Power To The People


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Given at DIR Power to Purchase in Austin, Texas and Gov 2.0a Conference in OKC

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  • Phil With traditional means of communication, you are unaware of who receives your message.
  • Phil With web 2.0, you know who your audience is and you can even track how your initial message is continuing to spread.
  • Dustin When I first started looking at web 2.0, at first glance it looked like all of the changes I needed to implement were online. But overtime I quickly realized that there were many offline changes (CLICK) that I needed to implement.
  • Dustin
  • Power To The People

    1. 1. Power to the People:  Using Technology for Government/Citizen Interaction Dustin Haisler Twitter Handles @dustinhaisler, @cityofmanor, @manorlabs
    2. 2. MANOR TECHNOLOGY Just Four Years Ago....
    3. 3. in·no·va·tion <ul><li>– noun </li></ul><ul><li>1. something new or different introduced </li></ul><ul><li>2. the act of innovating; introduction of new things or methods. </li></ul>Internal or External?
    4. 4. Is The Crowd Wise? Flickr: mararie Yes , But They Need Direction
    5. 5. Current Government Innovation? http://www.jpb.com/pictures/ipm_cartoon_multi.jpg
    6. 6. Manor’s Innovation Process 1 2 3 4
    7. 7. The Platform www.ManorLabs.org
    8. 8. Step 1- Submit Idea 1 1 STAGE
    9. 9. Ideas Are Vetted By Users 1 Step 2- Idea Vetted By Participants STAGE
    10. 10. 2 Step 3- Reviewed By Department STAGE Is There Enough Information To Proceed? YES or NO
    11. 11. 3 STAGE Step 3- Reviewed By Innovation Committee
    12. 12. Ste 4 STAGE Step 4- Implemented or Aborted Flickr: camknows
    13. 13. Innovation Process Recap
    14. 14. What’s The Difference From Other Platforms?
    15. 15. Powered By Ideascale
    16. 16. Powered By Spigit
    17. 17. How Do You Make It Sustainable ? Answer: Game Mechanics
    18. 18. Be Rewarded For Participation Users Receive “Innobucks” For Participation (Which Can Be Traded In For Real Products)
    19. 19. How Are They Rewarded? <ul><li>Innobucks </li></ul><ul><ul><li>A virtual online currency that can be traded in for real tangible products and services from the Manor Labs storefront. </li></ul></ul><ul><li>Users receive Innobucks in various quantities depending upon the action they complete. </li></ul><ul><ul><li>For example: Users receive 5,000 Innobucks when submitting an idea for us to consider . </li></ul></ul>Twitter @manorlabs Web www.manorlabs.org
    20. 20. What Are Some Of The Tangible Benefits? <ul><li>$25 Gift Certificate To Restaurant </li></ul><ul><li>Ride-out With Chief of Police </li></ul><ul><li>Week Named In Your Honor </li></ul><ul><li>Be Mayor For A Day </li></ul>
    21. 21. Ranking <ul><li>Participants Are Also Ranked Based Upon Their Value To The System. </li></ul><ul><li>This ranking, which we call a “reputation,” is adjusted daily based on the other platform participants. </li></ul>
    22. 22. Leaderboards
    23. 23. What To Look For In A Platform? <ul><li>Graduated Idea Advancement (Idea Funnel) </li></ul><ul><li>Mechanism That Encourage Sustainability (Game-Mechanics) </li></ul><ul><li>Idea Management Component (Project Management System) </li></ul>
    24. 24. Sneak Peak At Version 2
    25. 25. Collaborative Element – Share Value
    26. 27. How Will Manor Labs Participate With OCW? <ul><li>Manor Labs will reward Individuals For Participating in OCW Courses (“X” Innobucks Per Course) </li></ul><ul><li>Manor Labs will create a Certificate Program to encourage Open Courseware participation. </li></ul><ul><li>Publish 10 OCW courses by May 2012 </li></ul><ul><ul><li>Examples: Urban Planning, Governmental Innovation, Persuasive Technology, etc. </li></ul></ul><ul><li>Encourage other agencies to focus on empowering citizens with open education. </li></ul>Twitter @manorlabs Web www.manorlabs.org
    27. 28. How Else Can This Be Applied?
    28. 29. Information Dissemination
    29. 30. Distributed 311
    30. 33. How To Start? Rethink How You Interact With Citizens
    31. 34. Traditional Means of Citizen Interaction CITY GOVERNMENT CITIZENS
    32. 35. Interaction With Web 2.0 Tools CITY GOVERNMENT CITIZENS
    33. 36. Web 2.0 Online Offline <ul><li>Social Networks </li></ul><ul><li>Open Data </li></ul><ul><li>Online Integration </li></ul><ul><li>Business Processes </li></ul><ul><li>Ways To Disseminate Data </li></ul><ul><li>Online/Offline Data Integration </li></ul>
    34. 37. Our Recommended Steps <ul><li>Step 1 - Change In Thought Process </li></ul><ul><ul><li>We Must Have An “Openness” To Being Open </li></ul></ul><ul><li>Step 2- Change In Offline Processes </li></ul><ul><ul><li>Evaluate & Change Existing Methods Of Dealing With Data </li></ul></ul><ul><li>Step 3- Change in Online Processes </li></ul><ul><ul><li>Focus On Web Presence & Accessibility </li></ul></ul><ul><li>Step 4- Adaptation (Never Ends!) </li></ul><ul><ul><li>Regular Review Of Technology Changes </li></ul></ul>
    35. 38. Why Pass Power To The People? Closing Thoughts
    36. 39. Any Questions? Thank You For Your Time <ul><li>Dustin Haisler, Assistant City Manager & CIO </li></ul><ul><li>(512) 272-5555 </li></ul><ul><li>[email_address] </li></ul>Text “ Haisler ” To 50500 For My Contact Information MANOR .GOVFRESH.COM