Topic 1 : Introduction

1. Introduction to Human
Resources Management
Chapter 1
Importance of human resource management in
hospitality sector the (purpose, structure,
function, activities,
responsibilities) and diversity in
workplace and difference between HRM and personnel
management

2. You will know about
• knowledge and understanding on human resources management
• Define human resource management in hospitality industry
• Importance or the purpose of human resource management in the
hospitality sector
• Structure and function of human resource department
• internal and external influences to human resource activities
• specific human resource responsibilities in a hospitality organization
• the importance of diversity in the hospitality workplace

3. Definition of HR
• The development and implementation of system
in an organization designed to attract develop
and retain a high performance workforce
The development include:
• Staffing process
• Human resources planning
• Providing direction (planning, organizing, directing, controlling, and
so on)
• Compensation
• Employee & labor relation

4. Function of HRM
• Employment – job analysis, recruitment, selecting process
• HR Development – training, performance appraisal, career
development
• Payment/reward system– pay, benefit, non financial rewards,
• Safety & health – motivation, wellness program.
• Welfare– industrial relation, unions, labor act
• HR research – search solution for problems
• Industrial Relations – grievance handling , collective bargaining,
strike
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By NAIDAHAM

5. Importance of human resource
management in the
hospitality sector
• Objective
HRM helps to achieve objective from time to time by creating
positive attitude among workers.
• Facilitates professional growth
Due proper HR policies employees are trained well and know the
future prospect

6. • Better relation
Healthy HRM practice can help the organization to maintain
good relationship between worker and union. Provide
communication channel.
• Identifies person in future
since employee are constantly trained, management will ready
to meet the job requirements.

7. • Allocating right person in right place
Proper recruitment and selection will result in right person in right place,
stability index will increased/ decrease in labor turnover
• Improves the economy growth
Effective of HRM will lead to higher profit and will increased in economy
growth.
• Implement HR activities
Recruitment, training, compensation and protection

8. Explain internal and external influences to
human resource activities
• Internal and external factors can have an
effect on HR activities.
• EXTERNAL – largely outside the control of
the organization, include economic, labor
market trends, unions,
• INTERNAL – broadly controlled by the
organization
By NAIDAHAM

9. External & Internal influences on Human Resources Activity

10. INFLUENCE
INTERNAL
• Policies
Establishing protocol that may affect
attitudes of staff towards organization
• Financial Strategies
Low or high budget will affect effectiveness
of organization
• Technology Changes
Intro of new technology will affect process
of training or recruiting staff
EXTERNAL
• Demographic
Characteristic of local labor market, e.g
income levels will affect salary of staff
• Employee union
Level of concern about issues that sensitive
to staff
• Economic Changes
Decreased in economic profit will result in
job losses.
• Social Changes
Growing of number of single person will
affect demand of flexible working hour

11. Importance of diversity in the
hospitality workplace
Diversity????????
The board range of human characteristic and
dimension that impact the employee values,
opportunities and perception of themselves and
other at work
CLASS ACTIVITY

12. Workforce Diversity
Baby Boomers
* 1946 – 1964 * 1965 - 1979
• loyal staff to organization
• Loudness method
• Result oriented staff
• Like fixed working hours
Generation X

13. GENERATION Y or ‘dot com generation’
• 1980 upward
• Work-life balance
• Flexibility , challenging , telecommunicating
task
• Prefer move on job to one job which offer
opportunities for learning and personal
satisfaction.

14. Factor affecting existing in Human
Resources Department
The existing of Human Resources Department
depends on several factors such as….
1. The size of the organization
2. Unionization of the workforce
3. Ownership
4. Philosophy of top management
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15. The role and responsibility of Ministry
of Human Resources
• Set policies
• Prepared draft legislation and draft of
amendments
• Enforces the employment legislation
• Establish code of practice as guidelines
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16. ???????
• Labor intensive
• Revenue
• Management proses
• Management level
• HR activities