1. NAGARAJA NAIK GOVINDANAIK
E- mail: Nagaraj_naik@yahoo.com, Mobile: +91 9632470026, 7204070026
# BM05, Millennium Habitat,Gopalan Enterprises, Kundalahalli, Marathahalli,Bangalore,560037, India
Seeking Delivery / Program / Sales Manager role
Career Abstracts
 Twenty years and Three months of IT experience in Application Development, Maintenance,
Integration, Testing, Implementation/Deployment and production support activities across Banking,
Financial, Insurance and Retail domains
 Six Plus Years of experience in Program/ Delivery Management for large engagements, having
100+ team size, realizing revenue of around 12M (USD), per annum
 Years of experience in Project Management, Release Management and execution of projects having
onsite/offshore models
 Presently working in TCS as Program Manager, for Deutsche Bank customer
 Proficient knowledge in Project /Program / Delivery Management
 Proficient in managing and mentoring teams for successful execution of projects with quality
deliverables
 Resourceful at maintaining business relationship with clients to achieve quality product and service
norms by resolving their service related critical issues/concerns
 Possess excellent interpersonal, communication and organizational skills with proven abilities in training
& development, customer relationship management and planning
 Post Graduate from IIT Madras and Certified Software Quality Analyst, QAI, USA, 2002
Professional Experience (TCS Ltd.)
Since Apr 2015 – Till Date Program / DR Manager
Deutsche Bank: Disaster Recovery Manager (Americas)
 GTO DR Operations team is to manage and govern the DR exercises in all data centres globally
 As DR Manager for Americas region managed all Data centres Full Loss Test exercises following DB's
Disaster Recovery Technical standards and DR Test Processes and according to Annual DR calendar.
 Manage the Production support services/updates for seamless support services at DB
 Planning and Executing DR Exercises during weekends in line with planned calendar
 Training on tools (DR Portal etc) and test processes to all stakeholders along with preparing
the test plan and develop weekend timelines & logistics requirement for the DR Exercise.
 During DR Exercise weekends managed the command center and ensure successful completion of
the test and publish the DR Test Reports to Management/stakeholders
 Responsible for tracking and reporting non-compliant applications for DR test completion
 Provide management the detailed reports required to minimize the risk in the process, Manage
escalations and initiate process improvements
Since Oct 2012 – Mar 2015 Program / Delivery Manager
DB and CS: Platform and Production support services Program Management (Customers,
Processes, Deliveries and Resource management)
 Manage the Platform and Production support services team for seamless support services at DB and
CS (Bangalore)
 Deliver end-to-end support services providing both L1 & L2 support
 Planning and implementing the changes in production
 Involve and support BCP and DR activities
 Manage and ensure that the project set SLA’s and KPIs are met and reported along with tracking as
per the agreed contractual timelines
 Responsible for preparing and presenting weekly governance updates, monthly service delivery
reports, Time sheet /shift trackers, calculation of FTE utilization and periodic dashboards

2.  Provide management the detailed reports required to minimize the risk in the process, Manage
escalations and initiate process improvements
 On-boarded and handled a team of 110+ members, where basic responsibility was to provide
managed capacity support services
Since May 2011 – Sep 2012 Program / Delivery Manager
TLM and LDCC Program Management (Customers, Processes, Deliveries and Resource
management)
 Manage the Development of Business Requirement Documents (BRD) for reconciliation on-boarding
 Deliver the standard reconciliation models agreed by the Reconciliation Architects and release
management
 Get involved in the early reconciliation on-boarding process to ensure compliance with the agreed
standards
 Reviewing BRD, FDD (Functional Design Document) and TDD (Technical Design Document)
 Analyzing the TLM environments to be used and the availability of Smart Schema fields
 Responsible for preparing the monthly MIS reports, Time trackers, calculation of FTE utilization and
periodic dashboards
 Provide management the detailed reports required to minimize the risk in the process, Manage
escalations, and initiate process improvements
 On-boarded, Mentored and handled a team of 80+ members, where basic responsibility was to
define and ensure smooth flow of the process and deliver with high quality
Since Feb 2005 – May 2011 Release /Program Manager
Deutsche Bank Trade Finance IMEX (Project and Release Management)
 Planning the size (estimation) of the releases and on-boarding the resources
 Manage the Design, Development, Testing and Deployment activities
 Get involve in the early Business requirement discussion and Design phases
 To liaise with Business, Operations, Development, Testing and Deployment Teams
 Co-ordination and Managing the vendor deliverables (IBM and Surecomp)
 Reviewing Functional Specifications, Design Documents, Test Plan/Strategy
 Planning and make available the Test Environments for parallel releases
 Preparing and Managing the deployment checklists and tollgate reviews, after each phases
 Provide management the detailed reports to appraise on the quarterly release progress along with
issues & Risks
 Managing the issues, risks and escalations during the course of releases
 Involve in Go-live support, post go-live support and PIR (Post Implementation Review)
 Managing the Development, Testing and Deployment team along with mentoring and motivating
 Involved in Billing and Account Management activities
 Documented the lessons learnt and institutionalized the best practices
 Involved in transformation activities to bring value add w.r.t process and artifacts
 Handled a team of 100+ members
Since Feb 2003 – Feb 2005 Project Manager
DB EDI Testing (Frankfurt), Woolworths TCC (Australia) and AVIVA (UK)
 Test Management using Test Director (Quality Centre)

3.  Planning the size (estimation) of the Testing Projects and on-boarded the resources
 Create / Manage Test Plan and Testing strategy documents
 Get involve in the early Business requirement discussion and Design phases
 Liaise with Business, Operations, Development, Testing and Deployment Teams
 Reviewing Functional Specifications, Design Documents, Test Plan/Strategy
 Planning and make available the Test Environments for parallel releases
 Provide management the detailed reports to appraise on the testing progress along with issues &
Risks
 Involve in Go-live support and PIR (Post Implementation Review)
 Managing the Testing team along with mentoring and motivating the team
 Documented the lessons learnt and implemented the best practices
 Handled Team Size of 25+ members
Since March 2000 – Feb 2003 Project Manager
Target, Consumption Reduction (Performance Tuning) (USA & INDIA)
 Identify the costly DB2 queries using STROBE
 Optimize/ Re-write the expensive queries without disturbing the original functionality
 Liaise with Application Development team, Business, Operations, Development and Testing teams’
 Reviewing the analysis document and ROI upon implementation of the changes identified
 Provide development community with tips and tricks document to minimize the consumption
 Organize and conduct knowledge sharing sessions with development team
 Appraise management upon the cost savings, due to ongoing consumption reduction activities
 Managing the risks and escalations
 Involve in Go-live support and post go-live support
 Documented the lessons learnt and shared with other development teams
 Managed team of 20+ members , along with mentoring the team (including HCL and Syntel)
 Cost Savings of millions of dollars year on year for Target, due to tuning efforts
 Significant reduction in the MIPS along with Batch processing window
Since March 1996 – March 2000 Developer, Test Analyst & Project Leader
NSDL (India), DB EDIFACT(Frankfurt) and SSG (TCS, In-house)
 Involved in Design, Development and testing activities
 Create and execute Test Cases and document the test results
 Reviewing unit test plan and test cases to be in sync with functional specifications
 Planning and monitoring the SDLC tasks
 Provide management the detailed reports to appraise on project progress
 Involve in Go-live support
 Documented the lessons learnt and adopted the best practices, while developing
 Received developer of the quarter award for rolling out MT100 changes for EDI, at Frankfurt
 Enriched the EDI project documentation and workflows

4. Area of Expertise : Core Competency
 Delivery / Program Management
 Project & Resource Management
 Production and Platform support services
 Business requirement gathering and analysis
 Expert in Application Development, Testing, Deployment, Performance Tuning and Environment
Management
 MPP (Microsoft Project Plan)
 Testing Processes and expertise in using Mercury Test Director
 People Management skills
 Account Management
Academic Credentials
o Certified Software Quality Analyst, Quality Assurance Institute, USA, 2002
o M.Tech, Mechanical (Manufacturing) Engg. , IIT.Madras, India, 1996.
o B.E, Automobile Engg. From Mysore University, India, 1993.
Additional Qualification
 ITIL - Certified
 iEST (estimation ) Certification
 Project Management soft skills certified
Key Strengths
 Self Motivator
 Good organizational skills & Goal oriented
 Multi-tasking skills to meet strenuous deadlines
 Quick learner
 Good Analytical and interpersonal Skills
 Commitment to any work assigned
 Creative thinker
 Enthusiastic to learn and implement new things
Other Personal Details
 Date of Birth : 17th
Jan 1971
 Sex : Male
 Nationality : Indian
 Marital Status : Married
 Location : Bangalore (India)
 Passport No. Z3121111 issued at Bangalore on 23rd
Mar 2015 and Valid till 22nd
Mar, 2025
 Motor Car Driving Licence No. 274/93-94 issued at Chitradurga On 15/06/93. Valid Upto 16/01/2018
I hereby declare that the information provided above is factually true and correct to the best of my
knowledge and belief.
Place: Bangalore
Date: (Nagaraja Naik G)