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dineo ngake cv
- 1. CURRICULUM VITAE OF DINEO CORA NGAKE PERSONAL DETAILS SURNAME NGAKE NAMES DINEO CORA RESIDENTIAL ADDRESS 14495/4 BLACK BARK STR PROTEA GLEN EXT 7 SOWETO 1818 IDENTITY NUMBER 8904230947082 CELLPHONE NUMBER 0611132646 TELEPHONE NUMBER 0112111754 GENDER FEMALE NATIONALITY SOUTH AFRICAN MARITAL STATUS MARRIED LANGUAGES ENGLISH, SOUTH SOTHO, ZULU, XHOSA, SETSWANA AND SEPEDI HEALTH EXCELLENT EMAIL dineo.ngake@standardbank.co.za EDUCATIONAL QUALIFICATIONS
- 2. LAST SCHOOL ATTENDED METROPOLITAN COLLEGE HIGHEST GRADE PASSED GRADE 12 SUBJECTS PASSED ENGLISH AFRIKAANS BIOLOGY MATHS PHYSICAL SCIENCE GEOGRAPHY YEAR 2006 TERTIARY QUALIFICATION NAME OF INSTITUTION RIMS INFORMAGE GROUP QUALIFICATION CALL CENTRE AGENT MODULES PASSED INBOUND, OUTBOUND CALL CENTRE AND COMPUTER LITERACY DURATION 3 MONTHS YEAR COMPLETED 2008 NAME OF INSTITUTION MILPARK BUSINESS SCHOOL QUALIFICATION HIGHER CERTIFCATE OF INSURANCE - NQ LEVEL 5 MODULES PASSES STILL STUDYING DURATION 12 MONTHS YEAR COMPLETED STILL STUDYING CERTIFICATES NAME OF INSTITUTION – STANDARD BANK
- 3. COURSE – WHITE BELT CERTIFICATE YEAR COMPLETED – 2011 NAME OF INSTITUTION – MOONSTONE (STANDARD BANK) COURSE – REGULATORY EXAMINATION (RE 1) YEAR COMPLETED – 2012 WORK EXPERIENCE COMPANY NAME DIRECT CHANNEL HOLDINGS POSITION HELD CALL CENTRE AGENT DURATION 1 YEAR, 8 MONTHS YEAR APRIL 2008 – DECEMBER 2009 REASON FOR LEAVING GOT A JOB STANDARD BANK DUTIES TARGET: 100 CALLS PER DAY, COLD CALLS, SELLING INSURANCE (HOSPITAL CASH PLANS, FUNERAL PLANS) FOR SANLAM,AIG etc. UP-SELLING, AND ASSISTING WITH CLIENTS QUERIES. COMPANY NAME STANDARD BANK POSITION HELD DATA CAPTURER DURATION 1 YEAR, 8 MONTHS YEAR JANUARY 2010 – SEPTEMBER 2011 REASON FOR LEAVING MATERNITY LEAVE DUTIES CHECK 250 APPLICATIONS (CREDIT CARDS AND GARAGE CARDS) IF THEY WERE CAPTURED CORRECTLY, SEND REROUTES IF THE CARDS ARE DELIVERED TO THE INCORRECT BRANCH. SHRED CARDS IF THEY ARE CAPTURED INCORRETLY – USING JAVA/CPS/BDS SYSTEM COMPANY NAME STANDARD BANK
- 4. POSITION CALL CENTRE AGENT (PERMANENT POSITION FROM OCTOBER 2012 ) DURATION 1 YEAR, 8 MONTHS YEAR OCTOBER 2012 – JUNE 2014 DUTIES ACKNOWLEDGE THE CUSTOMERS QUERY, AMENDING THEIR DETAILS AS PER REQUEST, GIVING EXCELLENT CUSTOMER SERVICE, CHECKING POLICY STATUS AND ADVISING THE CUSTOMER ACCORDINGLY WITH EMPATHY – USING MAVEN/FILENET SYSTEM. COMPANY NAME STANDARD BANK POSITION HELD CALL CENTRE AGENT DURATION 9 MONTHS YEAR JULY 2014 – TO DATE DUTIES ASSISTING CLIENTS IN AMENDING HOME OWNERS COMPREHENSIV COVER, LIASING WITH HOMELOANS FOR CERTAIN QUERIES,ADVISNG CLIENTS AS PER THE POLICY WORDING, COMPLETING ADMIN WORK - AMENDMENTS, SENDING POLICY SCHEDULE, RETENTION, DOING REFUNDS – OVER INSURANCE,BOND CLOSED. USING - CUSTOMER 1ST, MAVEN, OS2 ,SYSTEMS. REFERENCES COMPANY DIRECT CHANNEL HOLDINGS LOCATION RANDBURG CONTACT PERSON MR MALAKI MOLAWA POSITION HR MANAGER TELEPHONE NUMBER 0798763017 COMPANY SOUTH AFRICAN AIRWAYS LOCATION JOHANNESBURG
- 5. CONTACT PERSON MISS HALIEO MAHOLE POSITION TEAM LEADER TELEPHONE NUMBER 0827022847 COMPANY STANDARD BANK LOCATION CONSTANTIA KLOOF CONTACT PERSON MRS FRANCINA MSOMI POSITION TEAM LEADER TELEPHONE NUMBER 0827457996/0118586133 COMPANY STANDARD BANK LOCATION CONSTANTIA KLOOF CONTACT PERSON MRS DINGASE LUNGU POSITION MANAGER TELEPHONE NUMBER 0118586041 BRIEF PERSONAL TRAINTS COMPUTER LITERACY EXCELLENT CUSTOMER SERVICE SKILLS ACHIEVER AND VERY AMBITIOUS FAST LEARNER AND I ENJOY ANY CHALLENGE I AM EXTREMELY TRUSTWORTHY AND HONEST PUNCTUALITY, DELIGENCE, TEAM PLAYER AND ACCURACY TAKES PRIORITY AS WELL AS USING MY OWN INITIATIVE
- 6. MOTIVATIONAL LETTER I AM SOMEONE WHO IS ENTHUSIASTIC. I ALWAYS WISH TO REACH MY DESTINY. I SIT DOWN AND PRIORITISE THINGS SO AS TO REACH MY GOALS. CHALLENGES ARE LIKE STEPPING STONES IN MY LIFE. THE CONFIDENCE I HAVE DEFINITELY PUSHES ME THROUGH TO MY GOALS. I ACKNOWLEDGE EXCELLENCE AS THE STANDARD OF LIFE. EXCELLENCE IS AN ATTITUDE. SACRIFICING THE QUALITY OF THE JOB I AM DOING IS OUT QUESTION, AND WILL ALWAYS GO AN EXTRA MILE TO HAVE SATIFACTION WITH MY JOB. I AM EMPOWERED TO SUCCEED, AND I ENCOURAGE OTHERS TO BE SUCCESSFUL AT ALL THE TIMES. I USUALLY PURSUE SUCCESS WITH THE STRATEGIES I HAVE GOT, SO THAT I COULD SEE IT MATERIALISING IN MY LIFE. I POSSESS THE SKILLS AND TALENT TO ACHIEVE THE SUCCESS. I AM SOMEONE WHO HAS ELIMINATED ALL THE NEGATIVE AND TOXIC PROGRAMMING. I DO NOT BELIEVE IN TRYING BUT IN DOING SOMETHING PERFECTLY AND BEST. I AM ALWAYS OPTIMISTIC WITH WHAT I AM DOING AS WELL AS MY LIFE.