1. Resume
Natalie Cullen
Contact details
Mobile telephone number: 0429 0143 29
Email address: natcullen11@gmail.com
Postal address: 96 Edmund Rice Drive, Southport, QLD 4215
About Me
I am an 18 year old, first year university student, that has very recently moved from my
hometown of Cairns to pursue my dream of becoming a physiotherapist. In the past four
years I have worked for two high classed eating establishments, which has, in turn, taught
me the importance of outstanding customer service and teamworkwithin the workplace.
Career objective
My career objective is to broaden my continuously developing skills in customer service,
meet new people within a comfortable work environment and to continue working to an
extremely high quality. I am in my first year of university, and am looking to be doing five
years of study at Griffith University’s Gold Coast Campus (Bachelor of Exercise
Science/Masters of Physiotherapy). I believe that I am very confidentwhilst
communicating with not only customers, but also my fellow work colleagues and that I
work especially well within a team orientated environment.
Employment history
January 2010 – December 2011
RSPCA Volunteering
1hr/week
 Animal Care
 Teamwork
 Importance of doing voluntary work
October 2013
Redlynch Veterinary Clinic
Work Experience
 Animal Care
 People Skills
 Customer Service
 Health and Safety skills and information
December 2010 – February 2015
HollowaysPizza and Pasta Restaurant
 Waitressing Skills
 People Skills

2.  Till/Cash Register Work
 Creating/Cooking/Cutting Pizza’s
 Delivering orders
November 2014 – February 2015
La Pizza Trattoria
 Waitressing skills
 Barista skills
 Till/Cash Register work
 Bar work
 Supervising skills
2015 Holiday Work in Cairns
 La Pizza Trattoria
 HollowaysPizza and Pasta
Education
2014
Graduated High School
St Andrews Catholic College
2015
First Year
Bachelor of Exercise Science
Griffith University Gold Coast
Short courses
2014
Responsible Service of Alcohol Certificate
Hospitality Institute of Australasia
2015
Wine Knowledge
Hospitality Institute of Australasia
2015
Waitress Knowledge
Hospitality Institute of Australasia
Relevant skills
 Excellent people skills
 Basic Barista Skills
 Business management knowledge (St Andrews Class 2014)
 4 years experience in customer service
 Demonstrated ability to greet patrons, present menus, make recommendations
and answer questions regarding food and beverages

3.  Special talent for learning menu items and describing them appropriately
to patrons
 Highly skilled in taking orders and relaying to kitchen and bar staff
 Hands-on experience in setting tables and placing decorations
 In-depth product knowledge of different kinds of food and beverages
 Proven ability to communicate with kitchen staff, provide orders to customers,
collect cash, and maintain proper accountability for orders and funds
 Substantial knowledge of accepting credit card payments
 Firsthand experience with point of sale system and cash registers
 Exceptional verbal and written communication skills
 Skilled in MS Word, Excel and Internet
 Effective team-player with strong attention to detail
 Exceptionally professional demeanour and very respectful attitude
 Excellent skills in maintaining cleanliness and personal hygiene standards
 Familiar with hospitality terminology
Special achievements
 Duke of Edinburgh Bronze Award (2012)
 Duke of Edinburgh Silver Award (2014)
Hobbies and interests
 Sporting Activities - Soccer and Futsal (Indoor Soccer)
 Scuba Diving
Referees
Ken Sorenson
HollowaysPizza and Pasta Restaurant Owner
(07) 4055 0185
04 1878 8074
Mr. Lee MacMaster
Principal of St Andrews Catholic College
(07) 4039 5200
Mr. Mike Lan
Manager of La Pizza Trattoria
(07) 4031 2646