1. UNIT 4
Stress Management

2. STRESS IN WORK PLACE
 Demand - work load : eg : Sales of Porsche
Panamera
 Control - degree of impact
 Support - encouragement required
 Relationship - Cooperation
 Role - Positive
 Change - Org change , Mgmt Change

3. COUNSELLING
 Motivation
 Inspiration
 Positive/Optimistic

4. COUNSELLING SKILLS
 Empathy : Putting you legs in his shoes, be them.

5. BEING EMPATHETIC COMPONENTS
 Effective communication
 Strong imagination

6. EMPATHY VS SYMPATHY
 Empathy not a Sympathy

7. CHARISMA
 Its the aura/compelling attractiveness/charm
that can inspire other.

8. BEING CHARISMATIC
 Confident
 Optimistic
 Emotional Player
 Interesting & Interested
 Intelligent
 Attention

9. TACT & DIPLOMACY
 Tact : Skill & Sensitivity in dealing with difficult
issues.
 Diplomacy : Skill and tact in dealing with people.
Eg : Tactics to bowl slow ball against Mcullum.
Eg : Barak Obamas way of approach whilst visiting
India during January 2015.

10. PRE-REQUISITES FOR SUCCESSFUL TACT &
DIPLOMACY
 Attentive Listening
 Emotional intelligence - understanding the
emotion of you and others
 Show empathy
 Assertive - Confident
 Rapport - Harmonious relationship
 Polite

11. POLITENESS
 Say hello
 Time for small talk
 Please & Thank you;usage
 Praise & Congratulate
 Polite & Helpfull
 Use proper language & dress
 Listen attentively
 Apologise ,Avoid jargon

12. DECISION MAKING
 Best outcome from random.

13. MAKING QUICK DECISIONS
 Stay Calm
 Collect maximum info
 Weight Risk vs Gain
 Have backup plan
 Make choice

14. ANGER MANAGEMENT
 Think before speak
 Once calm, express desperation
 Take a time out - eg : ipl
 Identify possible solution
 Stick with "I" instead of "U" - relationship
 Use humour for easing tension - Forgive
 Relaxation - Eg:Yoga,Meditation
 Know when to seek help

15. LIFE IS ALL ABOUT KARMA ..
What goes around .. Comes around :)