2. HOME: 031 402 1783 CELL: 084 033 7092 E-MAIL : sharlene.kisten6@gmail.com
ADDRESS: BLK 22, FL 35, SUNSET MANOR, WOODHURST, CHATSWORTH, 4092
PERSONAL DETAILS
SURNAME - KISTEN
FIRST NAMES - SHARLENE
IDENTITY NUMBER - 7503150168082
DATE OF BIRTH - 15 MARCH 1975
GENDER - FEMALE
MARITAL STATUS - MARRIED
DEPENDENTS - THREE
RACE - INDIAN
RELIGION - CHRISTIAN
NATIONALITY - SOUTH AFRICAN
LANGUAGE - ENGLISH
DRIVERS LICENCE - YES
OWN VEHICLE - YES
NOTICE PERIOD - 7 DAYS
RESIDENTIAL AREA - CHATSWORTH
HOBBIES - READING, SOCIALISING, CHURCH ACTIVITIES
HIGH SCHOOL QUALIFICATION
HIGHEST STANDARD PASSED - MATRIC
INSITIUTION - NEW WEST SECONDARY SCHOOL
YEAR - 1992
SUBJECTS - ENGLISH, AFRIKAANS, ACCOUNTING, BIOLOGY,
Page | 2
3. GOEGRAPHY, SPEECH AND DRAMA
EMPLOYMENT HISTORY
COMPANY - FRAME MANCHESTER MANUFACTERERS
POSITION - FRONT DESK RECEPTION/ SWITCHBOARD OPERATOR
PERIOD - 19 OCTOBER 2014 …. TO DATE
DUTIES
MANAGE A SWITCHBOARD WITH +- 90 EXTENSIONS. ENSURE BOARDROOM ALWAYS AVAILABLE FOR
MEETINGS. ENSURE TEA AND COFFEE SERVED AT CERTAIN MEETINGS. WELCOME GUESTS AND DIRECT THEM
ACCORDINGLY. ALL ADMINISTRATIVE AND CLERICAL RESPONSIBILITIES.
REASON FOR SEEKING EMPLOYMENT - LOOKING FOR SOMETHING CHALLENGING, PERMANENT & SECURE.
COMPANY - DISCOVERY
POSITION - PROFFESSIONAL SECRETARY
PERIOD - 01ST
JUNE 2009 TO 30th
SEPTEMBER 2014
DUTIES
MANAGEMENT OF BROKER’S DIARY, EFFICIENTLY RUNNING ENTIRE OFFICE, RECEPTION AND
SWITCHBOARD OPERATION,TRAVEL , ARRANGEMENTS / HOLIDAY BOOKINGS, MAINTAIN PROFESSIONAL
ADMINISTRATION, COLD CALLING,PROVIDING FAST AND EFFICIENT FEEDBACK, TO CLIENTS AND TO AND
FROM DISCOVERY, POLICY CANCELLATIONS ON CLIENT’S BEHALF, COMPLETE AMINISTRATION OF
BROKER’S OFFICE, FILING OF ALL DOCUMENTS, DATA CAPTURE, SCANNING, PHOTO COPY, PRINTING,
ATTEND, RESPOND, REPLY TO ALL E-MAILS, ASSISTANCE WITH CUSTOMER QUERIES, MANAGEMENT OF
CASH FLOW, I AM PEOPLE FOCUSED, I HAVE A HIGH LEVEL OF STRESS TOLERANCE, I HAVE EXCEPTIONAL
PROBLEM SOLVING, ABILITY & DECISION MAKING, I AM SERVICE ORIENTATED, I HAVE GOOD LEADERSHIP
AND INTERPERSONAL SKILLS, I AM COMPUTER LITERATE, ENSURE OFFICE IS ALWAYS PROPERLY KEPT,
TELESALES, MAKE SURE ADMIN IS CONTROLLED, EXCELLENTLY AT ANY GIVEN TIME ENSURE ALL RECORD
KEEPING IS SAFE AND CONFIDENT, RECORD KEEPING MUST BE CONFIDENTIAL, COMPLETE FOLLOW UP
ON CASES FROM SUBMISSION TO ACCEPTANCE, LIASING WITH DISCOVERY MANGEMENT, REGARDING
PROGRESS OF OUR CASES, LIASING WITH CLIENTS AND PROVIDING, PROMPT FEEDBACK & PROCESSING
CLAIMS, FROM RECEIVING THE CLAIM REQUEST, TO MANAGING PAYOUT FROM BEGINNING TO END,
GATHERING ALL NECESSARY DOCUMENTATION FROM THE CLIENT TO THE SUPPORTING DOCUMENTS
NEEDED BY THE COMPANY WE CLAIMING FROM, UP TO DATE FOLLOWUPS ON CLAIM STATUS FROM THE
CLIENT TO THE COMPANY, PROPER FEEDBACK TO CLIENT ENSURING NO SETBACKS WITH CLAIM
APPLICATION, MY TRACKING AND FOLLOW UPS ARE OUTSTANDING AND I HAVE RECEIVED EXCEPTIONAL
COMMENTS AND GIFTS FROM OUR CLIENTS, ENSURING CLIENTS HAD ALL MEDICALS REQUSTED TO
RECEIVE COVER FROM DISCOVERY, CREATING AND SECURING THAT ALL CLIENTS INFORMATION IS TRUE,
CORRECT AND ACCURATE MAKING IT EASY ACCESSIBLE FOR OUTSTANDING REQUIREMENTS.
REASONS FOR SEEKING EMPLOYMENT - I WANT A BETTER SALARY, BENEFITS & SECURITY
Page | 3
4. HIGHER GOALS AND PROSPECTS
COMPANY - SHARLEE PRINTING
POSITION - ADMINISTRATION.
PERIOD - 1ST
MARCH 2006 TO 31ST
MAY 2009
DUTIES
COMPLETE ADMINISTRATION, COLD CALLING, TELMARKETING, BANKING , WAGE AND PAY, SCHEDULING
OF APPOINTMENTS, DVD PRINT LAYOUT ASSISTANCE, ORDERING OF TONERS, INK CARTRIDGES, DVD
CASTINGS, DVD’s, CD’s, PURCHASING OF ALL STOCK, STOCK CONTROL OF CARDBOARDS, COLOUR PAPER,
STATIONERY, CLERICAL AND GENERAL ACCOUNT, BOOK KEEPING.
REASON FOR LEAVING - FLUCTUATION IN BUSINESS, PROFITS CHANGED
DIFFERENCE IN PRODUCTION OF BUSINESS
COMPANY - CALLCONNECT SOLUTIONS
POSITION - ADMINISTRATION CLERK.
PERIOD - 17TH
MAY 2004 TO 28TH
FEBRUARY 2006
DUTIES
SWITCH BOARD OPERATOR, TELESALES, BANKING, TYPING CORRESPONDENCE, MAINTENANCE OF OFFICE
EQUIPMENT, ORDER OF OFFICE NEEDS, STATIONERY, FURNITURE, BEVERAGES, DETERGENTS, STOCK
CONTROL, CONTROL OF PETTY CASH AND CASH BOOK, TRANSPORTED DOCUMENTS VIA FRIEGHT
SERVICES, CONTROLED STANDBY TECHNICIANS, HANDELED CUSTOMER QUERIES, ENSURED RENT WAS
PAID BY OFFICE TENANTS & BILLS WATER/ELECTRICITY WERE COUNTED FOR CORRECTLY, GENERAL
UPKEEPING OF THE BUILDING & MAINTENANCE OF THE YARD, FILING, PHOTO COPY, SCANNING, DATA
CAPTURE, ATTEND AND RESPOND TO E-MAILS, APPOINTMENTS, ADVERTISMENTS, CUSTOMER SERVICE,
RECEIVED AND DISPATCHED GOODS, ENSURED SALES REPS WENT OUT TO ALL, ADMINISTERED AREAS,
RECORDED & FORWARDED ALL MESSAGES
REASON FOR LEAVING - STARTED OWN BUSINESS
COMPANY - ADVANCED GLASS WORKS
POSITION - INTERNAL SALES POSITION/ACCOUNTS CLERK
PERIOD - 17TH
JUNE 2002 TO 15TH
MAY 2004
DUTIES
COUNTER SALES, DATA CAPTURE, STOCK CONTROL, HANDLED CUSTOMER QUERIES, OPERATED
THE SWITCH BOARD, REGULAR BANKING, MANAGEMENT OF CASH FLOW, TELLER/CASHIER,
Page | 4
5. RECIEVE ORDERS, FOLLOW UP ON PROCEDURES OF PROCESSING IN THE FACTORY UNTIL,
ITEMS WERE COMPLETED AND DESPATCH WAS FINALISED
REASON FOR LEAVING - LOOKING SOMETHING MORE
CHALLENGING AND PROSPEROUS.
ACCREDITATION
MATRIC TESTIMONIAL
DISCOVERY ADMIN ACADEMY CERTIFICATE FOR SOFT SKILLS
DISCOVERY ADMIN ACADEMY CERTIFICATE FOR DISCOVERY CARD & VITALITY
DISCOVERY ADMIN ACADEMY CERTIFICATE FOR HEALTH
DISCOVERY ADMIN ACADEMY CERTIFICATE FOR INVEST
DISCOVERY ADMIN ACADEMY CERTIFICATE FOR LIFE
SPOTLIGHT CERTIFICATION FOR CLIENT RELATIONSHIP & DATA MANAGEMENT, FINANCIAL NEEDS ANALYSIS &
CALCULATIONS
CALLCONNECT REFERAL LETTER
AIREQUIP REFERAL LETTER
Page | 5
6. RECIEVE ORDERS, FOLLOW UP ON PROCEDURES OF PROCESSING IN THE FACTORY UNTIL,
ITEMS WERE COMPLETED AND DESPATCH WAS FINALISED
REASON FOR LEAVING - LOOKING SOMETHING MORE
CHALLENGING AND PROSPEROUS.
ACCREDITATION
MATRIC TESTIMONIAL
DISCOVERY ADMIN ACADEMY CERTIFICATE FOR SOFT SKILLS
DISCOVERY ADMIN ACADEMY CERTIFICATE FOR DISCOVERY CARD & VITALITY
DISCOVERY ADMIN ACADEMY CERTIFICATE FOR HEALTH
DISCOVERY ADMIN ACADEMY CERTIFICATE FOR INVEST
DISCOVERY ADMIN ACADEMY CERTIFICATE FOR LIFE
SPOTLIGHT CERTIFICATION FOR CLIENT RELATIONSHIP & DATA MANAGEMENT, FINANCIAL NEEDS ANALYSIS &
CALCULATIONS
CALLCONNECT REFERAL LETTER
AIREQUIP REFERAL LETTER
Page | 5
