Nicholas Paul Dean has over 15 years of experience as a motor vehicle master technician. He currently works as a master technician and assistant workshop controller at Marshall Jaguar in Peterborough, where he manages a team of five technicians. Dean has extensive training and professional development in vehicle servicing, repair, diagnostics and more. He has received several professional achievements and is currently ranked 6th in the country for the Jaguar Technician of the Year Programme.

1. Nicholas Paul Dean
A: 46B Bourne Road,Colsterworth,NG335JE
T: 07932 954 774
E: nickdean9884@hotmail.com
PROFILE
I am a motor vehicle master technician with over 15 years’ experience in the motor industry with continuous
professional development. My achievements have been recognised through a number of professional programmes
and I am continually striving to develop my skills in many areas. In addition to this role I am also an assistant
workshop controller, and I am responsible for managing a team of five technicians who have various levels of
experience. I am technically aware, self-motivated and I have been recognised for my aptitude to quickly deliver
results ina challenging environment, through effective communication anddedication.
PROFESSIONAL EXPERIENCE
Marshall Jaguar, Peterborough
MasterTechnician
August 2000 – Present
Summaryof role:
Liaising closelywith customers on a dailybasis providing advice both over the phone and in person on various queries
relating to their vehicle. Varied work experiences working on servicing, repairand maintenance of light vehicles and
as a result have gainedthe competencies to workon all types of vehicular work.
Part of my role as Master Technician to liaise daily with Jaguardealer technical support on complex fault, submitting
product quality reports on new vehicles and obtaining warranty prior approval through the JLR FRED system.
Warrantyjob card time ups coding (includingcustomer concerncode, condition code andcausal part, andclaiming ).
Training other technicians with latest realises’ of technology , and passing on valuable knowledge after attending
technical trainingcourses.
Beinga mentor for a first year apprentice, assisting with technical portfolio.
I am the fire officer for the PeterboroughJLR dealership, thisincludesweeklyfire alarmtests and annualfire drills.
Professionalachievements:
 Completed all courses in linewith Jaguar…
 2nd placerunner up in the Jaguar Technician of the Year Programme 2010
 Completion of the Jaguar Advanced Modern Apprenticeship TrainingProgramme
 Workingclosely with my head of business as partof a focus group for the Great Placeto Work Survey,
Implementing change within the serviceand parts department.
 Being part of a successful teamand year after year being in the top 95% on CLP and in the top 5
Jaguar dealerships throughoutthe UK.
 Currently 6th in the country for Jaguar Technician of the Year Programme 2015
Responsibilities:
 Diagnosingelectrical faults usingthe latestdiagnostic machine
 Warranty write ups and job card time ups

2. Nicholas Paul Dean • 07932 954 774 • nickdean9884@hotmail.com Page 2
 Technical reports to DTS
 Pre delivery inspections and assessments
 Servicingand repairs
 Customer roads tests
 Assistingother technicians with complex faults
SUMMARYOF EDUCATION
December 2015 : Jaguar XE Diagnostics
November 2015 : Achieving excellencein workshop control
October 2015 : Customer facing
June 2015 : XE Technical introduction
May 2015 : Air conditioningand Climatecontrol R134a and F Gas
November 2013 : Diesel engine management systems
October 2013 : Level 4 Master Skills
November 2012 : Security systems
July 2012: Jaguar safety systems
April 2012:Jaguar infotainment
December 2011: Jaguar Level 4 Master Technician
September 2011: Introduction to Jaguar 2012 Model Year Update
August 2010: Jaguar technician of the year finalist
January 2010: Introduction to X351
September 2009: Jaguar Level 4 Electrics
April 2008: Jaguar Level 4 Master Technician
November 2006: Jaguar Level 3 Diagnostic Technician Award
September 2006: Jaguar 5.0 litreV8 and Super-Charged
April 2006: Jaguar Level 3 Electrics
September 2005: The Institute Of The Motor Industry- Jaguar Diesel Engines Programme
September 2005: Jaguar Academy Diploma - V6 Twin Turbo Jaguar Diesel Engines- 82% Attainment Level
April 2005: Mac DrivingExcellence- Defensive DrivingCourse
November 2004: Jaguar Academy Diploma- in Advanced World Diagnostic System User
September 2004: Jaguar Academy- Completion of Jaguar Advanced Modern Apprenticeship Programme
March 2004: Automotive Skills- VehicleMaintenanceand Repair Light Vehicle Advanced Modern
Apprenticeship
November 2003: City & Guilds NVQ Level 3- VehicleMaintenance and Repair
November 2003: City & Guilds NVQ Level 2- Wider Key Skillsin ProblemSolving
November 2003: City & Guilds NVQ Level 2- Wider Key Skillsin Workingwith Others

3. Nicholas Paul Dean • 07932 954 774 • nickdean9884@hotmail.com Page 3
November 2003: City & Guilds NVQ Level 2- Wider Key Skillsin ImprovingOwn Learning and Performance
November 2003: City & Guilds NVQ Level 3- VehicleMaintenance and Repair (Light Vehicles)
August 2003: Jaguar Academy Diploma - WorldwideDiagnostic SystemUser
July 2003: Learn Direct- 5S Workbooks
November 2002: Jaguar Dealer Competency Development- Completion of 2nd Year Jaguar Advanced
Modern Apprenticeship
April 2001: Jaguar Multimedia Certificate- Electrical for Beginners
2000 – 2001
Peterborough Regional College, Park Crescent, Peterborough, Cambridgeshire, PE1 4DZ
1stYear Modern Apprenticeship - Light Vehicle Motor Maintenance
1995 – 2000
The Deepings School,Deeping St. James, Park Rd, Peterborough PE6 8NF
10 GCSE’s achieved
REFERENCES
References availableupon request