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Hp It Performance Suite Customer Presentation

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HP IT Performance Suite

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Hp It Performance Suite Customer Presentation

  1. 1. Perform Better <br />Speaker Name<br />Title<br />
  2. 2. HP SOFTWARE POINT OF VIEW<br />Every business leader—including IT—has or should have a performance system.<br />It can and should be digitized and automated.<br />It’s important that its coverage is comprehensive.<br />Andcascadedthroughout the organization.<br />It can continuously improve by featuring best practices from the broader professional community.<br />
  3. 3. A new world is emerging<br />Hybrid<br />Consumerization<br />Agility<br />
  4. 4. Hybrid delivery demands new ways to operate and optimize<br />Ensure the success, security and integrity of end-to-end business processes<br />Instrument thousands of assets across the IT domain<br />Correlate insights to optimize decisions and IT investments<br />
  5. 5. Pressure for IT investments to perform better<br />Average<br />Best in Class<br />30%<br />INNOVATION<br />50%<br />Agility<br />Flexibility<br />Lower costs<br />70%<br />50%<br />OPERATIONS<br />Source: Forrester Research, IT Balanced Scorecard Value Metrics Revisited, January 21, 2011<br />
  6. 6. 6<br />HP IT Performance Suite<br />Seamless, secure, context-aware experience for the connected IT executive<br />
  7. 7. CHIEF INFORMATION OFFICER <br />$5 Trillion annual IT spend<br />KPI-driven coverage of the entire IT landscape<br />HP IT Performance Suite<br />170 KPIs via HP research<br />150+ KPIs captured digitally today<br />50+ KPIs directly measured in Executive Scorecard<br />11%annual IT spend<br />19%annual IT spend<br />70%annual IT spend<br />APPLICATIONDEVELOPMENT<br />FINANCE, PLANNING <br />& ADMINISTRATION<br />OPERATIONS<br />Operations<br />71 KPIs<br />Finance<br />23 KPIs<br />Application Lifecycle<br />Management<br />57 KPIs<br />Information Management<br />33 KPIs<br />Project Management<br />Office <br />21 KPIs<br />Security<br />10 KPIs<br />
  8. 8. HP IT Executive Scorecard<br />8<br />Single pane of glass for IT performance with Industry’s broadest coverage of IT investment<br />Key Performance Indicators cascaded throughout the portfolio<br />Open data model and studio for KPI expansion and customization<br />
  9. 9. IT EXECUTIVE SCORECARDDEMO<br />
  10. 10. Strategy, Planning, and Governance<br />Security Intelligence and Risk Management<br />Application Lifecycle Management<br />Information Management<br />IT Operations Management<br />Extensibility, Orchestration, and Analytics<br />Services and Support<br />Perform Better.<br />HP IT Performance Suite Overview<br />
  11. 11. Perform Better.<br />HP IT Performance Suite<br />STRATEGY, PLANNING, AND GOVERNANCE<br />Executive Scorecard<br />IT FinancialManagement<br />Project and Portfolio Management<br />Application Portfolio Management<br />Workforce and Vendor Management<br />APPLICATION LIFECYCLE MANAGEMENT<br />OPERATIONS MANAGEMENT<br />INFORMATION MANAGEMENT<br />Application Quality Management<br />Data Center Automation<br />IT Service Management<br />Application Governance<br />Application Availability and Performance<br />Data Protection<br />SystemManagement<br />Information Archiving<br />Requirements Management<br />Performance Validation<br />Client Automation<br />AssetManagement<br />Network Management<br />Development Management<br />Enterprise Records Management<br />ApplicationSecurityValidation<br />Configuration Management System<br />SECURITY INTELLIGENCE AND RISK MANAGEMENT<br />Software Security Assurance (SSA)<br />Security Information and Event Management<br />Network Security<br />Extensibility, Orchestration, and Analytics<br />SERVICES AND SUPPORT<br />AssessmentServices<br />ManagedServices<br />Support<br />Consulting<br />Education<br />
  12. 12. Perform Better.<br />HP IT Performance Suite<br />STRATEGY, PLANNING, AND GOVERNANCE<br />Executive Scorecard<br />IT FinancialManagement<br />Project and Portfolio Management<br />Application Portfolio Management<br />Workforce and Vendor Management<br />APPLICATION LIFECYCLE MANAGEMENT<br />OPERATIONS MANAGEMENT<br />INFORMATION MANAGEMENT<br />Application Quality Management<br />Data Center Automation<br />IT Service Management<br />Application Governance<br />Application Availability and Performance<br />Data Protection<br />SystemManagement<br />Information Archiving<br />Requirements Management<br />Performance Validation<br />SaaS<br />SaaS<br />SaaS<br />SaaS<br />SaaS<br />SaaS<br />SaaS<br />SaaS<br />SaaS<br />SaaS<br />SaaS<br />Client Automation<br />AssetManagement<br />Network Management<br />Development Management<br />Enterprise Records Management<br />ApplicationSecurityValidation<br />Configuration Management System<br />SECURITY INTELLIGENCE AND RISK MANAGEMENT<br />Software Security Assurance (SSA)<br />Security Information and Event Management<br />Network Security<br />Extensibility, Orchestration, and Analytics<br />SERVICES AND SUPPORT<br />AssessmentServices<br />ManagedServices<br />Support<br />Consulting<br />Education<br />
  13. 13. Perform Better.<br />HP Software Services<br />THE HP IT PERFORMANCE SUITE <br />SERVICES AND SUPPORT<br />PROFESSIONAL SERVICES<br />STRATEGIC ADVISORY SERVICESTransformational Experience Workshop - IT Performance Suite<br />IT Performance Management Service <br />Discovery and Roadmap Services<br />SOLUTION CONSULTING SERVICES <br />For entire IT Performance SUITE CIO Standard Edition<br />IMPLEMENTATION SERVICES HP Software <br />Implementation Services<br />EDUCATION SERVICES<br />SUPPORT SERVICES <br />Including Premier Support<br />SOFTWARE-AS-A-SERVICE <br />
  14. 14. HP IT Performance Suite—CIO Edition Standard<br />PROJECT & PORTFOLIO<br />MANAGEMENT<br />EXECUTIVE<br />SCORECARD<br />ASSET<br />MANAGEMENT<br />FINANCIAL PLANNING<br />& ANALYSIS<br /><ul><li>20 pre-built KPIs—best practice performance insights
  15. 15. Automatic performance data aggregation
  16. 16. Transparent IT performance reporting</li></li></ul><li>Actual results from HP Software customers<br />Better performance means better outcomes<br />Improve service to customers<br />Realize cost efficiencies<br />3x improvement in first call resolution rates<br />9x faster retrieval of patient records<br />66% reduction in unplanned failure rates<br />900% faster recovery from business critical outages<br />$5M/yr saved by cutting mean time to resolution to seconds<br />$19M/yr saved through 50% lower software testing costs<br />$32M/yr saved in change management labor costs<br />
  17. 17. We help customers turn visibility into action<br />See<br />Understand<br />Act<br />
  18. 18. Performing better in manufacturing<br />Boeing’s IT performance soars<br />GOALS<br /><ul><li>Ensure availability and performance of Boeing Communication Systems (BCS), a Siebel call center application </li></ul>SOLUTION<br /><ul><li>HP IT Performance Suite – IT Operations Management
  19. 19. HP Services and Support</li></ul>RESULTS<br /><ul><li>Availability rose from “unacceptable” to 99.83%
  20. 20. 90% reduction in MTTR
  21. 21. 96.2% reduction in end user impact hours
  22. 22. 160 applications supported by only six full-time employees</li></ul>Click for full story<br />
  23. 23. Bon-Ton’s profit from broad IT transformation<br />Performing better in retail<br />GOALS<br /><ul><li>Proactively manage and protect stored email and data more effectively with the IAP and Data Protector</li></ul>SOLUTION<br /><ul><li>HP IT Performance Suite – Information Management</li></ul>RESULTS<br /><ul><li>Zero data loss and interruption from eight incidents of system outages
  24. 24. 99% backup and recovery success rates
  25. 25. Increased time and budget savings from e-discovery in hours vs. days
  26. 26. 210 basis point increase in gross margin in 2009 despite recession, due to increased efficiencies</li></ul>Click for full story<br />
  27. 27. Performing better in services<br />Samsung SDS automates data center operations<br />GOALS<br /><ul><li>Create high-quality, low-cost IT service
  28. 28. Eliminate operational inefficiencies, minimize human error
  29. 29. Increase response to future changes, maximize customer satisfaction</li></ul>SOLUTION<br /><ul><li>HP IT Performance Suite – IT Operations Management</li></ul>RESULTS<br /><ul><li>Enhanced IT service operation productivity and reduced operation costs
  30. 30. Increased server to admin ratio by 65%
  31. 31. Decreased installation patch times by 50%
  32. 32. Reduced overtime work hours by 20%
  33. 33. Enhance accuracy of resource audit </li></li></ul><li>Performing better in healthcare<br />Priority Health’s mission to protect member data<br />GOALS<br /><ul><li>Comply with HIPAA/HITECH requirements and internal security regulations
  34. 34. Provide visibility into the full-range of security events and integrate security data on a single console</li></ul>SOLUTION<br /><ul><li>HP IT Performance Suite – Security Information and Event Management</li></ul>RESULTS<br /><ul><li>Reduces false positives by filtering down 22 million security events per day
  35. 35. Improves security posture by reducing log searches from hours to a matter seconds</li></li></ul><li>Deloitte optimizes business outcomes of project portfolio<br />Performing better in professional services<br />GOALS<br /><ul><li>Gain real-time visibility and transparency of proposed investments across all areas of Deloitte Australia
  36. 36. Consistent management of approved projects; including project management, processes, issues, risks, capacity</li></ul>SOLUTION<br /><ul><li>HP IT Performance Suite – Strategy, Planning & Governance family via Software as a Service</li></ul>RESULTS<br /><ul><li>Provided a holistic, prioritised view of the firm’s portfolio of initiatives ensuring alignment to individual business units and the firm’s strategy
  37. 37. Enabled quicker achievement of value return by technology enabling what was previously a manual process
  38. 38. Able to spend more time on analysis of prioritiesagainst strategies</li></li></ul><li>Summary—Why work with HP?<br />FLEXIBILITY<br />You pick the platform as opposed to the vendor.  <br />AGILITY<br />Protect and leverage the investments you’ve already made while taking advantage of the cloud in all its forms.  <br />LOWER COSTS<br />Start with better visibility into the top IT KPIs so that you can make the tradeoffs and optimize the business of IT.<br />
  39. 39. Next steps<br />See a demo or presentation of the IT Executive Scorecard<br />Schedule a workshop<br />Transformation Experience Workshop for IT Performance <br />IT Performance Management Service<br />Join a community of experts<br />www.hp.com/go/discoverperformance/reg  <br />Take an online assessment<br />www.hp.com/go/CIOAssessment<br />www.hp.com/go/CloudAssess<br />Attend an upcoming event<br />
  40. 40. Get report<br />Online Cloud & CIO Assessment Tools<br />2<br />Take online assessment<br />1<br />Watch video—how to interpret results<br />3<br />Discuss results withHP rep (qualified lead)<br />4<br />
  41. 41. Expert communities<br />25<br />
  42. 42. Perform Better<br />26<br />HP Confidential<br />
  43. 43. PerformBetter<br />
  44. 44. Additional Modules<br />To be removed when deck is final<br />
  45. 45. HP Software Overview<br />Perform Better<br />
  46. 46. A software company unlike any other<br />Nearly 50,000customers<br />6th largest software companyin the world<br />90%repeat customers<br />100% focused <br />on helping IT perform better <br />Customers in 94%of the Fortune 100 <br />Over $10 billioninvested in software to<br />improve IT Performance<br />
  47. 47. Helping leading enterprises perform better<br />
  48. 48. IT Performance SuiteCIO Edition Standard<br />Perform Better<br />
  49. 49. HP IT Performance Suite—CIO Edition Standard<br />PROJECT & PORTFOLIO<br />MANAGEMENT<br />EXECUTIVE<br />SCORECARD<br />ASSET<br />MANAGEMENT<br />FINANCIAL PLANNING<br />& ANALYSIS<br /><ul><li> 20 pre-built KPIs—best practice performance insights
  50. 50. Automatic performance data aggregation
  51. 51. Transparent IT performance reporting</li></li></ul><li>Bundle includes over 20 out-of-the-box KPIs<br />The CIO Edition: Instant Value for Our Best Customers<br />STRATEGY, PLANNING, AND GOVERNANCE<br />Executive Scorecard<br />IT FinancialManagement<br />Application Portfolio Management<br />Workforce and Vendor Management<br />Project and Portfolio Management<br />APPLICATION LIFECYCLE MANAGEMENT<br />OPERATIONS MANAGEMENT<br />INFORMATION MANAGEMENT<br />Application Quality Management<br />Data Center Automation<br />IT Service Management<br />Application Governance<br />Application Availability and Performance<br />Data Protection<br />SystemManagement<br />Information Archiving<br />Requirements Management<br />Performance Validation<br />Client Automation<br />AssetManagement<br />Network Management<br />Development Management<br />Enterprise Records Management<br />ApplicationSecurityValidation<br />Configuration Management System<br />SECURITY INTELLIGENCE AND RISK MANAGEMENT<br />Software Security Assurance (SSA)<br />Security Information and Event Management<br />Network Security<br />Extensibility, Orchestration, and Analytics<br />SERVICES AND SUPPORT<br />AssessmentServices<br />ManagedServices<br />Support<br />Consulting<br />Education<br />
  52. 52. FPA<br />AM<br />SM<br />Out of the box KPIsCIO Edition Standard<br />LEGEND<br />PPM<br />BSM<br />SLM (BSM & SM)<br />External<br />`<br />Reduce cost<br />Business service cost reduction<br />% projects cost reduction <br />% software licenses in use <br />% assets cost reduction <br />IT Value<br />Stewardship of IT investment<br />% unhealthy projects budget risk <br />% actual vs. planned costs <br />Avg. cost of IT delivery per customer <br />% IT POR vs. total revenue<br />Alignment with business strategy <br />% projects associated with business objectives <br />CAPEX vs. OPEX<br /> Innovation delivery <br />% service performance not met <br />MTTR <br />MTBF <br />Average service availability <br />Improve service delivery performance<br />Customers<br />Improve customer satisfaction <br />% of met SLOs for IT process activities <br />Incident outages <br />% of satisfied customers <br />% of met SLAs <br />Improve project execution<br />% of project tasks on time <br />% of projects on time <br />% of healthy projects<br />% projects with unresolved urgent issues<br />% of deviation of planned hours <br />Improve responsiveness <br />Time-to-market: new products / services <br /> Avg. project initiation time <br />% interactions in backlog <br />% incident aging <br />Avg. time to procure <br />% of FCR <br />% problems resolved within required time<br />Problem queue rate <br />Operational Excellence<br />Achieve process excellence <br />% reopened incidents <br />% escalated incidents <br />% urgent changes <br />% outages due to changes <br />% SLA expirations <br />% unauthorized implemented changes <br />% SLAs coverage <br />% assets in maintenance <br />Avg. age of hard-ware assets <br />% problems with RC <br />Improve staff satisfaction<br />Employee turnover <br />% satisfied employees <br />Future Orientation<br />Improve staff effectiveness<br />% of FTE <br />% employees exceeding leadership competency model <br />% project effort by external resources <br />% employee utilization rate <br />
  53. 53. HP IT Executive ScorecardDrill-Down Slides<br />Perform Better<br />
  54. 54. HP IT Executive Scorecard<br />Perform Better<br />Cascading scorecards<br />Amalgamated performance data<br />Easy to read KPIs<br /><ul><li>Best practice presets included
  55. 55. Automatically populate data for near real time insights
  56. 56. Out-of-the-box integrations</li></ul>Business Service Management<br />Project & Portfolio Management<br />IT Service Management<br />Financial Planning and Analysis<br />Reporting Data Services<br />UCMDB<br />
  57. 57. The HP IT Executive Scorecard—components<br />Executive Scorecard<br />Scorecards, KPIsMetrics<br />UI Mashup Dashboard Pages <br />KPI Explorer and <br />analytical processing<br />KPI Library<br />KPI Engine<br />Collaboration<br />Data Model<br />Data Warehouse<br />BO Webi<br />Xcelsius<br />Data Integration Consolidation, Stewardship<br />SAP BO Data Services<br />Incident<br />Service<br />SLA<br />Cost<br />Customer<br />Contract<br />Change<br />Project<br />Vendor<br />Asset<br />Deployment<br />Configuration<br />Security<br />Bus.Svc Mgmt.<br />Assets<br />CMDB<br />Project / Portfolio<br />ServiceMgmt<br />Finance<br />Qualitative<br />XLS<br />
  58. 58. Adding new KPIs---as easy as 1-2-3<br />Executive Scorecard Studio<br />
  59. 59. HP Professional Services<br />Perform Better<br />
  60. 60. Strategic advisory services <br />HP IT Performance Suite<br /><ul><li>Complete portfolio of advisory services for your IT Performance System:
  61. 61. Transformation Experience Workshop for the IT Performance Suite
  62. 62. IT Performance Management Service
  63. 63. Targeted discovery and roadmap services for specific IT domains
  64. 64. KPIs defined onbusiness priorities
  65. 65. Actionable roadmap developed to ensuremaximum value from the entire HP IT Performance Suite.
  66. 66. Consulting on IToperating models,processes, program management, organizational change and HP Software</li></li></ul><li>Solution Consulting Services: CIO Edition Standard<br />HP IT Performance Suite<br />STRATEGY, PLANNING, AND GOVERNANCE<br />Executive Scorecard CIO Edition Standard design and implementation services:<br />Implementation services for Executive Scorecard 9.0 and Standard CIO Edition HP Software products <br />Asset Manager, Project & Portfolio Management, Financial Planning & Analysis<br />Executive Scorecard 9.0 Data model implementation and integration to HP and 3rd party software data sources<br />Implementation of Executive Scorecard personas or subject areas<br />Related process consulting based on the HP Service Management Reference Model<br />Executive Scorecard<br />IT FinancialManagement<br />Application Portfolio Management<br />Workforce and Vendor Management<br />Project and Portfolio Management<br />APPLICATION LIFECYCLE MANAGEMENT<br />OPERATIONS MANAGEMENT<br />INFORMATION MANAGEMENT<br />Application Quality Management<br />Data Center Automation<br />IT Service Management<br />Application Governance<br />Application Availability and Performance<br />Data Protection<br />SystemManagement<br />Information Archiving<br />Requirements Management<br />Performance Validation<br />Client Automation<br />AssetManagement<br />Network Management<br />Development Management<br />Enterprise Records Management<br />ApplicationSecurityValidation<br />Configuration Management System<br />SECURITY INTELLIGENCE AND RISK MANAGEMENT<br />Software Security Assurance (SSA)<br />Security Information and Event Management<br />Network Security<br />Extensibility, Orchestration, and Analytics<br />SERVICES AND SUPPORT<br />AssessmentServices<br />ManagedServices<br />Support<br />Consulting<br />Education<br />
  67. 67. Methodology & Architecture<br />Strategic Advisory<br />Solution Consulting Services<br />Software Implementation and Education<br /><ul><li>Implementation of Executive Scorecard personas or subject areas
  68. 68. Data model implementation and integration to HP and 3rd party software data sources
  69. 69. Process consulting based on the HP Service Management Reference Model</li></ul>Transformation Experience Workshop for IT Performance<br /><ul><li>Define an actionable roadmap for your HP IT Performance Suite including process, IT operating models, program management, organizational change, HP Software</li></ul>IT Performance Management Service<br /><ul><li>Create alignment and set direction using KPIs
  70. 70. Implement Standard CIO Edition HP Software products – Executive Scorecard, Asset Manager, PPM, FPA
  71. 71. Packaged implementation, migration and upgrade services
  72. 72. Education Services including virtual, instructor-led, on-demand, onsite, and custom training</li></ul>HP Service ManagementReference Model<br />Discovery & Planning<br />Need<br />HP Common Solution Framework<br />43<br />1 August 2011<br />Readiness<br />HP Professional Services Offerings<br />
  73. 73. HP Common Solution Framework<br />CSF  Professional Services’ approach to accelerate IT performance<br /><ul><li>Accelerate implementation with a consulting approach that prescriptively maps technology to business strategy
  74. 74. Reduce complexity with reference models and IP designed for large scale solutions
  75. 75. Predictably deliver value using reusable building blocks to mitigate risk and reduce cost</li></ul>Discover & Pursue<br />Manage & Optimize<br />Action & Govern<br />Assess & Align<br />Value Management<br />Organization Change<br />Business Architecture<br />Technical Architecture <br />Program Management and Governance<br />Helping Customers Perform Better<br />
  76. 76. PerformBetter<br />

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