Narendra Reddy is seeking assignments in Telecom, NBFC/BFS Services. He has over 20 years of experience in collections, operations, and customer service roles. Some of his achievements include topping targets nationally and regionally multiple times, improving various metrics like collections percentages and activation rates, and receiving awards and recognition. His experience includes roles at companies like Tata Teleservices, Citi Financial, Cholamandalam, and Magma Fincorp across Andhra Pradesh handling various portfolios and managing large teams.

1. A. NARENDRA REDDY
G – 3, Amba Enclave, Beside to Lalitha Temple, Lalitha Nagar, Akkayyaplem, Vizag, AP – 530016
Phone: 9642414444, 9290044444. E-mail: narendra9555@yahoo.co.in; narendra9555@gmail.com;
Seeking assignments in Telecom, NBFC/BFS Services with a progressive organization of repute
Major Achievements:
 Topped PAN INDIA for 3 times and 4 times South in a 9 months Tenure
 Revenue generated as per the Budget and developed as Profit Center
 ODI collections has improved from 6% to 12% and got appreciation from ZCH
 Achieved 135% NCL targets for July’08 – March’10 [Cholamandalam Investment & Finance Company Ltd]
 Achieved 106% targets for June’08 – March’11 [Cholamandalam Investment & Finance Company Ltd]
 Achieved Q1 GCL targets in Citi Financials which was the first time in past two years
 New Activation Process has been implemented which was saved 50% of operational cost to TTSL-AP circle
 New Activation Process has been implemented all over India [TTSL]
 Highest activations Vs Logins in India[95%] for two consecutive financial years [April’04-Mar’06]
 Vizag Cluster has won the SMG Cup for 6 months in Quarter 1 & 2 [2005]
 99% CV Turn Around Time from June’04 to Mar’06
 Got recognized in 2005 for Highest Activations in a Day& Month
 Received appreciation in 2005 from Vice President for the best suggestion in Brain Wave activity
 SPOC for Vizag Cluster on SMG, NPI & Complaints Management functions
Employment Profile
Nov’14 – Till Date VGM Consultants Pvt Ltd Vijayawada – Area Head
 Handling TMFL Bkt 1-5 for AP2, AP1 G1, G2 & MHCV[Khammam & Nalgonda Dists]
 Handling TMFL Bkt 1-5 G2 Prodcut for AP2, AP1 [Khammam Dist]
 Handling Axis Agri Portfolio NPA & Writeoff [Krishna, Guntur and West Godavari Dists]
 Handling Axis Tractor for Krishna, Guntur Dists
 Handling L&T Portfolio for AP2 [Matured Cases]
 Handling 125 Members team [12 TLs, 109 FOS & 4 TCs]
Sep’12 – Nov’14 Magma FinCorp Ltd Vizag, Rajahmundry& Khammam
 Handled 0-30 Bkt collections for 6 Districts
o [East & West Godavari, Khammam, Vizag, Vizianagaram, Srikakulam and part of Krishna, Nalgonda,
Warangal Dists]
 Handled FI activity with 100% TAT to support Sales & Credit function
 Handled Car, CV, Suvidha, CE, HE, SME & Trac products
 Exposure to drive team and develop strategies to reduce the flow rates
 Ensured to improve the cash collections at branches
 Provide regular feedback to the business on the portfolio quality and behavior
 Ensuring to achieve targets on monthly basis as per the budget
 Responsible for administration of policies and procedures
June’08 – Oct’11 Cholamandalam Investment & Finace Company Ltd Vizag & Vijayawada
 Handling STPL, PL Collections for Vizag
 Handled HE [June’08 - Dec’10] Collections with 0% DQ for Vizag as an additional responsibility to support HE Division
 Handled TW [June’08 - Oct’10] Collections for Vizag
 Handling Vijayawada STPL & PL Collections from Nov’10 as an additional responsibility
 Managing the late stage collections and recoveries with a reporting line of 5 TL’s
 Ensure that the repossession processes is carried out through the month and under the prescribed code of conduct
 Exposure to drive team and develop strategies to reduce the flow rates& losses
 Ensured to improve the cash flow from the Non Performing Assets
 Provide regular feedback to the business on the portfolio quality and behavior
 Ensuring to achieve targets on monthly basis as per the budget
 Responsible for administration of policies and procedures
 Manage agency/vendor relationships with an objective to measure and improve performance
 Legal process has been implemented for the location

2. May’07 - May’08 Citi Financial Consumer Finance India Ltd Vijayawada
 Handled PL, Auto & TW Collections for Vijayawada
 Handled PLCollections for Tenali & Eluru locations as an additional responsibility [Dec’07-May’08]
 Ensuring to achieve targets on monthly and quarterly basis as per the budget
 Ensure that the repossession processes is carried out through the month and under the prescribed code of conduct
 Close monitoring and follow-up the delinquent contracts, Bounce cases on regular basis
 Special Focus on Rollbacks has given good results in terms of controlling the delinquency
 Identified new collection agencies and ensured better performance by proper training
 Manage agency/vendor relationships with an objective to measure and improve performance
 Initiated special drive on NPA cases which has resulted to reduce delinquency
 Ensured empathy on the customer issues to improve CSAT
Jan’00 – May’07 TataTeleservices Ltd Vizag
Collections, Order Fulfillment, AV-CV, Complaint, Retail, Retention& Cash Management
Joined as Team Member in 2000 and Promoted as an Officer in 2001 & as an Executive in 2005
Collections (Dec’06 – May’07)
 NIU retrieval performance increased from 70% to 87%
 Handled Woff [NPA] collections and achieved higgest collections in a month 1.7Lacs
 Handled Usage monitoring reports as an additional responsibility
 Monthly trainings conducted to the Field Executives to improve performances
 Ensure to process the agency payouts within the stipulated time frames
 Ensured to achieve the portfolio targets within the time lines
 Conducted audits on the receipt books of retrievals and collections of agencies
 Ensured all the adjustments /Waivers are processed as per the SLAs
Acquisition Support-Vizag Cluster [Jan’04 – Nov’06]
 Handled Vizag Cluster Service Provisioning activities of Pre, Post, PTB & Data Lines
 Handled Vizag Cluster provisioning, loading, installation & activation activities within TAT
 Handled dealer desk to ensure online solution for all requests, queries of TBA coordinators/TLs & RF Team
 Coordinating with the IT team to resolve end user operational issues
 Conducted training programs to the team members on new schemes and processes
 Monitoring the VAS requests SLAs on Hourly basis to ensure 100% customer satisfaction
Quality Assurance & Complaint Management
 Ensured 100% Provisioning, Documentation audits & CAF Scanning and uploads
 Ensured 90% complaint resolutions as per the SLA
 SPOC for Vizag Cluster FC Quality Audit activities
 Implemented 100% audit process for all Pre & Post activities
 Implemented Quality Parameter sheet for all Pre Installation Processes
 Worked on automation of audit reports and established feedback procedures to Finance/RA audits
 AV-CV
 Monitoring of CV activities as per the process and TAT
 CV and Credit Rating activities monitored with 100% accuracy
 Coordinated with the TBAs to clear the holds by Adhered to the Company norms
 MIS to TBAs for better results in terms of TAT & Customer Satisfaction
 Weekly audits conducted and published the reports to the Town-Head
 Trainings conducted to the CV executives for quality process implementation
 Retail Store Management
 Handled Pre & Post Paid Sales and ensured improvement in Conversion rates at HUB
 Trainings conducted to the CSRs to improve the Sales & Service
 Close monitoring on the direct Walk-in Sales & Complaints to improve customer satisfaction
 Ensured to provide better solutions to the customer queries and complaints for CSAT
 Conducted weekly internal tests on products and business rules for process improvement
 Conducted monthly audits on soft skills and job knowledge of CSRs
 Retention Management
 Handled retentions for 6months and improved performance from 45% to 65%
 Root Cause analysis done to improve performance of Vol-Retentions
 Received best suggestion award from Vice President in Brain Wave activity [Retentions]
 Coordinated with cross functional teams and formed a team to improve Retentions for Vizag Location

3.  Cash Management (Jan’00 - Jan’04)
 Monitoring of Banking activities, Fund management and Cash points at Vizag
 Monitoring of Postpaid Deposit management & Bill Payments activities
 Handled BRS activity for Vizag Cluster
 Weekly & Monthly Audits at collection points (Stores)
 Handled LBX Process, Transfer , Split, clubbing of accounts, deposit adjustments and refunds for AP
 Handled Message processing investigation unit (MIU) activity for better Bill run process for South
Worked as a cashier fromJun’95 toJuly’99in EastCoast Granites, HotelGreen Park-Vizag and Sridhar DentalHospital-Vijayawada
Academic Credintials
 Bachelor of Commerce (NagarjunaUniversity)
 PGDCA in Computers
 Pursing MBA in Distance mode from Sikkim Manipal University
Personal Profile
Father’s Name : A Jayarami Reddy
Date of Birth : 25th
May‘73
Martial Status : Married
Nationality : Indian
Languages known : Telugu, English and Hindi
Ref :
1. Sai Prasad Koka – Magma Fincorp – 9989550000 – State Head
2. Kishore I V – Citi Financials, 9849453035 – AP Head
3. Srinivasa Mitra – Tata Teleservices – 7259177334 – Vizag Cluster Head