stackconf 2023 | IGNITE: What RomComs didn’t teach me about Incident Management by Ajuna Kyaruzi.pdf

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RomComs are beautifully hilarious in the way they actively misunderstand each other at any given moment and formulaic to a fault. Incidents are not. As an avid reader and consumer of romantic stories and a former SRE, I’ll go over what not to do in incidents from watching way too many RomComs. This talk will cover what if you responded to an incident like a RomCom main character.

Presentations & Public Speaking

What RomComs didn't teach
me about
Incident Management
Ajuna Kyaruzi

@ ajunaky
Time to detect
Customer Impact duration
Incident Response duration
Incident
Incident
called
Impact
begins
Incident
stable
Impact
ends
Incident
resolved
Follow-up
IR
triggered Postmortem

@ ajunaky
They are always running around airports (Liar Liar 1997)

@ ajunaky
Not old, Crazy Rich Asians (2018), still in airports/planes

@ ajunaky
CRISIS
Audience is
let into
drama
MEET CUTE
Escalation
Incident
resolved
CONCLUSION
Movie
Starts End Credits
TENSION

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Who takes responsibility?
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Builds Up

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Communication
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Review & Reﬂect?

@ ajunaky
Incident Management succeeds at

@ ajunaky
Incident Command!
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Incident Severities!

@ ajunaky
Communication
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Post-Incident Reviews

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Sometimes you can judge a book by it’s cover

@ ajunaky
Ajuna Kyaruzi
SRE & DevOps Advocate
ajuna@datadog.com
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5. @ ajunaky They are always running around airports (Liar Liar 1997)

6. @ ajunaky Not old, Crazy Rich Asians (2018), still in airports/planes

7. @ ajunaky Great lines

8. @ ajunaky “IM is for tech, not people”?

9. @ ajunaky Incident Command System

10. @ ajunaky CRISIS Audience is let into drama MEET CUTE Escalation Incident resolved CONCLUSION Movie Starts End Credits TENSION

11. @ ajunaky Where RomComs get it Wrong

12. @ ajunaky Where RomComs get it Wrong

13. @ ajunaky Who takes responsibility? Icons made by eucalyp from ﬂaticon.com Builds Up

14. @ ajunaky Communication Icons made by eucalyp from ﬂaticon.com Review & Reﬂect?

15. @ ajunaky Incident Management succeeds at

16. @ ajunaky Incident Command! Icons made by eucalyp from ﬂaticon.com Incident Severities!

17. @ ajunaky Communication Icons made by eucalyp from ﬂaticon.com Post-Incident Reviews

18. @ ajunaky

19. @ ajunaky Sometimes you can judge a book by it’s cover

20. @ ajunaky Ajuna Kyaruzi SRE & DevOps Advocate ajuna@datadog.com Icons made by eucalyp from ﬂaticon.com

stackconf 2023 | IGNITE: What RomComs didn’t teach me about Incident Management by Ajuna Kyaruzi.pdf

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stackconf 2023 | IGNITE: What RomComs didn’t teach me about Incident Management by Ajuna Kyaruzi.pdf