1. I n s i d e t h i s
i s s u e :
ORMS NewsFlash
M a y 1 5 , 2 0 1 3V o l u m e 3 , I s s u e 5
H i g h l i g h t s
 ORMS News-
Flash update
 Quarterly Pilot
Group
Conference Call
 RESOLV
ORMS
NewsFlash update
1
Pilot Group
Conference Call
1
WebDrawer 1
ORMS Support 2
RESOLV 2
ORMS UPDATES
The ORMS Team continues to work hard to implement TRIM for
the ORMS agencies with more coming onboard!
Here are a few updates for our ORMS agencies:
ORMS Quarterly Pilot Group Conference Call
The ORMS Team has decided to schedule to the Pilot Group Conference Call
to occur quarterly (the second Monday of every 3 months).
The 24th Pilot Group Conference Call will occur
Monday, July 8th, 2013 @ 10:00—10:30 a.m.
Questions? Call the ORMS Support Team
The ORMS NewsFlash will be issued quarterly!
The ORMS Implementation Team has decided to change the monthly
ORMS NewsFlash to be issued quarterly.
Future newsletters will be posted to this ORMS website in July.
WebDrawer underway...
Connor Edmonds and Dan Cantrall of Oregon SoS are working with
Michael Issacs and others of Arikkan, Inc. to complete the setup/
installation of ORMS WebDrawer for ORMS agencies. The ORMS
Team will have an update at the next Pilot Group Conference Call.

2. P a g e 2 P a g e
O R M S N e w s F l a s h
RESOLV—ORMS Issue Tracking System
The ORMS Support Desk is the Tier 1 single point of contact at Chaves Consulting, Inc. (CCI)
for the Oregon Records Management Solution (ORMS). Agency users can contact the ORMS
Support Desk with questions or issues regarding ORMS and/or HP TRIM, via phone or
e-mail. The ORMS Support Team will create and track an issue in RESOLV®, powered by
JIRA.
RESOLV is the ORMS Issue Tracking System. Each agency has a couple designated ORMS
Agency Power Users, who have access to RESOLV and use HP TRIM frequently. Agency
ORMS Power Users are selected and communicated between the Agency and SoS Archives
Division. SoS Archives notifies the ORMS Support Team who these individuals are for each
agency.
All ORMS issues are created, assigned and tracked in RESOLV until resolution. The ORMS
Support Team will communicate the issue number (i.e. ORMS-1) to the reporting agency’s
Power User. HP TRIM Agency Power Users access to RESOLV allows them to view and
comment on any issues reported by all ORMS agencies. This includes viewing their own
agency’s issues and using RESOLV as a knowledge base to find existing/resolved issues.
We’d like to thank Tyrene Bada at City of Beaverton for utilizing RESOLV. She researches
current issues, gives input on existing issues and reports her agency’s issues to ORMS Support
Team for us to create new issues to track.
https://resolv.synergydcs.com
Do you have questions related to ORMS and HP TRIM?
Contact the ORMS Support!
ormssupport@chavesconsulting. com or 1-888-354-2006
Please call the ORMS Support Desk at Chaves Consulting for assistance.
We will help you answer questions, work through issues,
find solutions, and track all issues in RESOLV!
We’re here to help you with ORMS HP TRIM.
“RESOLV is an important resource for me. At the City of Beaverton, I am the first point of
contact for users who encounter difficulties with TRIM. I have only been in the job for two
months, and it is critical that I analyze past issues to improve future processes. Additionally,
it is helpful to see what issues regularly arise for other agencies. I believe one of the most ef-
fective ways to learn is from each other. Perhaps RESOLV can help me "break the ice" and
more easily network with users in other agencies. Issues that I've reviewed on RESOLV
make a great opening for discussion with colleagues from partner agencies.”
- Tyrene Bada, City of Beaverton