Davis_Patel_Ragan_Virtual_Summit_Final

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Nikin Patel

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Sticky&Addictive
DigitalWorkplaceTools
Sticky & Addictive Digital Workplace Tools

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Sticky & Addictive Digital Workplace Tools
Tina Davis & Nik Patel
June 28, 2016
Ragan Virtual Summit

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Digital Change Takes Time

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U.S. Labor Force by Generation, 1995 – 2015 (Pew Research Center)

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Current Consumer Digital Platforms

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Reflect

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First Step

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Comcast

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Give me More!

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Our people wanted mentors: we launched
the e-mentor program

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Real-Time
Collaboration

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Interactive Broadcasts Are Rich & Authentic
Frank, anonymous Q&A
Clear calls to action

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Employees Love Candid Dialog
Broadcast viewership broke records
Stopped complaining about volume of emails
Leaders perceived as more approachable

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What’s going on?

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Employees asked for an open space
to pitch ideas and innovate
We worked with tech teams to create a social
community, then an ideas portal
This is discretionary effort & ownership

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Results
15
ideas
4500
submitted
75
implemented
300,000
work hours saved

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Significant GAINS on employee survey scores:
Understanding of strategy
Trust in leadership
Open & honest communications
“I know what it takes to succeed here”
Outcomes

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Hundreds of ideas in production
Hundreds enrolled in e-mentor program
Big participation gains at volunteer events
Outcomes

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Questions

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