1. Muhammad A. Hassan
271 Gifford Place
Teaneck, New Jersey 07666
201-214-1466
mhassan@inbox.com
OBJECTIVE
To obtain a position as a Network Analyst with an aggressive organization that is keeping up with the
latest technology.
SKILLSET
• Implemented Cisco routers for WAN configuration for a Point-to-Point circuit. Performed initial setup
configuration to routers, understand of various protocols implementation such BGP, EIGRP, RIP,
EGRP, OSPF. Configure routers for static routing tables, setup Serial/LAN ports for various
configurations such as backups, Dialer, and serial port encapsulation such as PPP, HDLC.
• Performed downloads of IOS upgrades from Cisco Site to TFTP Server, upgraded router from TFTP
Servers. Configure routers to boot from Flash Memory, TFTP Server, and from System ROM.
• Troubleshoot routers using various commands such as ping, show, telnet, and configuration terminal
commands to isolate various problems on the WAN/LAN connections.
• Configure Server Service for Remote Access, DHCP, DNS, MIIS, DHCP, VPN, Relay Agent, IP
addressing, and Administration of Primary Domain & Backup Domain Controllers. Configure for
various protocols, TCP/IP, VPN.
• Configure Microsoft Windows 3.11-98 as a Remote Client on a network. Upgrade workstation software
and operating system.
• Build, upgrade, and configure file servers and workstations to customer specifications. Able to
troubleshoot and isolate problems to various hardware components such as SCSI Hard Drives, IDE
Drives, Tape Backup, CD-ROMs Drives and motherboards.
PROFESSIONAL EXPERIENCE
Senior Technical II 10/2000 – 5/2016
AT&T Piscataway, NJ
Responsible for monitoring the Common Back Bone Network and managing multiple customer affecting issues,
supporting systems and 800# related issues for multiple centers, as well as taking calls directly from customers
as a customer care agent. Other duties:
• Provide Tier 2 technical support for MIS and (legacy) VPN customers with bandwidth from 56K to
OC48
• Take calls to provide first level support for DSAT customers
• Manage network issues that affect multiple customers for MIS, VPN, Concert, and DSL. Issues include
router and switch outages, BGP and other routing issues, DNS issues, and LEC major facilities outages.
This requires interfacing with various NOCs and vender companies, such as Covad for DSL.
• Monitor Planned Network Events to help ensure customer impact is minimized

2. • Communicate network outages to customers, agents, and management via website, audix, email, and
automated voicemail systems
Network Analyst 12/1998 – 10/2000
Global Consultants Inc. for AT&T Parsippany, NJ
• Tier 1 support level for AT&T WorldNet. Monitored AT&T Backbone to business customers’ routers
connections using HP Open view for Cisco Routers (2500&7500). Assisted customers in isolating
router & circuit problems using telnet session to customer routers, and AT&T Backbone Routers serial
connections.
Systems Tech 9/1993 - 12/1998
Sigma Communications, Inc. Teaneck, NJ
• Installed, maintained and administrated NT 4.0 5 user LAN. Supervised and implemented Wireless
Trunk Microwave Radio Systems statewide simulcast voice and data communication systems.
• Performed site survey with heavy vendor and customer interface to meet or exceed Prime Site/ Remote
Site expansion goals. Installed site Controllers, Mux's, T-1 Channel Banks, Battery Backups, UPS, 7
T-1 Larus Switches, and associated equipment.
NetWare Lab Technician 5/1996 - 11/1996
Met Group Inc. Jersey City, NJ
• Designed, implemented, supported and Troubleshot LAN/WAN Systems
• Installed Wiring hubs (active/passive) for 10Base - T, 10 Base-2, and 100Base-T, Token-Ring for
LAN/WAN connectivity. Installed configured IGS, 2500, 4000, 3Com (Net Builders), Well Fleet
Routers
• Configured modems, DSU/CSU, for private and lease lines. Performed punch down wiring for Token-
Ring, Ethernet, Voice and Data wiring.
• Installed Novell File Servers 3.51 and configured for Local Routers
• Performed trouble-shooting technique to isolate problems on the network after installations
Wireless Field Technician 6/1988 - 11/1993
Motorola Communications, Inc. Glen Rock, NJ
• Pre-staged, aligned, debugged and installed Wide Area wireless radio networks
• Performed routine testing for all voice and data channels using Audio Level meter, Spectrum
analyzers, test T-1 Lines using T-1 test set (HP T-Birds)
• Optimized systems statewide
EDUCATION
Cisco Certified Network Associate - CCNA Certification
Met Group Inc. Jersey City, NJ