT Staff Tight IT Budget Limited Expertise Network Complexity MARKET TRENDS Virtualization Cloud Computing Mobility Big Data Unified Comms RISKS & EXPOSURE Compliance | Security | Business Continuity Source: Gartner, Agenda for IT Strategies for Midsize Businesses, June 25, 2012 BUSINESS GOALS Higher Revenues Better Profits Customer Satisfaction Operational Efficiency Increased Productivity Helping Solve Today’s Business Challenges Solutions that Meet Key IP Communications, Network and IT Services Needs Our Solutions Intelligent WAN | Unified Communications | Managed Networks On Demand IT Infrastructure | Business Continuity CIO CMOCFO
  3. 3.  Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 3 Why We’re Different The Solutions You Want. We provide the key IP communications, managed network and IT infrastructure solutions your business needs to accelerate performance, control costs and simplify operations. Delivering Value through a Superior Customer Experience The Performance You Expect. We’ve built one of the most advanced networks with the performance, reliability and scalability your business requires – that is in the places you need us to be. The Support You Need. With XO you’re not just buying cutting edge technology; you’re getting the people behind it. We provide a dedicated account team, expert solutions engineers, and online tools to ensure a consistent and superior customer experience.
  4. 4.  Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 4 Robust Services Portfolio Internet connectivity and intelligent networks. Voice, collaboration and communications. Cloud computing, hosting and IT services. Faster application and network performance. Network security and data protection. With Simple Pricing to Meet Key Communications, Networking & IT Services Needs Internet Access Ethernet Services MPLS IP-VPN VPLS Private Line Wavelength Fixed Wireless Access IP Flex IP Flex with VPN SIP Trunking Enterprise SIP Hosted PBX Web/Audio Conferencing Contact Center / IVR Enterprise Cloud Cloud Drive Cloud Vault Backup Colocation Web Hosting Hosted Exchange Applications Performance Management Content Delivery Networks Hosted Security Managed Security
  5. 5. Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 5 The XO Network Superior Performance, Reach and Reliability
  6. 6.  Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 6 The XO Network Extensive Coverage • 85 major metropolitan markets across United States • Global service delivery to 50+ countries on 5 continents • 4,100 on-net buildings • Ethernet access to hundreds of thousands business locations Robust Assets • 100 Gbps Coast-to-Coast • Tier 1 IP network • Built using advanced IP and optical technology from Ciena, Cisco, Infinera and Juniper Networks • 20,000 route mile inter-city miles •  1 million metro fiber miles • 50+ colocation facilities • Fixed wireless spectrum in 80 major metropolitan markets One of the Industry’s Largest and Most Advanced IP Networks
  7. 7. Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 7 Customer Experience Because Service Matters Most
  8. 8.  Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 8 Providing a Total Customer Experience Designated Points of Contact Consistent Customer Experience Smooth Implementation for Every XO Service 24x7 Customer Care Representatives Customer Portal and Online Tools to Manage Your Account and Services Easily A Dedicated Team of Professionals and Resources from End-to-End XO Business Center Solutions Engineer Account Executive Project Manager Client Services Manager Customer Care Service Delivery Billing & Audit Manager CUSTOMER
  9. 9.  Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 9 XO Customer Portals Easy Account Management & Billing • Single sign-on for all services • View, download and analyze bills and call detail reports • Pay bills online via credit card or debit from your bank account • Set up Autopay so bill payments are deducted each month • Change billing address online • Sign up for paperless billing and email payment reminders • Designate four account access levels (including Master Administrator) Mobile Access • Create repair tickets, view ticket status, and make ticket updates from any web-enabled mobile device 24/7 Customer Care • Initiate trouble tickets online 24/7 • Email requests or issues directly to a Customer Care agent • Review current trouble ticket status or get notified by email • Sign up to receive network outage and proactive maintenance notifications Online Service Management • Configure features for your VoIP services Network Visibility & Statistics • Monitor performance on each Internet access circuit Online Tools to Manage Your Account Anytime, Anywhere
  10. 10.  Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 10 Committed to a Superior Customer Experience The Solutions You Want. Comprehensive IP communications, managed network and IT solutions. The Support You Need. Our employees are passionate about providing the best customer experience. The Performance You Expect. Our network has the proven performance, reliability and reach to support the needs of the most demanding businesses. Because It Matters Most
  11. 11. Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 11 About XO Communications • Leading nationwide provider of data and IP services • Comprehensive portfolio of IP communications, managed network and IT services • Headquartered in Herndon, VA • More than 3,000 employees • Annual revenues of more than $1.5B • Focus on business, large enterprise and wholesale customers • Customers include more than 50% of the Fortune 500 • Leading brands across major industries • Major cable, content, mobile wireless and domestic/global telecommunications companies Large Enterprise Mid-Market Wholesale Our Customers
  12. 12.  Copyright 2013. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 12 A Recognized Data & IP Services Leader By Top Analyst and Research Firms Leading Competitive Services Provider (Gartner) • Gartner gave XO the 3rd highest Overall Use rating in its ability to support the needs of large and midsize enterprises in its Critical Capabilities for U.S. Telecom Services (March 2013) report. • The Gartner report said, “Midsize and distributed enterprises should strongly consider XO for voice and data, while large enterprises should focus on XO offerings for dedicated Internet, SIP trunking and wavelength services.” #1 Business VoIP & SIP Trunking Provider • Leading provider in terms of number of end users, with more than 1.5 million business VoIP end users. Recognized by Frost & Sullivan and Infonetics as among the leading VoIP and SIP trunking providers (Infonetics North American Business VoIP Service Leadership Scorecard, 2013). Among Top U.S Business Internet Service Providers • Ranked by Renesys as having #3 largest IP network in U.S. and #12 globally. • Recognized by Frost & Sullivan in 2011 as having the fastest growth rate for business Dedicated Internet Access services (2011 North American Competitive Strategy Leadership Award for Retail DIA Services) and ranked #5 in terms of market share by revenue. Among Top U.S. Business Ethernet Services Providers • Ranked #6 U.S business Ethernet provider by Vertical Systems in terms of Ethernet port market share (Mid-Year 2013 U.S. Business Ethernet LEADERBOARD).
  13. 13. Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 13 Thank You

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