2. Gap Analysis – Today vs Tomorrow
Changing Customer Expectations
• Been there, done that
• Build vs Buy?
• Quality of Platform-Living up to Stewart Standards
• Understand the needs of the customer continuum
• Risk Management Mindset
• Fraud Mitigation
3. Underwriters Perspective – Baby Steps
Digital Improvements
• Security and Multifactor
Identification
• Audit Trail
• Knowledge Based
Authentication
• ID Validation
• Video
What
about
RoN?
4. Initial Vetting
Thorough Security Review
Completion of SIG
• Evaluate Risk Controls
• Cybersecurity Controls
• IT and Privacy
• Data Security
• Ease of Use
What
about
RoN?
5. Partnership Mentality
• Transparency
• Patience
• Customization
• Open to constructive criticism
and operational improvements
• Willing to integrate
• Skin in the game
• Accessible
What
about
RoN?
6. Futureproof
What
about
RoN?
• Commitment to ongoing innovation
• Thorough understanding of the
changing market participants
• Ease of use mindset
• Industry and legislative advocate