By Avi Shalisman, Founder & CEO at MoovingON

1. Case Study:
Achieving Observability for
a Growing 24/7 Customer Base

2. Always ON
Solutions
NOC as a Service
DevOps Services
XiteiT Production
Management

3. How we have started?
Many screens to accommodate all dashboards
Centralized NOC email address in Gmail
Runbook in Excel for each customer
External scripts for report
External ticketing system (vTiger)

4. Scaling pains
 Work became inefficient, lots of resources and manual work
 Growing number of human errors
 Hard to see the overall picture
 Difficult to gather information for RCA and for improvements
 Sync problems within the NOC group

5. Challenges
Customers’ production environments are updated continuously
Our customers’ solutions are growing and becoming more complex
Growing customer base
The NOC team is required to have more technical expertise
Runbook needs to follow the changes
Many dashboards per customer and in total

6. Smart rules
Alert correlation and business flow health
Improve efficiency
Work process and runbook automation
Proactive approach
Centralized platform
One platform for all operational requirements
Analytics and trends
For continues improvement
Reducing the complexity
and noise of monitoring tools
What were we looking for?

7. NOC Management
Automation
Platform
Events
Production and
Business Instructions
Actionable
Dashboard
Smart
Rules
Production
Analysis
Productivity
Tools
XiteiT - Solution
Proactive
Runbook
Business Impressions
Zoom

8. Easy configuration dashboards for
Production health in a glance

9. One workspace for all activities
Actionable Context

10. Smart Rules correlations
Proactive and smart monitoring

11. Operational BI

12. The results
 Efficiency - More customers with less human resource
 Quality – Less human errors and better team communication
 Value – Ability to perform more complex technical remediation
 Growth – Ability to grow with our customers
 Loyalty – Improve customer satisfaction

13. Thank you.
Avi Shalisman – CEO
054-5910415
avi@moovingon.com