Nathalia Pascal is seeking a position where she can utilize her professional experience in corporate and higher education to strategically plan, organize, implement, and manage projects. She holds a Bachelor of Arts in Psychology and an Associate of Arts in Liberal Arts from Medgar Evers College. Her professional experience includes roles as a resident counselor, assistant counselor, office assistant, call center representative, and baggage service agent. She is proficient in providing administrative assistance, conducting research, and resolving customer issues.

1. Nathalia Pascal nathalia269@yahoo.com
245 East 34th Street Apt C1, Brooklyn, NY 11203 (347) 693-1515
PROFESSIONAL GOAL
To secure a position where my professional, managerial and leadership experience gained from corporate and higher education c an be
utilized to strategically plan, organize, implement and manage projects and to further the company with provision of services to its con
stituents,while benchmarking standards forMiddle States and other accrediting bodies.
EDUCATION
Medgar Evers College Brooklyn, NY
Bachelorof Arts in Psychology 01/2014
Associate of Arts in Liberal Arts 06/2013
PROFESSIONAL EXPERIENCE
Catholic Charities Brooklyn & Queens Neighborhood Services Queens, NY
Resident Counselor/Direct support 04/2014 to present
 Work with individuals with developmental disabilities to teach skills and promote independence.
 Maintains data sheets,home logs, and other required documentation.
 Attends and participates in Inter-Disciplinary Teams, staffmeetings, and in- service training sessions.
 Follows activity schedule and recreation calendar.
 Performs the duties of Approved Medication Administration Personnel (“AMAP”), including administering and charting
medications, following medical treatment order, securing mediations, and revising administration charts as necessary.
 Provide assistance when necessary with activities of daily living.
UFT Charter School Brooklyn, NY
Assistant Counselor(Intern) 09/2013 to 12/2013
 Worked in Counseling office of a NYC charter school,providing support to four counselors
 Co-lead counseling groups of two, four, or six children, aged 5 to 14, and assisted Staff Counselor
 Provided tutoring support to children with special needs to aid in their educational development
 Worked one-on-one, on occasion, and served as mentor to select students with behavioral or learning issues
MEDGAR EVERS COLLEGE, Office of Accreditation and Quality Assurance Brooklyn, NY
Office Assistant –College Work Study 02/2011 to 12/2013
 Provided Administrative Assistance to the Executive Dean and the Director of Accreditation and Quality Assurance
 Conducted research and archiving of pertinent documents related to Self-Studies
 Collaborated with various offices on campus to plan and organize events and activities
 Assisted with the coordination of internal and external activities related to Accreditation and effectiveness of the Institution
Department of Information Technology and Telecommunications/311 New York, NY
Call Center Representative 06/2007 to 12/2008
 Handled customer inquiries via telephone to research required information using available resources
 Provided customers with product and service information
 Entered new customer information into system
 Resolved customer complaints, and escalated priority issues to expedite resolution
 Answered telephone calls in a professional manner, and re-rout calls to appropriate departments
 Followed up with customer calls where necessary
American Sales & Management Organization/John F. Kennedy Airport Jamaica, NY
Baggage Service Agent/Customer Service Representative 03/2005 to 06/2007
 Received inboundcalls fromcustomers who have experiencedbaggage service failure,and assisted customers bytrackingdelayed
baggage
 Proactively calling customerto provideupdateson delayed baggage
 Reviewed and codeddomestic mainline baggage files
 Actively correspondedvia e-mailwith customers forassistance with a baggage service failure
 Demonstrated corporatevalueswhile communicating on behalfofthe company
 Made sounddecisionsresolving customerissues with positive results that supportthe CorporateandDivisionalgoals
References available upon request