Next Jump Culture Deck

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Want insights on how to build a great corporate culture? Charlie Kim shares Next Jump's 2014 Culture Deck. As a teaching organization, we look to share our best practices and help other organizations learn from our experience and mistakes. We've found that teaching is the highest standard to hold yourself to- as you teach you learn even more about yourself while also helping others. At the core of the deck Charlie discusses our approach to culture: BETTER ME + BETTER YOU = BETTER US

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  • This is awesome, are there internship opportunities at Next Jump? Sorry for my lack of information, I just found out about Next Jump from a TEDTALKS Video. But I am very interested in joining an environment like this, if not build my own. I believe that every single person is an entrepreneur. At some point in life, we all have to tap into that side of ourselves.
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Next Jump Culture Deck

  1. 1. WHAT DRIVES SUCCESS? insights & lessons from a 20 yr old startup + 100+ thought-leaders NxJ CULTURE Deck 2014 March 3, 2014 twitter: @charlieykim BETTER me + you = us
  2. 2. PRESCHOOL: Leadership Lessons for Business “..more lessons on importance of rituals, character development…overall growth in people” 2
  3. 3. RAISING CHILDREN = BEST CRUCIBLE FOR BUSINESS you care ST + LT 3
  4. 4. this talk is about…  TOOLS  TO ACTION INSPIRE thought leaders implementation leaders 4
  5. 5. CONTEXT: IT’S A NEW ECONOMY yet most companies operate in outdated ways AGRICULTURE ECONOMY MANUFACTURING ECONOMY INFORMATION ECONOMY Land was the most valuable asset Machines were the most valuable asset People are another form of machine Human capital is the most valuable asset LAND PRODUCTS & MACHINES PEOPLE FIRST FIRST FIRST 5
  6. 6. INTERNET & MOBILE ENGINEERS forced to innovate to attract & retain talent 6
  7. 7. Attracting & Retaining Engineers  ATTRACTING TOP 1% MIT, CORNELL, CMU, GT  RETENTION 2 YRS 40% TURNOVER  ~1% LAST 2 YEARS 7
  8. 8. HIRING what we learned, start with right mindset STUDENTS  RESPONSIBLE  GROWING  GRATEFUL Failing EXPERT  VICTIM  KNOW-IT-ALL  ENTITLED Humility 8
  9. 9. INVESTMENT in LOSS good failing = experience Dr. Jim Loehr (Founder Human Performance Institute) 50% of the work is with parents …most of the problems are because of the parents. Kiss of death when you win too much as a child – get exaggerated view of yourself. Sense of entitlement. Winning can extinguish their drive, lose confidence. Parents who just left them alone..they don’t choke as much because they don’t worry about losing. What kids really want is your favor. 9
  10. 10. NEXT JUMP GOALS why we do the things we do GOAL: NEXT JUMP BUILD A TOP10 GLOBAL TECH COMPANY AUDACIOUS GOAL: THE NEXT JUMP PROJECT CHANGE THE WORLD… BY CHANGING WORKPLACE CULTURE 10
  11. 11. ARE YOU A ZOMBIE? not alive, not dead NOT ENGAGED: self, family, friends, work 11
  12. 12. WHEN YOU ARE AT YOUR BEST…You feel   YOU’RE GROWING DEPRESSED   GOOD AT SOMETHING  USELESS  TRUSTED ALONE   SENSE OF PURPOSE MEANING OF LIFE?   ALIVE DEAD 12
  13. 13. HOW WE OPERATE all the research backs this up Winning Process Outcome GROWTH + PURPOSE = TRUE WEALTH constant improvement of oneself higher purpose of helping others BETTER me + BETTER you = long-term sustained happiness BETTER us BETTER me + you = us 13
  14. 14. OXYGEN MASK selfish before selfless  You must take care of yourself  Before you can take care of others   14
  15. 15. OVER 50 PROGRAMS focused on BETTER me + BETTER you BETTER me NxJ University CEO Talks Fitness + Nutrition BETTER you OO.com Reflections FastTrack Project Padawan 10xFactor Vendor Appreciation Day Forgotten Ones NxJ Avengers Love Day NxJ Hackathon 15
  16. 16. BETTER me 16
  17. 17. TIMELINE of BUILDING SAFETY we operate best when we feel safe 1994 2000 2002 2006 2008 TODAY 2012 NxJ Founded: College Coupon Books Grew to 150 NxJumpers Hiring Process Survived Dot Com Bust: 4 NxJumpers Started OPEN BOOK POLICY Monday Staff Meetings: We share weekly financials We share quarterly board updates FIRING Hiring Improvement: Fired Brilliant Jerks NO FIRING POLICY @NextJump we don’t fire you We coach you Unexpected Outcomes:  Everyone hires more carefully  Vulnerability: self development  Risk-Taking: ability to innovate (& fail) 17
  18. 18. EXERCISE: healthier employees perform better 18
  19. 19. NUTRITION: to increase energy levels START WITH BREAKFAST The Healthy Way to Start the Day We’re sure you’ve heard it before: breakfast is the most important meal of the day. A daily dose sharpens the mind, keeps energy high, and maintains body weight. But that isn’t all. After fasting all evening, “breaking the fast” helps reload low energy stores, which is the only fuel upon which the brain can function. LUNCH: WORKOUT 1st Incentivizing workouts with Healthy Lunch “Workout with Us on Your Lunch Hour, We Provide a Healthy Meal.” We believe in the power of exercise so deeply, that we try to find any which way to get our gang working out for more energy. Thus came about how we incentivize exercise via healthy lunch offerings as a means to help our people workout. IT’S DINNER TIME Our Family Eats Together Families get together and dine together. Dinner time became much more than a “grab and go.” We developed Next Jump family – our family at work. Not only did we solve for the break in focus – we gained better development of camaraderie and friendships.
  20. 20. FITNESS RESULTS: workout 2x week Total Workouts To Date 90% 2x per week 1600  1400 Use DATA  Recognition 1200 Programs 1000  TeamPlay + 800   Top People Leaderboard On-Site Gyms Total Focus 600 400 200 5% 2x per week Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 0 2008 2009 2010 2011 2012 20
  21. 21. Letters from Parents of NxJumpers… The fitness center, nutritionist, classes and competition form a comprehensive, impressive program. We know the program is working. My son is twice the man he used to be. – Mom of NxJumper 21
  22. 22. CEOTalks Monthly speaker series to educate and inspire 22
  23. 23. MENTORSHIP - TP: Talking Partners daily co-mentoring program How It Works MEET Daily Ritual: eating breakfast together every morning (consistency) VENT Toxins: get them out; home & work stuff WORK Expectations: push each other for greatness 23
  24. 24. BETTER you 24
  25. 25. CFAC: code-for-a-cause Engineers spend 2 consecutive weeks of time per year helping non-profits in need 25
  26. 26. Adopt A Non-Profit “What if every for-profit business adopted a worthy nonprofit business to share office space with, share their business prowess, help mentor employees, and share some resources? Imagine having thousands of businesses magnify the impact of smart charities. Now that would be a revolution!” – Will Marre (co-founder Covey Leadership) 26
  27. 27. TOP10 Recognition: “Who helped you succeed the most?” Top10 Award Celebrate the linemen that helped you succeed, not the quarterbacks 27
  28. 28. MSD: random acts of kindness 2x per week gamified by teams Make Someone’s Day How would you treat someone if it was their last day on Earth? 28
  29. 29. Former NxJumper: Mike Walters Story 29
  30. 30. On our walls… 30
  31. 31. What should I do…  TOOLS  TO ACTION INSPIRE thought leaders implementation leaders 31
  32. 32. One made hall of fame, other didn’t..difference was PRACTICE OUTCOME FOCUSED WINNING PROCESS “I’m good enough. I don’t need to practice.” “If you want to be great, you have to fall in love with the process, the hard work of practice.” 32
  33. 33. 3 LEVELS OF IMPLEMENTATION most people don’t know how to do it LEVEL 0 LEVEL 1 LEVEL 2 LEVEL 3 DON’T CARE LOST EARLY ENLIGHTENED DON’T KNOW HOW BUT TRYING BUT NOT REPEATABLE CONVICTION Check off the box Experimenting And Failing Intensity Solutions Consistency Solutions [1x quarter/yr/ever] [daily/weekly/mthly] CULTURE defined by: 1x programs CULTURE defined by: rituals Bare minimums Someone else’s list “Tell me what to do” CULTURE defined by: perks & benefits CULTURE defined by: social activities 33
  34. 34. INSIGHTS from 5 CO-MENTORS key lessons we applied SIMON SINEK JIM LOEHR JOSH WAITZKIN ADAM GRANT NANCY SCHULMAN 34
  35. 35. BETTER me 35
  36. 36. SAFE ZONES Simon Sinek (Author of Start With Why & Leaders Eat Last, #2 TED TALK) Human beings operate at their best within a circle of safety. When they are fighting the dangers inside they are unable to fight the dangers outside. 36
  37. 37. SAFETY where we operate best IS NOT IS 37
  38. 38. STRESS is the only way you GROW Jim Loehr (Coach to world-class tennis, golf, NFL, NBA, Olympic athletes, top CEOs, FBI SWAT, any elite performer) Everybody is looking for zones that are stress free b/c belief is that’s where life is best. This leads to complacency, death chant to your life, muscles atrophy and you become a mental and emotional wimp. STRESS is the only way you grow. Chronic stress is what leads to burnout. STRESS RECOVERY 38
  39. 39. GROWING stress is our friend, stress is how we grow IS NOT IS 39
  40. 40. STRENGTHEN YOUR CHARACTER just like muscles, otherwise they atrophy Jim Loehr (Coach to world-class tennis, golf, NFL, NBA, Olympic athletes, top CEOs, FBI SWAT, any elite performer) Character is a muscle. It can be exercised and strengthened. 40
  41. 41. CHARACTER IMBALANCE poor judgment occurs under pressure ARROGANCE INSECURITY Confidence w/out humility = hubris Humility by itself w/out counterbalancing muscle of confidence CONFIDENCE HUMILITY HUMILITY CONFIDENCE 41
  42. 42. The Matador Walk You is You 42
  43. 43. SET UP YOUR PRACTICE GROUND You is You [PRACTICE GROUND] To Gain Field Experience HOME CULTURE [GET BETTER RESULTS] Byproduct REVENUE 43
  44. 44. UPGRADE IN LEVELS Josh Waitzkin (#1 Chess Player + #1 Martial Artists in the World) Growth occurs in levels however, you do worse before you get better. Our repeated thematic errors are never technical, they are psychological emotional errors. 44
  45. 45. GROWING IN LEVELS many repeat the same levels over and over IS NOT IS 45
  46. 46. NAYAN: practice building confidence trust yourself, build your own voice  REVENUE Owner: eCommerce Homepage  CULTURE Owner: Reflections [2x/mth]  HOME Owner: Restaurant Selection w/ Wife 46
  47. 47. BETTER you 47
  48. 48. GIVING in a sustainable long-term way Adam Grant (Wharton Professor, Author of Best Seller Give & Take) The most successful people are Givers however they are balanced in Give & Take in the long run. The most unsuccessful people are Givers who are imbalanced in their Give & Take. GIVERS Matchers Takers givers 48
  49. 49. SUSTAINABLE GIVING it’s not charity, it’s fulfillment IS NOT IS 49
  50. 50. Adopt A Non-Profit “People often ask our CEO what benefits do you see from all your giving back initiatives? Are employees encouraged to use weekends and evenings or is it really part of their job? For me, I went from quitting to the most engaged I have been at work and leave every day a happier more fulfilled person.” - Crystal, Adopt a Non-Profit Captain 50
  51. 51. RITUALS, ROUTINES, BEHAVIORIAL CHANGE Nancy Schulman (Head of Avenues Early Learning Preschool, former 92 St. Y Head of Preschool) They may not like you at the moment, but love you in the long run. Establish routines, be consistent. [Learning to Spell Example] INTENSITY CONSISTENCY 51
  52. 52. CONSISTENCY vs INTENSITY this is how human beings grow, change, learn IS NOT IS 52
  53. 53. IN PRACTICE INTENSITY  EXERCISE  MENTORSHIP  GIVING  NUTRITION 3-DAY LIQUID DIET 2-HOUR RUN QUARTERLY OR ANNUAL MEETING IN THE HOLIDAYS CONSISTENCY  EXERCISE  MENTORSHIP  GIVING  NUTRITION EAT BREAKFAST DAILY 30 MIN 2X/WEEK DAILY TP: MEET VENT WORK MSD 2X/WEEK 53
  54. 54. PRACTICE = when it doesn’t matter must be like breathing [Billy the Kid] 54
  55. 55. BETTER ME + BETTER YOU = BETTER US 5 keys to unlocking long-term sustained success: IS IS NOT 55
  56. 56. THE KEY INSIGHT… Dr. Jim Loehr (Founder Human Performance Institute) No change in people = No change in the business. Transformational change in people = Transformational change in the business. 56
  57. 57. OUR RESULTS THUS FAR… ATTRACT & RETAIN PEOPLE REVENUE Turnover went from 40% to 1% I LOVE not LIKE my Job: 20% to 90% 25% CAGR over last 5 years to 113% YoY Still accelerating… AWARDS & CASE STUDIES 57
  58. 58. DEFINE SUCCESS BETTER not in revenue, profits, share price, size of company 58
  59. 59. STORY OF MY FATHER source of my inspiration To do the LITTLE THINGS that allow others to do the GREAT THINGS they are MEANT TO DO 59
  60. 60. Why we exist… 60
  61. 61. AS OF: March 3, 2014 THIS IS OUR CURRENT BEST THINKING OF BUILDING A TEACHING ORGANIZATION We are actively experimenting & learning 61
  62. 62. Change this phrase: "When I have enough for myself, then I will give to others." To: "I have so much more than most people, my cup overfloweth onto others less fortunate.” Thank You Questions/Reactions/Feedback: twitter: @charlieykim BETTER me + you = us

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