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JOURNEY MAP
EMOTIONALJOURNEYDRAMATICARC
DATE CLIENT PROJECT#
CONCEPT
Marc Stickdorn,Jakob Schneider, Klaus Schwarzenberger...
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Workshop template – customer journey map

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Use this template in your workshops to create customer journeys. Plot it and start innovating!
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Workshop template – customer journey map

  1. 1. JOURNEY MAP EMOTIONALJOURNEYDRAMATICARC DATE CLIENT PROJECT# CONCEPT Marc Stickdorn,Jakob Schneider, Klaus Schwarzenberger — www.mrthinkr.com TOUCHPOINTDESCRIPTION/JOBS STAKEHOLDERS/STORYBOARD TOUCHPOINTDESCRIPTION/JOBS STAKEHOLDERS/STORYBOARD TOUCHPOINTDESCRIPTION/JOBS STAKEHOLDERS/STORYBOARDSUB-STAGENAMESTAGE

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