1. 2015 Annual Appraisal for SHARON D LAVIGNE
APPROVALS AND ACKNOWLEDGMENTS
NLA Comments
Appraiser Acknowledgement
Print RETURN
Employee Data Section
Appraisal Purpose:2015 Annual Appraisal LanguageEnglish - Anglais
Employee's Name:LAVIGNE, SHARON D
CSC Org Rollup
Level 1:
Global Business Services
Employee's CSC
Shortname:
slavigne
CSC Org Rollup
Level 2:
GBS Application Managed
Services
Employee ID (Not
SSN):
00661126
CSC Org Rollup
Level 3:
Not Available
Employee Status:Active
CSC Org Rollup
Level 4:
Not Available
Job Title: Client: Business Development
Department Name:
Department
Number:
Payroll System:Other
Employee
Location:
Matrix Manager #1:PETE FERRON Country: USA
Matrix Manager #2: Appraiser's Name:ED PETIT
Matrix Manager #3:
NLA Name Comments Action Date
CHIAVELLI, JOHN Approved and
Returned
31 Mar 2015
Appraiser
Name
Comments Action Date
ED PETIT
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2. Employee Acknowledgement
Employee
Name
Comments Action Date
SHARON D LAVIGNE
KRA Description:
Individual
or
Shared:
Measure
(What):
Timing
(When):
Productivity
Conditions
(What is
needed for
me to do a
good job?):
Feedback
(What kind
of
feedback
will I get
and how
often?):
Appraiser
Approved:
Complete
Development Activities
Identified in Approved
Individual
Development Plan.
Individual
Documentation
of Completion
of Planned
Development
Action Items
End of
Appraisal
Period
Employee
Commitment
and Manager
Support for
Agreed-Upon
Development
Activities
Quarterly
Status
Discussion
with
Appraiser
Yes - 09
Sep 2014
To identify and act
upon opportunities to
influence key metrics
in our business
(consultant utilization,
revenue growth,
operating income
growth, improved
profitability, improved
client satisfaction,
reduced employee
attrition, accurate
forecasting).
Measurement would
be specific
improvements the
individual identified
and acted upon and
assessment of
impact.
Individual
Measure
specific
improvements
and
contributions
identified and
acted upon
along with
specific
assessment of
impact for the
domain of
services
covered during
this fiscal
year.
End of
Appraisal
Period
Management
and employee
commitment
so there is
clarity around
role
responsibilities
and so the
individual is
free to
contribute to
their full
potential.
Ongoing
and at end
of
performance
period.
Yes - 16
Sep 2014
To facilitate corporate
or division-level
changes in processes,
systems, and policies.
Examples of some of
the anticipated
changes: Global Titles,
Vacation Policy,
Individual
Measure
specific
improvements
and
contributions
identified and
acted upon
along with
End of
Appraisal
Period
Management
and employee
commitment
so there is
clarity around
role
responsibilities
and so the
Ongoing
and at end
of
Yes - 16
Sep 2014
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3. KRA EVALUATION
PERFORMANCE SUMMARY
Change from Novient
to GRM, Go Live for
the CSC Financial
Transformation,
WorkDay, Leadership
Team Changes.
specific
assessment of
impact areas
of change or
transition.
individual is
free to
contribute to
their full
potential.
performance
period.
KRA ACKNOWLEDGEMENT
Employee Agreement of KRAs
Status
KRAs Approved by Appraiser/Pending Employee
Acknowledgement
Date
Appraiser approval of KRAs
Status Completed Date
16 Sep
2014
KRA
Rating:
Met
Comments:
Reviewed and approved KRA's as having been completed at or above expectations. [1]
Development Plan: Sharon has completed her development plan and it has been a
year of professional growth within the Consulting Ops Team. [2] Positively impact key
Metrics: Sharon has covered her area related to revenue forecasting for active projects
well. The accuracy of revenue projections is a very important metric for the business.
[3] Facilitate corporate or divisional-led changes in processes, systems, and policy:
Sharon has done her part to keep up with changes this fiscal year. The primary
changes for Sharon’s work were in the area of transitioning the forecast consolidation
role to Finance due to an Ops Mgr being RIFed and also picking up IWO’s, and B&P
processing due to other personnel changes.
Employee's Significant Accomplishments:
In 2014 I survived my second RIF.
While working in a newly created position in the Global Metrics and Reporting (GMR) team I would
work with project managers to ensure that the GMR team was included in changes and made
aware of projects as they would impact the team. I created a guideline for the operations
management position. I would work various schedules to ensure that I could meet with the global
teams. I solved problems that would arise in projects so that they could complete within their
projected timeframes. I attended meetings on a daily basis and provided feedback to my team.
While working as a business analyst within GBS I have been a team player. I have trained new
team members and I have been a mentor to them answering questions and providing guidance. I
would pick up extra responsibilities to assist my manager in various issues and projects.
I have been actively collecting the backlog forecast for the Diversified Industry. I work with project
managers to get the forecast. I follow up on old forecasts and verify forecasts when there are
major changes to ensure accuracy. I provided my forecast updates to management on time. I have
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4. worked with my manager to verify spreadsheets and create new templates for the forecast
process. I followed up on new projects to create a contact and provide templates as necessary to
gain a forecast. I also sent out weekly reminders to project managers for the forecast collection
and I follow up with those project managers that fail to provide a forecast. I have also created a C3
repository to upload the forecasts we receive so that industry managers and project managers can
review. This repository also has the project information, who provided the forecast and also the
date the forecast was provided.
I had weekly meetings with management to ensure any issues were addressed and to gain
knowledge of the business.
I created the Operations Reports weekly and provided them to industry managers for review and
uploaded them to C3.
I worked with Ben Petitti in creating the waterfall file for all industries. I have attended multiple
salesforce.com training to increase my knowledge of salesforce and how it works.
I am always willing to pick up extra work as necessary to ensure that our team is successful. I am
always available to answer questions and I provide prompt response to emails I receive.
I love my job and I am grateful for the opportunity to work with an amazing team.
Manager's Comment:
I have reviewed Sharon's significant accomplishments and I am in agreement with her summary.
Performance Factors Rating Comments
#1 - Quality of Work Output Met
Expectations
1. Quality of Work Output – Sharon takes
great care to ensure there is quality in all
of her work. 2. Timeliness of Delivery –
Sharon is very mindful of deadlines as well
as the importance of the work she does
and she consistently meets the objective
related to all of her deliverables. 3.
Quantity of Work Output – Sharon keeps
pace with the demands of her position well
and she produces what is needed for all
those who are supported by her. Even with
a large workload, Sharon consistently
volunteers to take on more and she
proactively identifies ways to provide
additional support when called upon to do
so. 4. Use of Resources – Sharon has made
good use of resources in all areas: budget
tracker inputs, the finance team as
needed, her colleagues within the
Operations team, Excel, IWO processing,
B&P processing. 5. Customer Impact /
Value Added – While Sharon doesn’t work
directly with our clients, the role she plays
in ensuring that the Project Manager /
Forecast POC’s perspective on Revenue
Recognition / Revenue forecast is
extremely important to the business and
our executives rely on this information.
Since our customers are truly those within
#2 - Timeliness of Delivery Met
Expectations
#3 - Quantity of Work Output Met
Expectations
#4 - Use of Resources Met
Expectations
#5 - Customer Impact/Value
Added
Met
Expectations
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5. #6 - Independent Work Ability Met
Expectations
the business, Sharon does a fine job of
providing value add to both those providing
inputs to the forecast process as well as to
the executives using the information. 6.
Independent Work Ability – Sharon works
well independently and knows how / when
to escalate an issue so that management
can have visibility to it and be involved on
the issue resolution. 7. Team Unit
Contribution – Sharon has earned the
highest rating of Exceeds expectations
related to her contrubtion to the
Operations Team and the leadership team
we support. Per Michelle Randokph:
“Sharon is always quick to identify the
need for clarification on any process issues
for the benefit of the team, share an tips or
best practices she has discovered, or
volunteer to solution the business needs of
the operations forecasting team --
Examples - Setting up Consulting's C3
forecasting site, taking on additional IWO
set up processes, or providing leadership
and guidance to Dino and Melvin who were
new to CSC.” 8. Work Habits – Sharon
exceeds expectations with her work habits
as she stays on top of her work load and is
eager to continue to contribute more. Per
Michelle Randolph: “I consistently hear
great feedback on Sharon' s commitment
to speedy and thorough service. Sharon
consistently demonstrates an ability to
proactively manage her workload, while
continuing to provide leadership in the
areas identified for her to do so and
contribute to the Operations team.” 9.
Adding Skills and Capabilities – Sharon
came into our group as a proven
professional and she has continued to build
skills and extend her capabilities through
this year. 10. Represents CSC CLEAR
Values – Sharon embraces and
demonstrates CSC CLEAR Values. 11.
Represents CSC Ethics and Compliance –
Sharon embraces and represents CSC
Ethics without exception.
#7 - Team/Unit Contribution Exceeded
Expectations
#8 - Work Habits Exceeded
Expectations
#9 - Adding Skills and Capabilities Met
Expectations
#10 - Represents CSC CLEAR
Values
Met
Expectations
#11 - Represents CSC Ethics and
Compliance
Met
Expectations
Overall
Rating
Meets All and Exceeds Some Expectations
Sharon is a very strong performer, and her ability to constantly adapt to change and
excel are invaluable assets to those she supports. For the overall rating Sharon has
met all expectations and has exceeded some expectations. It has been a very good
first year of contribution for Sharon with the Consulting Ops Team.
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6. Appraisal
Summary
Comment
Per Michelle Randolph: “Sharon is a strong performer who consistently demonstrates
a willingness to identify/volunteer solutions and best practice that allow the
operations analysts to collectively be successful in providing the best possible
services to those we support. She is a trusted sounding board for the entire team,
and her ability to take on new challenges while maintaining her current workload is
greatly appreciated.”
Below is additional feedback from some of the people Sharon supports:
Ken Wasniewski : Sharon helped me get familiar with the budget tracking/forecast
template and was pleasant to work with. Since I don’t work consistently in project or
program management roles, they guidance Sharon provided on "how we're doing it
now" proved very valuable.
Thang Nguyen: When I have question related to budget / forecasting template,
Sharon replied to me with detailed instruction and I don’t have to ask for further
explanation. She also is very polite in reminding me when I forget to send the
forecast as schedule.
Craig Thornton: My dealings Sharon have all been positive. She seems very attentive
to gathering forecast info and has always been very responsive and dependable;
when she is available she responds quickly and has provided any needed templates
for forecast reporting.
Amanda Noble: My interactions with Sharon has been limited to emails, however she
takes her job seriously and is always gracious to those of us she has to chase. She
has done a good job of making the process as simple as possible. I appreciate the
work Sharon does for CSC.
Bruce Johnson: When I have interacted with Sharon, she was quite helpful. If
anything, I didn't close the loop between my Brazil team and her. Whenever I asked
questions or for assistance she was available and provided me with helpful direction.
Debbie Prince: Sharon has been wonderful to work with on forecast and very helpful.
Rob White: Sharon has been helping me and my direct manager with regard to a
IWO. I've been with CSC now for over 18 years. I've recently joined the IBM Centre
of Excellence and as I'm the only resource in the UK we have had some 'issues'
getting the UK WBS code set up. Sharon has been invaluable in this quest. She has
regularly updated me instantly (unlike others) and informed myself and my Manager
Rich Labar on what needs to be done. In a nutshell - if all employees where like
Sharon then CSC would get a lot more work done... quicker. I'm passionate about
giving feedback for over and above excellence. Sharon has excelled.
Sharon – so glad you are on our team. Thanks for all of the hard work and the good
results. I appreciate your covering your area of responsibility well and I appreciate
your great attitude and demonstrated flexibility.
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