1. A. NARENDRA REDDY
G – 3, Amba Enclave, Beside Lalitha Temple, Lalitha Nagar, Akkayyaplem, Vizag, AP – 530016
Phone: 9642414444, 9290044444. E-mail: narendra9555@yahoo.co.in; narendra9555@gmail.com;
Seeking assignments in a progressive organization of repute.
Major Achievements:
 Topped PAN INDIA for 3 times and 4 times South in a 9 months Tenure.
 Revenue generated as per the Budget and developed as Profit Center.
 ODI collections has improved from 6% to 12% and got appreciation from ZCH
 Achieved 135% NCL targets for July’08 – March’10 [Cholamandalam Investment & Finance Company Ltd].
 Achieved 106% targets for June’08 – March’11 [Cholamandalam Investment & Finance Company Ltd].
 Achieved Q1 GCL targets in Citi Financials which was the first time in past two years.
 New Activation Process has been implemented which has saved 50% of operational cost to TTSL-AP circle.
 New Activation Process has been implemented all over India [TTSL].
 Highest activations Vs Logins in India[95%] for two consecutive financial years [April’04-Mar’06].
 Vizag Cluster has won the SMG Cup for 6 months in Quarter 1 & 2 [2005].
 99% CV Turn Around Time from June’04 to Mar’06.
 Got recognized in 2005 for Highest Activations in a Day& Month.
 Received appreciation in 2005 from Vice President for the best suggestion in Brain Wave activity.
 SPOC for Vizag Cluster on SMG, NPI & Complaints Management functions.
Employment Profile
Nov’14 – Dec’15 VGM Consultants Pvt Ltd Vijayawada – Area Head
 Handled TMFL Bkt 1-5 for AP2 & AP1 [Khammam & Nalgonda Dists]
 Handled TMFL Bkt 1-5 G2 Prodcut for AP2, AP1 [Khammam Dist]
 Handled Axis Agri Portfolio NPA & Writeoff [Krishna, Guntur and West Godavari Dists]
 Handled Axis Tractor for Krishna, Guntur Dists
 Handled L&T Portfolio for AP2 [Matured Cases]
 Handled 125 Members team [12 TLs, 109 FOS & 4 TCs]
Sep’12 – Nov’14 Magma FinCorp Ltd Vizag, Rajahmundry& Khammam
 Handled 0-30 Bkt collections for 6 Districts
o [East & West Godavari, Khammam, Vizag, Vizianagaram, Srikakulam and part of Krishna, Nalgonda,
Warangal Dists]
 Handled FI activity with 100% TAT to support Sales & Credit function
 Handled Car, CV, Suvidha, CE, HE, SME & Trac products
 Exposure to drive team and develop strategies to reduce the flow rates
 Ensured to improve the cash collections at branches
 Provide regular feedback to the business on the portfolio quality and behavior
 Ensuring to achieve targets on monthly basis as per the budget
 Responsible for administration of policies and procedures
June’08 – Oct’11 Cholamandalam Investment & Finace Company Ltd Vizag & Vijayawada
 Handled STPL, PL Collections for Vizag
 Handled HE [June’08 - Dec’10] Collections with 0% DQ for Vizag as an additional responsibility to support HE Division
 Handled TW [June’08 - Oct’10] Collections for Vizag
 Handled Vijayawada STPL & PL Collections from Nov’10 as an additional responsibility
 Managing the late stage collections and recoveries with a reporting line of 5 TL’s
 Ensure that the repossession processes is carried out through the month and under the prescribed code of conduct
 Exposure to drive team and develop strategies to reduce the flow rates& losses
 Ensured to improve the cash flow from the Non Performing Assets
 Provide regular feedback to the business on the portfolio quality and behavior
 Ensuring to achieve targets on monthly basis as per the budget
 Responsible for administration of policies and procedures
 Manage agency/vendor relationships with an objective to measure and improve performance
 Legal process has been implemented for the location

2. May’07 - May’08 Citi Financial Consumer Finance India Ltd Vijayawada
 Handled PL, Auto & TW Collections for Vijayawada
 Handled PLCollections for Tenali & Eluru locations as an additional responsibility [Dec’07-May’08]
 Ensuring to achieve targets on monthly and quarterly basis as per the budget
 Ensure that the repossession processes is carried out through the month and under the prescribed code of conduct
 Close monitoring and follow-up the delinquent contracts, Bounce cases on regular basis
 Special Focus on Rollbacks has given good results in terms of controlling the delinquency
 Identified new collection agencies and ensured better performance by proper training
 Manage agency/vendor relationships with an objective to measure and improve performance
 Initiated special drive on NPA cases which has resulted to reduce delinquency
 Ensured empathy on the customer issues to improve CSAT
Jan’00 – May’07 TataTeleservices Ltd Vizag
Collections, Order Fulfillment, AV-CV, Complaint, Retail, Retention & Cash Management
Joined as Team Member in 2000 and Promoted as an Officer in 2001 & as an Executive in 2005
Collections (Dec’06 – May’07)
 NIU retrieval performance increased from 70% to 87%
 Handled Woff [NPA] collections and achieved higgest collections in a month 1.7Lacs
 Handled Usage monitoring reports as an additional responsibility
 Monthly trainings conducted to the Field Executives to improve performances
 Ensure to process the agency payouts within the stipulated time frames
 Ensured to achieve the portfolio targets within the time lines
 Conducted audits on the receipt books of retrievals and collections of agencies
 Ensured all the adjustments /Waivers are processed as per the SLAs
Acquisition Support-Vizag Cluster [Jan’04 – Nov’06]
 Handled Vizag Cluster Service Provisioning activities of Pre, Post, PTB & Data Lines
 Handled Vizag Cluster provisioning, loading, installation & activation activities within TAT
 Handled dealer desk to ensure online solution for all requests, queries of TBA coordinators/TLs & RF Team
 Coordinating with the IT team to resolve end user operational issues
 Conducted training programs to the team members on new schemes and processes
 Monitoring the VAS requests SLAs on Hourly basis to ensure 100% customer satisfaction
Quality Assurance & Complaint Management
 Ensured 100% Provisioning, Documentation audits & CAF Scanning and uploads
 Ensured 90% complaint resolutions as per the SLA
 SPOC for Vizag Cluster FC Quality Audit activities
 Implemented 100% audit process for all Pre & Post activities
 Implemented Quality Parameter sheet for all Pre Installation Processes
 Worked on automation of audit reports and established feedback procedures to Finance/RA audits
 AV-CV
 Monitoring of CV activities as per the process and TAT
 CV and Credit Rating activities monitored with 100% accuracy
 Coordinated with the TBAs to clear the holds by Adhered to the Company norms
 MIS to TBAs for better results in terms of TAT & Customer Satisfaction
 Weekly audits conducted and published the reports to the Town-Head
 Trainings conducted to the CV executives for quality process implementation
 Retail Store Management
 Handled Pre & Post Paid Sales and ensured improvement in Conversion rates at HUB
 Trainings conducted to the CSRs to improve the Sales & Service
 Close monitoring on the direct Walk-in Sales & Complaints to improve customer satisfaction
 Ensured to provide better solutions to the customer queries and complaints for CSAT
 Conducted weekly internal tests on products and business rules for process improvement
 Conducted monthly audits on soft skills and job knowledge of CSRs
 Retention Management
 Handled retentions for 6months and improved performance from 45% to 65%
 Root Cause analysis done to improve performance of Vol-Retentions
 Received best suggestion award from Vice President in Brain Wave activity [Retentions]
 Coordinated with cross functional teams and formed a team to improve Retentions for Vizag Location

3.  Cash Management (Jan’00 - Jan’04)
 Monitoring of Banking activities, Fund management and Cash points at Vizag
 Monitoring of Postpaid Deposit management & Bill Payments activities
 Handled BRS activity for Vizag Cluster
 Weekly & Monthly Audits at collection points (Stores)
 Handled LBX Process, Transfer , Split, clubbing of accounts, deposit adjustments and refunds for AP
 Handled Message processing investigation unit (MIU) activity for better Bill run process for South
Worked as a cashier fromJun’95 toJul’99in East CoastGranites, Hotel Green Park-Vizagand SridharDentalHospital-Vijayawada
Academic Credintials
 Bachelor of Commerce (NagarjunaUniversity)
 PGDCA in Computers
 Pursing MBA in Distance mode from Sikkim Manipal University
Personal Profile
Father’s Name : A Jayarami Reddy
Date of Birth : 25th
May‘73
Martial Status : Married
Nationality : Indian
Languages known : Telugu, English and Hindi
Ref :
1. Sai Prasad Koka – Magma Fincorp – 9989550000 – State Head
2. Kishore I V – Citi Financials, 9849453035 – AVP
3. Sameer Patondkar – Tata Teleservices – 9246309770 – Sr.Manager