Hrm 301 biz maestros

1. Training and development

2. Group Name: bizMaestros
Name ID
Sadia Shabnom 1320094
Md.Iftekher Bin Elias Sakib 1510773
Md. Naimur Rahman 1511063
Shaik Mohammad Fahim 1620141
Md. Shyed Bin Mostofa 1620401
211/23/2017

3. We have done our interview with, “Mr. Showkat
Imam” Manager, Communication Department, at
Grameenphone.
Introduction
311/23/2017

4. Company Profile
 March , 26, 1997 the Independence day of Bangladesh
 Cover 99.9% of the country’s people with network
 Pre-paid service September 1999
 24- Hour call center
 2013 launched 3G
 64 million subscriber
411/23/2017

5. Product description
511/23/2017

6. Call Center Services
121
Live Chat
Email Support
24/7
Third Party Controlled.
611/23/2017

7. Strengths
SWOT Analysis of GrameenPhone
 Good Ownership Structure
 Grameenphone has the widest network coverage
 Brand name of Grameen Image
 Financial Soundness
 Market Leader
711/23/2017

8. Sometimes different ideas may create problems
Different departments not working together
Complicated Pricing Structure
Poor interconnection with BTTB
SWOT Analysis of GrameenPhone
Weaknesses
811/23/2017

9. SWOT Analysis of
GrameenPhone
Opportunities
 Economic growth of Bangladesh
 Huge need for telecom services
 Increased intentional activities in Bangladesh
 New international gateway
911/23/2017

10. SWOT Analysis of
GrameenPhone
Threats
 More rigid government regulations
 More influence of competitors on the fixed network
 Devaluation of Taka
 BTTB has limited capacity for interconnections
1011/23/2017

11. Organization Structure
Decentralized
Management doesn’t impose their own decision,
Idea, Experience anything for betterment of GP
Employees get the privilege to share their opinion
1111/23/2017

12. Cultural orientation in Grameenphone
People’s quality as individuals
Relationship to the nature and world
Relationship to other
Primary type of activity
Orientation in space and time
1211/23/2017

13. Culture followed in GP
Entrepreneurial culture
Bureaucratic culture
Mission culture
Clan culture
1311/23/2017

14. Attracting Applicants
GOLDEN HELLO. For general people
Interior design is partially seen as it is surrounded by
glasses,
Flexible working environment,
GP provides it’s all employees annual leave,
Planned leave, Unplanned leave,
GP provides exam leave also.
1411/23/2017

15. Methodology
 Literature review ,
 Observation,
 Interview,
 Field visits ,
 Discussion .
1511/23/2017

16. Training process
Training/Probationary Period:
The employees get two type of training:
 On the job training
 Off the job training
1611/23/2017

17. On the job training
On The
Job
Training
Mentoring
Job
Rotation
Job
Instruction
Techniques
Coaching
1711/23/2017

18.  Orientation Training
 Code of Conduct (COC) Training
 Training on Corporate Culture
 Product and Service Training
 Training on Different Software’s
 Miscellaneous Training
 Local training
 Overseas training
Off the job training
1811/23/2017

19. Development Process
Training and development is a vital issue of Human
Resource Management. By practicing training &
development process any organization can
improve its performance and activity level. Training
is the part of development and this development
can be done by experience, education and
exposure.
1911/23/2017

20. Development Steps for Employees
 Workplace Environment
 Employee Motivation Factors
 Compensation & Benefits
 Competitiveness
 Provident Fund
 Bonus
2011/23/2017

21. Reward system
Employees can be rewarded in four ways……
It can be by rewarding the job,
The performance,
The person or level,
If the employee can show excellence in performance and meet
KPI, they are rewarded.
2111/23/2017

22. Exchange in employee
Active sense making relationship
Passive recipient
Actively influence
Shaping behavior
2211/23/2017

23. Recommendation
 During rejecting any candidate they should disclose the reason of rejection
 They may follow self-appraisal method though it is not so popular in Bangladesh
 It can improve vacancy notices on print media and social media more effectively
 Except formal letters and phone call, emails inner networking can also be effective
2311/23/2017

24. Conclusion
An organization culture and values represents the organization.
GP depends a lot on their culture and their value. GP have a
unique way of doing things – The GP Way. This is how they
innovate, collaborate, operate and deliver value – for their
clients, their shareholders and their business communities
around the world.
2411/23/2017

25. 2511/23/2017

26. 2611/23/2017