1-How did it feel to send out the surveys Were you apprehensive o.docx
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1- How did it feel to send out the surveys? Were you apprehensive or confident? Were there any surprises in the responses? 2- Please reword this paragraph in your own words without using any of the words in this paragraph. I was shocked with my results from the What's My Face- TO- Face communication style that I only scored a 34, contrary to completing this assessment I believed myself to be a very attentive listener, and though that is true to a certain extern i am not nearly as great of a listner as i thought i was. I am considered someone that doesn't always inefficiently communicate, I think this communication style impacts my interactions with others because others may deem me as not being an attentive listener or communicator, or they may consider me to be rude because they donut feel i am giving their conversation the attention it deserves. .
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4
5
2. I am comfortable asking questions when I don’t understand something a speaker has said.
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5
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4
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1
2
3
4
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1
2
3
4
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1
2
3
4
5
7. I try to understand people who speak indirectly as well as I understand those who speak directly.
1
2
3
4
5
8. Before reaching a conclusion, I try to confirm with a speaker my understanding of his or her message.
1
2
3
4
5
9. I concentrate on understanding a speaker’s message when he or she is explaining a complex idea.
1
2
3
4
5
10. When listening, I devote my full attention to a speaker’s message.
1
2
3
4
5
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1
2
3
4
5
12. I watch a speaker’s facial expressions and body language for additional information about the speaker’s meaning.
1
2
3
4
5
13. I encourage speakers by providing positive nonverbal feedback – nods, eye contact, and vocalized agreement.
1
2
3
4
5
14. When others are speaking to me, I establish eye contact and stop doing other nonrelated tasks.
1
2
3
4
5
15. I avoid tuning out speakers when I disagree with or dislike their message.
1
2
3
4
5
16. When I have an emotional response to a speaker or the message, I try to set aside my feelings and continue listening.
1
2
3
4
5
17. I try to match my nonverbal responses to my verbal responses.
1
2
3
4
5
18. When someone begins speaking, I focus my attention on the message.
1
2
3
4
5
19. I try to understand how past experiences influence the ways in which I interpret a message.
1
2
3
4
5
20. I attempt to eliminate outside interruptions and distractions.
1
2
3
4
5
21. When I listen, I look at the speaker, maintain some eye contact, and focus on the message.
1
2
3
4
5
22. I avoid tuning out messages that are complex, complicated, and challenging.
1
2
3
4
5
23. I try to understand the other person’s point of view when it is different from mine.
1
2
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5
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Are you passive? Aggressive? Both? Learn about the most effective ways to communicate with people. Whether speaking or gesturing, your are sending a message to others. Are you saying what you mean? Find out by taking this course.
Lesson 4: INTERACTING WITH CUSTOMERS
This document provides guidance on effective customer communication skills for customer service representatives. It discusses the importance of active listening, paraphrasing, and using vocal cues to convey understanding and build rapport. Some key points covered include tailoring communication style to match the customer and situation, avoiding assumptions, asking clarifying questions, and acknowledging customers' emotions without letting them interfere with problem-solving.
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2) Our self-concept, or self-image, impacts our communication abilities and is shaped by significant others' reactions to us.
3) Effective communication involves a speaker, message, channel, audience, and response. Speakers must consider their audience and encode their message clearly.
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1.
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[removed] [removed] [removed] [removed]
.
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1. Can psychological capital impact satisfaction and organizational commitment?
2. Can wages affect the psychological constructs of psychological capital?
3. Can psychological capital be developed via training and impact individual performance?
refrences you can use:
Psychological Capital
Psychological capital is a positive psychological state with four components: self-efficacy, optimism, hope and resiliency. Self-efficacy means having confidence in oneself to complete goals. Optimism is more than just being positive; it is purposely and positively reframing external negative experiences. Hope is about persevering toward goals, redirecting yourself when faced with a setback. And resiliency refers to one’s ability to bounce back from adversity. Together they are greater than the sum of their parts.
Psychological capital, like widely recognized concepts human and social capital, is a construct similar to economic capital, where resources are invested and leveraged for a future return. Psychological capital is different from human (‘what you know’) and social (‘who you know’) capital, and is more directly concerned with ‘who you are’ and more importantly ‘who you are becoming’ (i.e., developing one’s actual self to become the possible self).
Psychological capital is operationally defined as an individual’s positive psychological state of development that is characterized by: (1) having confidence (self-efficacy) to take on and put in the necessary effort to succeed at challenging tasks; (2) making a positive attribution (optimism) about succeeding now and in the future; (3) persevering toward goals, and when necessary, redirecting paths to goals (hope) in order to succeed; and (4) when beset by problems and adversity, sustaining and bouncing back and even beyond (resiliency) to attain success (Luthans, Youssef, & Avolio).
Helping College Grads Transition to Work
Cultivate ‘psychological capital’ to help college grads transition to work.
Interview by Kathryn Tyler 5/1/2014
For millions of eager young college students, May means graduation; for Rachel Klemme Larson, Ph.D., it’s time to get to work. Larson is assistant director of career services at the University of Nebraska-Lincoln College of Business Administration. She has been helping college students find jobs and adjust to the workforce for the past nine years. When several alumni told her that the workplace was not what they expected, she probed further to see why some graduates transition well and others do not. Her research—which is discussed in “
Newcomer Adjustment Among Recent College Graduates: An Integrative Literature Review,”
an article co- written by Larson and published in the September 2013 Human Resource Development Review—revealed that successful new grads have a higher level of something called “psychological capital.”
What is psychological capital?
It is a positive psychological state with four components: self-efficacy, optimism, hope and resiliency. Self.
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list References as well
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Assembly Plant
1
2
3
Supply
__________________________________________________________________
A
6
10
14
200
Factory
B
2
2
6
400
C
2
8
7
200
__________________________________________________________________
Demand
220
320
200
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The following questions are mathematical modeling questions. Please answer by defining decision variables, objective function, and all the constraints. Write all details of the formulation.
Please do
NOT
solve the problems after formulating.
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Project
Votes/dollar
________________________
Parks
0.07
Education
0.08
Roads
0.09
Health Care
0.11
Family Welfare
0.08
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- All of the money must be allocated.
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Note: Do NOT solve the problem after formulating.
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Medium
Cost Per Ad
Number Reached
TV
8500
12000
Radio
1800
4000
Newspaper
2400
5500
Magazine
2200
4500
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(Points : 4)
3.
(TCO 1-6) The primary method used to preserve seafood is:
(Points : 4)
4.
(TCO 1-6) Which of the following is TRUE concerning the safe storage of leftovers?
(Points :
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(TCO 1) Which of the following nutrients contains the element nitrogen?
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7.
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(TCO 4) Major fructose sources include:
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