Job Service 2016 Evaluation

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JSND Annual Review
Manager Evaluation - Completed
Nathan Kimball
Empl ID: 7022903
Job Title: COMPUTER & NETWK SPEC II
Department: 380020
Manager: Jessica Rossow
Document Type: JSND Annual Review
Template: JSND - Annual Eval
Period: 07/01/2015 - 06/30/2016
Due Date: 05/31/2016
Document ID: 17691
The document status is Completed.
Section 1 - Competencies
Competency 1: Customer Service
Description :
Understands that all State employees have external and/or internal customers that they provide
services and information to; honors all of the State's commitments to customers by providing helpful,
courteous, accessible, responsive, and knowledgeable service.
Job Expectation: Proficient
Develops Strong Service Delivery Relationships
Anticipates customer needs and provides appropriate support and resource coordination;
develops strong relationships with customers through consistent delivery of
services/products; conducts analysis, prepares reports related to identified service
problem areas, and provides short-range solutions; assists in re-engineering service
delivery process; applies significant independent judgment when addressing and
resolving a multitude of client service needs.
Employee Self Rating: Exceeds Expectations
Employee Comments:
I often try to find out about business processes that I'm not familiar with in order to determine how to
support the processes better. An example would be assisting LMI and BLS with the server migration of
the EXPO system which also consisted of corrdinating with ITD and DMA networking staff in order to
setup reliable secure methods of connecting to the EXPO system.
Exceptional Exceeds Expectations Meets Expectations Needs Improvement Fails to Meet Expectations
Manager Rating: Meets Expectations 3.00
Manager Comments:
Nathan knows who his internal Job Service customers are as well as who our external (public-facing resource
room users and vendors) customers are and performs his duties in accordance with proficient customer service.
Created By : Profile 03/18/2016 8:15AM
Competency 2: Teamwork and Cooperation
Description :

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Cooperates with others to accomplish common goals; works with employees within and across his/her
department to achieve shared goals; treats others with dignity and respect and maintains a friendly
demeanor; values the contributions of others.
Impacts team dynamics
Facilitates group process and communication; suggest and/or develops methods for
maximizing the input and involvement of team members; assesses team dynamics and
takes subtle actions to impact team performance.
Employee Comments:
My goal is often to assist Randy and Jessica in the larger goals of our unit such as the AB Suite
Migration, IE11 Migration, and Windows 10 Migration.
Manager Comments:
Nathan works well independently and also has a great working relationship with the remaining members of Tech
Support. Additionally, he frequently works with various Job Service staff as well as other State agency staff to
exchange ideas and treats everyone with respect.
Last Modified By : Jessica Rossow 04/06/2016 9:01AM
Competency 3: Results Orientation
Description :
Consistently delivers required business results; sets and achieves achievable, yet aggressive, goals;
consistently complies with quality standards and meets deadlines; maintains focus on Agency and
State goals.
Job Expectation: Basic
Monitors results and adjusts actions to meet expectations
Consistently achieves established expectations through personal commitment; makes
adjustments to activities/processes based on feedback.
Employee Self Rating: Exceptional
Employee Comments:
When I am not busy with day to day support I often try to find ways of doing things better or revisiting
things which I could not solve in the past. Secunia CSI would be an example of this.
Manager Comments:

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Nathan establishes and prioritizes critical and noncritical activities and goals and manages them
appropriately. Additionally, he is willing to take on new challenges and workload when needed. Nathan
has effective time management skills and does not waste time on nonessential activities.
Competency 4: Accountability
Description :
Accepts full responsibility for self and contribution as a team member; displays honesty and
truthfulness; confronts problems quickly; displays a strong commitment to organizational success and
inspires others to commit to goals; demonstrates a commitment to delivering on his/her public duty and
presenting oneself as a credible representative of the Agency and State to maintain the public's trust.
Functions under limited supervision
Functions under minimal supervision in completing complex, sensitive assignments and
projects; holds accountability for team outcomes; identifies and assists in addressing
areas of weakness that may affect a unit's or department's performance.
Employee Comments:
I always try to confront problems quickly in order to show that I'm trying even if it is something that
alludes me.
Manager Comments:
Nathan identifies potential issues and mitigates them as quickly as possible. Additionally, Nathan is
very capable of working independently to perform his Tech Support duties and provides frequent status
reports to myself and/or remaining Tech Support team members. He accepts responsibility for his
work and follows instructions given to him as well as any department and agency rules and/or
expectations.
Competency 5: Judgment and Decision Making
Description :
Analyzes problems by evaluating available information and resources; develops effective, viable
solutions to problems which can help drive the effectiveness of the Agency and/or State of North
Dakota.
Job Expectation: Basic
Sees basic relationships.
Evaluates explicit guidelines to determine exceptions to rules when solving commonly
occurring and at times unique problems; identifies and/or solicits a limited range of

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alternatives in the decision-making process; takes action to solve problems by gathering
and applying information from known and readily accessible sources; decision-making
impact may carry minor consequence of error.
Employee Comments:
Whenever I learn something new I document it in our Sharepoint repository in order to help myself in
the future when facing the same issue. I also have built a contact list in Sharepoint to help me with the
external applications we support.
Manager Comments:
Nathan recognizes symptoms that indicate more significant problems, and then fixes the problem to eradicate
the issue. He also considers the limited staffing and budget available within the agency when proposing
solutions.
Competencies Summary
Summary Weight 25% (not less than 25%)
Section 2 - Responsibilities
Responsibility 1: COMPUTER & NETWK SPEC II
Description : SCOPE OF WORK:
Work involves providing technical support in the planning, design, installation, and maintenance of
computer workstations and local area network operating systems. Responsibility at the higher levels
of this class series includes working with numerous state agencies involving multiple platforms and
operating systems requiring complex inter-connectivity of stations that may be on a statewide basis
and involve numerous technical computer-related devices and software installation and configuration.
DUTIES PERFORMED AT ALL LEVELS:
Set up desktop, laptop, and network workstations; install and configure operating systems as
needed; install network hardware and software and configure stations for mainframe and midrange
connectivity; conduct testing of stations to ensure proper working level.
Install and configure remote access applications for electronic mail, internet and network shared
devices and files.
Establish and maintain documentation files of computer hardware and software configurations.
Train users on fundamentals of new operating systems, software applications, devices, and remote
accessibility.
Assist agencies with the design, implementation, and maintenance of local area networks; design
and implement directory services and file systems; establish a systematic data backup and retrieval

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process; organize and configure network resources; design and implement security procedures;
implement procedures for data integrity and protection from misuse of equipment, viruses, etc.
Assist agencies in development of computer usage policies and procedures; recommend ergonomic
considerations for workstations; provide awareness of records-management of computer-generated
files.
Provide second-level support to agency network administrators; isolate and resolve network-related
problems and issues.
Conduct research and testing of new operating systems and software; maintain awareness of
software upgrades; download and apply regular updates and patches as recommended by software
vendors.
Maintain knowledge and understanding of hardware and software implemented by other departments
and agencies; assist with installation, configuration and maintenance as needed to ensure integration
and compatibility of network systems; recommend hardware and software enhancements and
upgrades to state agencies.
Install network server hardware and software; establish and provide server maintenance; ensure that
server requirements meet agency needs; recommend server unit upgrades and modifications as
necessary.
Assist agencies in developing cost estimates for local area network development and maintenance;
research and assess the agency's computer and networking needs to assist in the development of
long-term information technology plans; recommend solutions based on Information Technology
Department standards and network system requirements.
Work with Information Technology Department user support center staff to resolve end-user
problems; maintain and utilize system maintenance tools; provide communication with vendors as
necessary to resolve hardware and software problems.
Maintain individual certification levels relating to area of expertise and as needed to allow
performance of specialized equipment; attend seminars, workshops, and training classes as
necessary.
NOTE: The duties listed are not intended to be all-inclusive. Duties assigned any individual employee
are at the discretion of the appointing authority.
LEVEL DEFINITION:
Individuals at this level perform duties in a fully qualified status and require training or orientation only
in relation to new systems, methods, or technology that may be required. Duties will be performed
under general supervision and employees are expected to perform all duties except those of a very
complex nature. Individuals will have attained necessary expertise in a number of areas and will have
attained required certification in those areas.
ADDITIONAL DUTIES PERFORMED AT THIS LEVEL:
May provide general training and guidance to lower level specialists.
Resolve problems of increased complexity in all areas; provide guidance to other specialists in
specific areas of expertise.
Perform all phases of installation and maintenance of complex network systems.

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Responsibilities Summary
Manager Comments:
Nathan is a valuable contributor to the success of our Tech Support area and he is well respected by
our business users and IT staff. In addition to performing technical support for all computer hardware
and software in the agency, he supports security processes for agency computer systems and our
agency voice communications.
He participated on various projects throughout the year, including but not limited to:
IAWP presentation with Tech Support staff on Office 365 and security.
Discussed programming with STEM students at Horizon school.
Provided guidance and tasks for our Work Experience staff person to do.
Deployed Office 365 to staff
Worked through issues with BND's Direct Merchant as a result of the Office 365 upgrade.
Worked with Tech Support team to create a Windows 10 image in SCCM and started to
deploy this to computers as needed.
Moved printers over to itdprint1e; removed printers from itdprint1b server.
Deployed various software updates and patches to staff using SCCM (i.e. Adobe
productions, Java, etc.)
Worked on agency Assistive Technology team and assisted with rollout of Magic 16.

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Provided assistance with M806 printer setup and configuration in Computer Room
Relocated and accommodated staff when elevator was down for long term maintenance.
Assisted Randy K. with 2nd floor cubicle remodel as well as adjusting 2nd floor printing
options to two copiers and removal of extra printers.
Performed Secunia CSI configuration for JSND and continued to work through bugs with
ITD
Moved JSND to new SCCM server which supports Windows 10
Assisted with various LMI software updates and changes.
Wrote PowerShell script to rename picture files and set staff pictures in Active Directory.
Assisted with access terminations for voluntary separation and RIF employees.
Rewrote login script in group policy and suggested we change our login approach to put all
the rules in group policy.
Assisted with setup of training room for various IT training and confirmed trainee's had
access to what they needed.
Assisted with the removal of "Prove It" software in the local office resource rooms.
Assisted with the migration of our mailboxes to the new exchange, performed analysis on
existing listserv list and asked staff for feedback on accounts that are no longer needed.
Determined process for setting staff up with TOPS when limited business user resources
were available to assist, documented process and stored process in SharePoint.
Deploy Bit locker to computers when they are being re-imaged.

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Received training from DJ for her phone and IVN support duties when she transitioned out
of Tech Support and into Operations full time.
Created an install guide for ABSUITE Developer computers so that they can all be setup
and configured the same in the future.
Assisted with testing files for USBANK's new security requirements in UAT environment
Set up new pc for new UI scanners and assisted scan staff with troubleshooting.
Section 3 - Goals
Configure and manage deployment image for new software reqs
Description :
Measured by:
1. Include Office 365 in PC deployment image for staff desktops and laptops
2. Include encryption in PC deployment image for all desktops and laptops
3. Include Windows 10 in PC deployment image for all desktops and laptops
4. Include updated vendor software as updates and patches are released; includes but is not
limited to Adobe, Java, etc.
5. Receive training if necessary and applicable.
Employee Comments:
I have for the first time developed a Windows 10 image start to finish in SCCM. In the past I had
adapted Randy's Windows 7 image for SCCM and did not do all aspects myself. With Windows 10 I
saw it as an opportunity to do it all myself having Randy assist me when I was unsure about
something.
In the process I have attended online training, ITD meetings for both Office 365 and Windows 10, and I
have assisted other agencies with questions and guidance. Creating our Windows 10 image was
something I wanted to do in order to know that I could go somewhere else and be capable of creating
and deploying an enterprise version of Windows.
Manager Comments:

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Nathan deployed Office 365 to all staff desktops and laptops this year. The resource room computers
and other shared devices are still using Office 2007 since we don't have enough Office 365 licenses
for every device; however, staff can use one of their five Office 365 installs on those shared devices is
they chose to.
Additionally he created a Windows 10 image which includes BitLocker encryption regardless if the
device is a desktop or laptop. As staff computers are deployed with the new image, the encryption is
included now as a standard feature. This will also be included as a feature for the resource room PC's
when they are replaced in PY16.
Nathan uses SCCM to push out software updates and patches as they become available. They are
first deployed to small testing group for about a week or two and then if no problems are determined,
then they are pushed out to all remaining computers. Our image has been updated to accommodate
all the various third party vendor software updates and patches as needed.
Created By : Template 03/18/2016 8:15AM
Transition support for Phone, Audio/visual, etc. from DJ
Description :
Transition support for Phone, Audio/visual, and conference equipment from DJ
Measured by:
1. Receive training for current phone, audio/visual, and conference equipment and
corresponding processes or procedures from DJ
2. Document processes and procedures related to our audio (i.e. phones, headsets, IVR, agent
id's, etc.), visual (i.e. projectors, web cams, etc.) and conference (i.e. IVN, phone/web
conference bridges, etc.) equipment. Place documentation in team repository (i.e.
SharePoint on PODER or jsnpc-info, etc.) and keep it updated and maintained.
Employee Comments:
I feel that this is something which I have been assisting DJ with in some capacity since I started 4
years ago. The main thing is now that she is leaving our unit is to transition into taking over the
responsibilities of it. DJ has provided documentation which we have worked through together in order
for me to gain an understanding specifically on the billing and IVN side of things.
Manager Comments:

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Nathan has been performing many of these duties already. However, for any duties he was unfamiliar
with, Nathan has received training from DJ when she transitioned out of Tech Support and into
Operations full time. He documented items in SharePoint if they were not already documented.
As questions come up, DJ is still available for questions and clarification.
Created By : Jessica Rossow 04/06/2016 8:32AM
Configure and implement Secunia CSI
Description :
Measured by:
1. Work with ITD to determine the proper configuration and deployment for our agency as well
as managing impact to our current shared SCCM server.
2. Configure Secunia CSI to work with SCCM on agency PC's for deploying software and any
additional functionality that would benefit the agency.
3. Document any configuration components as well as related processes and
procedures.Place documentation in team repository (i.e. SharePoint on PODER or jsnpc-
info, etc.) and keep it updated and maintained.
4. Train remaining members of Tech Support staff on how to do this, they will act as backups.
Employee Comments:
Over the past 2 years I have worked with DOT to acquire a knowledge of Secunia CSI and a proof of
concept. I have worked with the vendor to present the product to several agencies at our SCCM
Meetings. I've also cordinated with ITD to test the implementation and worked with them on pricing. Not
only do I personally believe this product will make us more responsive and secure as a unit but ITD
seems to feel the same way and has also purchased licenses and decided to provide it as a service.
Manager Comments:
Nathan worked with ITD this past year to configure Secunia CSI with the goal to start using it agency wide.
There were many technical issues that had to be worked through, but by the beginning of May 2016 he had
successfully done the following:
Worked with ITD to adjust permissions for JSND Secunia CSI account to the WSUS server so that
our account can publish Secunia packages to the new WSUS.
Deployed the Secunia Client to 8 test computers. These computers have successfully received
Windows Updates from the new WSUS and have started reporting back to Secunia about software

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vulnerabilities.
Once the final issues with our permissions are corrected, Nathan will continue to deploy the Secunia
client to the rest of the agency computers. Remaining Tech Support staff will be shown how to use
Secunia CSI to act as backups.
Created By : Jessica Rossow 04/06/2016 8:33AM
Goals Summary
Section 4 - Learning Section
Learning
Learning Name Type Attendance
Status
Status
Description
Status Date Educ Unit
Type
Educ
Units
Windows 10 Seminar Series: Login Account
Types and Privacy and Security Settings
Supplemental Completed Completed 10/22/2015 0
Active Shooter Awareness Activity Attended Completed 03/16/2016 0
Emergency Evacuation Activity Attended Completed 03/16/2016 0
Have A Seat: Putting Ergonomics To Work Activity Attended Completed 03/16/2016 0
ITD Information Security Awareness (Refresher) Activity Attended Completed 09/17/2015 0
Job Service Intranet 101 Activity Attended Completed 03/16/2016 0
Work Place Violence Activity Attended Completed 03/16/2016 0
Learning Section Summary
Employee Comments:
I not only do trainings that are required of me but also try to attain more knowledge.
Manager Comments:
Nathan completed his required training.
Section 5 - Basic Work Expectations
Adhere to work schedule and attendance policy.
Description :
1. Follows established work schedule
2. Aware of current attendance policy

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3. Remain flexible in work assignments and schedule
4. Uses sick leave privilege in a nonabusive manner.
Manager Rating: Exceeds Expectations 4.00
Follow safety procedures.
Description :
Follow safety procedures.
Work as part of a team; maintain a positive attitude.
Description :
Work as part of a team; maintain a positive attitude.
Use courtesy, dignity and respect in all interactions.
Description :
1. Respects and has good rapport with co-workers and customers
2. Is personable; is accepted by and works well with superiors and colleagues
3. Exhibits a positive enthusiasm towards co-workers and customers
Foster good working relationships by being responsive.
Description :
1. Replies promptly to customer and co-worker requests
2. Encourage an attitude of cooperation rather than competition
3. Works productively in teams
4. Seeks group success over personal praise

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Maintain confidentiality.
Description :
Maintain confidentiality.
Practice Time Management.
Description :
1. Has strong will to work - keeps busy
2. Works effectively with little or no supervision
3. Handles workload in a timely and efficient manner
Basic Work Expectations Summary
Manager Comments:
Nathan adheres to his work schedule and the attendance policy, follows safety procedures, practices good
time management and works well in a team environment. He respects his co workers and fosters good
working relationships with them, all the while maintaining confidentiality.
Section 6 - Overall Summary
Section 7 - Employee Comments
Employee Comments:
-Deployed HEAT Email DLL file

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-Changed Admin UAC behavior
-Met with ITD about Office 365 and created SCCM deployment for it
-Wrote Bat file for Jen Herdebu to clear Ilinx cache
-Wrote Powershell script to get number of employees in an OU
-Changed OSD task sequence to support UEFI
-Expo changeover from NAT
-Wrote Powershell script for Office 365 licensing
-Created SCCM package to backup existing linc.ini file and replace it with a new one for Version
Control
-Wrote vbscript for the login script that creates the Web Enabler config file in the user folder so that
we don't have to set it up in the conference room for each user
-Moved us to the M806 Printers in the computer room
-Moved us to ITDPRINT1E using Randy's vbscript in our login script
-LEWIS changeover from EDS so that both Kraig and Sharon Viton can access it
-Change SCCM Client settings to monitor Bitlocker Encryption Status and created SCCM queries for
reporting
-Wrote Powershell script to change org chart picture filenames and set the Active Directory pictures
for all staff
-Presented at IAWP
-Used the Lan Turtle to see what the capabilities are
-Met with DOT contacts to demo Secunia CSI, presented Secunia CSI at ITD SCCM Meeting, Tested
Secunia CSI with ITD SCCM Admin, negotiated pricing for Secunia CSI, and implemented Secunia
CSI
-Performed testing and implementation of IE11
-Configured LMI printers with device specific print drivers for Mark Backman printing with specific
features
-Wrote Powershell Script to copy shortcut to RR profile favorites bar and deployed with SCCM
-Created a task sequence to install SPAM
-Worked with Virginia and Mark Sneddon to setup firewall rules allowing us to connect to BLS Quest
application which is the new QCEW site which will eventually replace the existing QCEW system
-Wrote Powershell SCCM application uninstall script importing a custom Powershell module
-Worked with Attachmate support to get Mainframe encrypted connection working on Windows 10
-Migrated SCCM Servers
-Worked on Windows 10 Image having Randy show me more of actually modifying the WIM file then
using the Task Sequence to make other modifications
-Moved our Map Drives to Group Policy
-Setup and Configured Office 365 group policy to control updates
-Participated in Assistive Technology Project
-Set Manager field in Active Directory in preperation for One Drive Implementation
-Created SCCM Powershell script to make per user modifications to Resource Room PCs
Section 8 - Manager Comments
Manager Comments:
Nathan is an asset to our Tech Support team.

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Section 9 - Policies
JSND General Policy
Description :
Our agency requires all employees to review and acknowledge the following three policy sections:
General, Security, and Safety.
Equal Opportunity and Org Chart of Representatives
Substance Abuse/Alcohol and Drug-Free Workplace
Employee Acknowledgement:
By selecting YES, I acknowledge that I have read, fully understand and will follow the policies and
procedures listed above.
Employee Self Rating: Yes
JSND Security Policy
Description :
Acceptable Use of CommunicationDevices
Building Security Disclosure of Information
Usage
Protecting and Other Personal Data
Security of JSND Facilities
Employee Acknowledgement:
By selecting YES, I acknowledge that I have read, fully understand and will follow the policies and
procedures listed above.
JSND Safety Policy
Description :
Emergency Procedures Please view the procedures
Hostile Work Environment
Safety, Ergonomics and Workplace Incidents Manual
Workplace Hazards
Workplace Incidents
Work Injuries and Medical Treatment
Workplace Harassment
Workplace Violence
Employee Acknowledgement: By selecting YES, I acknowledge that I have read, fully understand
and will follow the policies and procedures listed. I also understand my right to file a complaint relating
to workplace violence and my responsibility to report occurrences in these areas to management.

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Policies Summary
Summary Weight 0%
Manager Comments:
Nathan has read the required policies.
Section 10 - Signatures
The employee's signature does not indicate agreement with the evaluation, merely that the employee has
reviewed and discussed the appraisal with his or her supervisor.
______________________________________________Nathan Kimball / Date
______________________________________________Jessica Rossow / Date
Attachments
No Attachments have been added to this document
Audit History
Created By : Nikki Sackman 03/18/2016 8:15:20AM
Acknowledged By : Nathan Kimball 05/27/2016 4:21:56PM
Manager Signed By : Jessica Rossow 05/27/2016 4:36:37PM
Completed By : Jessica Rossow 05/27/2016 4:36:37PM
Last Modified By : Jessica Rossow 05/27/2016 4:36:37PM

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