Cisco Connect 2018 Philippines

1. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

2. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Rethink, Redesign, Realign: Culture of
Collaboration for Tomorrow’s Workplace
Fay September E. Ocampo
Head of Enterprise Voice and Managed IT, PLDT

3. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Then Now

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Smart Mobile
Devices
Wearable
Technology
Jam-packed
App stores
Consumer World TECH-nology
Game Changing Economy

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CISCO CONNECT 2018 . IT’S ALL YOU
v Rapid upgrades of devices and business applications.
The legacy baggage of operating systems and applications that
must be updated or replaced in-sync to move to new versions
and only becomes exacerbated and unmanageable over time
until new models are adopted.
v Search that works. Most enterprises have slow internal
search capabilities. As a result, employees take far too long to
find things, and search sessions often fail outright, despite the
enormous IT investments in capturing and storing corporate data.
v Social, chat, and rich media tools to communicate.
BYOD and collaboration tools are now the norm in the consumer
world. So is ready access to easy-to-use video calling, often
multi-point is expected in the enterprise.
v Applications that are easy to use and 'consumerized'.
Most enterprise-class products, while they often by necessity
must be more complex their consumer counterparts, don't
operate in a very competitive internal environment.
v Easy new digital ways to buy and pay for things. There really
is no analog for Paypal or Square for the workplace, and most are rarely
usable for businesses purposes. Requisitions and corporate credit cards
still rule the day, despite looking increasingly very outdated.
v Ability to use the digital channels, apps, and devices of
preference to communicate and officially conduct work. In
the enterprise, a very few pre-selected tools and channels are provided,
regardless if they are suitable or good for the job. This is true not only
for employee communication, but especially for customers.
v Zero artificial barriers to sharing files or data. While security
and privacy are becoming more challenging. Digital work artifacts
continue to grow in size with presentations and video choking e-mail
servers and often just bouncing due to out-dated attachment size limits.
v High availability of digital services. Today's modern cloud
services are so distributed and redundant, that the leaders are
increasingly closing in on four 9s of availability. That means they are
operating and available 99.99% of the time, which means they're down
less than an hour a year.
Today’s basic ‘digital proof’ points in the Workplace
The new digital workplace: How enterprises are preparing for the future of work - Dion Hinchcliffe

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How does
PLDT ENTERPRISE
come into play?
PLDT Managed Unified Communications &
Contact Center (UC&C)
With a PLDT Managed Solution, a team of experts makes your Business
Communication and IT needs a priority

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Top 3 Current Enterprise Challenges
1 2 3
Hassles of talking
to multiple
vendors
Lack of expertise
to evaluate
various solutions
Know how to
interoperate
different systems
Long lead times of evaluation Solution Inconsistency
Lack of scalability Results to resources being wasted
The Common Pitfalls of DIY Infrastructure Management

8. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Enhance Business Productivity and Efficiency with our Managed UC & C
PLDT Managed Service offers to manage and assume responsibility for providing a defined set of
services, which includes remote monitoring and management of a customer’s selected hardware,
software or networks, which can be located on premises or hosted, as well as, procurement of
staffing services on behalf of the client, to be billed on an upfront setup and/or an ongoing flat or
near-fixed monthly fee, which benefits clients by providing them with predictable IT support costs.
Contact Center · Unified Communications & Collaboration · Managed IT Solutions
O U T R I G H T P U R C H A S E L E A S E T O O W N S T R A I G H T L E A S E

9. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Enhance Business Productivity and Efficiency with our Managed UC & C
PLDT Managed Service offers to manage and assume responsibility for providing a defined set of
services, which includes remote monitoring and management of a customer’s selected hardware,
software or networks, which can be located on premises or hosted, as well as, procurement of
staffing services on behalf of the client, to be billed on an upfront setup and/or an ongoing flat or
near-fixed monthly fee, which benefits clients by providing them with predictable IT support costs.
More than
projects
managed
500
Over
Best-in-class
Brand partner
20
Exclusive to
System
Integrators
50
More than
Years offering
Managed
Services
30

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67%
OF COMPANIES THAT USE
MANAGED SERVICES DO
IT TO SIMPLIFY NETWORK
AND IT OPERATIONS
GAIN THE BENEFITS OF AN IT EXECUTIVE
WITHOUT THE COST
Vendor Management Research & Trends
Budgeting
Project
Planning &
Management
Risk Analysis &
Business Impact
S T R A T E G Y
SOUND INFRASTRUCTURE PROMOTES A
STABLE, RELIABLE NETWORK WITH
MAXIMUM RECOVERABILITY
An ideal network infrastructure has the following
elements:
Antivirus Security Backup
Business
Continuity
Disaster
Recovery
73% of businesses have had some type of
operations interruptions
During this time businesses have lost over $70M due to an
average of 7.5 hours downtime per year
I N F R A S T R U C T U R E S U P P O R T
90%
OF IT MANAGERS LACK
CONFIDENCE IN THEIR
COMPANIES’ ABILITY TO
DETECT PROBLEMS
A team of professionals at your disposal with
ticketing and helpdesk for documentation and a
seamless user experience without hours of waiting
and wondering
Help Desk
Service Level
Agreement
Escalated
Support
THE PRINCIPLES OF MANAGED SERVICES

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A fully managed
solution with Premium
Service Level
Agreements
Offers wide array of
Best-in-class
communication
infrastructure and
network access
One Partner, One
Contract, One Bill
Single point of
accountability from design,
configuration, fulfillment,
implementation and
maintenance
A dedicated account
team providing
proactive approach to
challenges

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Managed UC & Contact Center
Reach out to your PLDT Relationship Manager, TODAY

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Gay Hendricks, The Big Leap
“If you say YES to the big leap,
you have done the hardest part.”